TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo tax is pretty handy.! Turbo tax is very helpful when and if you need it. But mostly very self served. Well description of what u need to do. It don't get no better than this!
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Easy and Accurate We've used TurboTax for over 7 years now and we've never had an issue. We opt to pay for the audit insurance and identity protection every year. It's nice to know that when the IRS decides to audit us we have TurboTax backing us up instead of having to deal with it alone.
Date published: 2023-04-16
Rated 5 out of 5 by from Love Turbo Tax Excellent experience. User friendly and easy to work with. Remembers info from Previous year.
Date published: 2023-04-16
Rated 2 out of 5 by from Expensive Works fine and is easy, but simple returns are too expensive for people with lower income.
Date published: 2023-04-16
Rated 3 out of 5 by from Installation (Update) headache For TurboTax Deluxe CD, during Federal Check, it forces an "check for updates". Step failed with Error - Microsoft Installer 1653. Link to the solution did not work. Found a Intuit Support link that suggested manually downloading and updating the product. I downloaded and update ran successfully. However launching TT again kept going back to "Check For Updates". There was no option to "skip", only a "Continue with update" or "Close" which closed the application. I restarted the computer, checked that SYSTEM account had Full Control to installation folder, gave Full Control to EVERYONE.... After a few hours of frustration, I uninstalled and reinstalled TT. Instead of using the CD this time, I was hoping I could download the product online but that was f'ed up too as there was no 2022 download even though I had registered my CD. As a long time TT user, I was very disappointed with the poor quality this year.
Date published: 2023-04-16
Rated 2 out of 5 by from turbo tax lacking support It was difficult to go directly back to an area already covered to make correction. i shouldn't have to scroll to get to the continue button. my e file was rejected for the second year in a row followed the steps to correct several times but still didn't work. even though e file was rejected my card was charged my tax payment. No real support available.
Date published: 2023-04-16
Rated 5 out of 5 by from Thanks Turbo Tax! Did great job and made it easy! Thank you Turbo Tax!
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo tax is user friendly. The application was easy to use. The only thing I'm not sure of is the 5695 processes for my solar purchase. I used the full purchase price that I have financed. I did not get guidance if this was ok.
Date published: 2023-04-16
Rated 5 out of 5 by from 10 Wonderful years of using Turbo Tax! I love the user friendly system and most of all if I get stuck on something they always have tools to help and an accountant on standby!
Date published: 2023-04-16
Rated 5 out of 5 by from Quick easy and relatively painless This is my easiest year yet. I could hop from one section to another and add in the information as I had it available. Thank you turbotax!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2052
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is pretty handy.! Turbo tax is very helpful when and if you need it. But mostly very self served. Well description of what u need to do. It don't get no better than this!
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is Easy and Accurate We've used TurboTax for over 7 years now and we've never had an issue. We opt to pay for the audit insurance and identity protection every year. It's nice to know that when the IRS decides to audit us we have TurboTax backing us up instead of having to deal with it alone.
Date published: 2023-04-16
Rated 5 out of 5 by from Love Turbo Tax Excellent experience. User friendly and easy to work with. Remembers info from Previous year.
Date published: 2023-04-16
Rated 2 out of 5 by from Expensive Works fine and is easy, but simple returns are too expensive for people with lower income.
Date published: 2023-04-16
Rated 3 out of 5 by from Installation (Update) headache For TurboTax Deluxe CD, during Federal Check, it forces an "check for updates". Step failed with Error - Microsoft Installer 1653. Link to the solution did not work. Found a Intuit Support link that suggested manually downloading and updating the product. I downloaded and update ran successfully. However launching TT again kept going back to "Check For Updates". There was no option to "skip", only a "Continue with update" or "Close" which closed the application. I restarted the computer, checked that SYSTEM account had Full Control to installation folder, gave Full Control to EVERYONE.... After a few hours of frustration, I uninstalled and reinstalled TT. Instead of using the CD this time, I was hoping I could download the product online but that was f'ed up too as there was no 2022 download even though I had registered my CD. As a long time TT user, I was very disappointed with the poor quality this year.
Date published: 2023-04-16
Rated 2 out of 5 by from turbo tax lacking support It was difficult to go directly back to an area already covered to make correction. i shouldn't have to scroll to get to the continue button. my e file was rejected for the second year in a row followed the steps to correct several times but still didn't work. even though e file was rejected my card was charged my tax payment. No real support available.
Date published: 2023-04-16
Rated 5 out of 5 by from Thanks Turbo Tax! Did great job and made it easy! Thank you Turbo Tax!
Date published: 2023-04-16
Rated 4 out of 5 by from Turbo tax is user friendly. The application was easy to use. The only thing I'm not sure of is the 5695 processes for my solar purchase. I used the full purchase price that I have financed. I did not get guidance if this was ok.
Date published: 2023-04-16
Rated 5 out of 5 by from 10 Wonderful years of using Turbo Tax! I love the user friendly system and most of all if I get stuck on something they always have tools to help and an accountant on standby!
Date published: 2023-04-16
Rated 5 out of 5 by from Quick easy and relatively painless This is my easiest year yet. I could hop from one section to another and add in the information as I had it available. Thank you turbotax!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2052