TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Quickest I've ever filed I did my taxes this year with Turbo tax quickly and efficiently
Date published: 2023-04-17
Rated 2 out of 5 by from bad year with turbo had several questions that were never able to get answered. Did not appreciate being locked in to an upgrade at the very end. Will definitely be looking for another option for next year.
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing I love using Turbo Tax. I needed live assistance and someone walked me through every question I had.
Date published: 2023-04-17
Rated 3 out of 5 by from Great except for document import Great experience, but ended up having to manually type in all the documents. When I tried to upload the documents, it inserted "IN" as the state on all documents instead of my correct state (MO). As a result, all the zip codes were rejected upon checking because they did not match. There is no option to fix the address, so I had to go back and delete them and then manually enter all the values.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Assistance on My Return My Turbo Tax Live Expert was great. Patient and clear.
Date published: 2023-04-17
Rated 3 out of 5 by from NOT HAPPY ABOUT COST OF FILING UPSET DO TO WHEN STARTING OUT IN FILING I DID NO COST $0 WHEN I NEEDED TO ADD 1099R WAS ASKED TO UPGRADE TO NEXT LEVEL FOR $71 WHICH ALSO DID STATE. WHEN I WAS AT THE END YOU CHARGED ME $145 PLUS $35 FOR EFILE. VERY MISLEADING ON COST. TRIED ASKING THRU CHAT AND WAS SENT TO READ SEVERAL THINGS, I HAVE NEVER PAID THIS MUCH, I AM ON SS DISABLITY AND DONE HAVE THE FUNDS TO PAY $185
Date published: 2023-04-17
Rated 5 out of 5 by from LOVE TURBO TAX! Had a lot of unusual circumstances to claim for 2022 and they helped me capture it al!
Date published: 2023-04-17
Rated 1 out of 5 by from Your system is BROKEN On my state filing it kept asking for an apartment number and I DO NOT live in an apartment. This has been an infuriating process and I will not be using your software again next year!!!
Date published: 2023-04-17
Rated 4 out of 5 by from Helpful and somewhat straight forward Pretty easy to use. 3rd year in a row I've used this product.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is very user-friendly Each step was encouraging and well-formatted to direct my attention toward the next step. The TurboTax website had no distractions, a pleasing interface, and timely animations with quick-links and pop-up dialogues to explain each small question I had!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1979
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Quickest I've ever filed I did my taxes this year with Turbo tax quickly and efficiently
Date published: 2023-04-17
Rated 2 out of 5 by from bad year with turbo had several questions that were never able to get answered. Did not appreciate being locked in to an upgrade at the very end. Will definitely be looking for another option for next year.
Date published: 2023-04-17
Rated 5 out of 5 by from Amazing I love using Turbo Tax. I needed live assistance and someone walked me through every question I had.
Date published: 2023-04-17
Rated 3 out of 5 by from Great except for document import Great experience, but ended up having to manually type in all the documents. When I tried to upload the documents, it inserted "IN" as the state on all documents instead of my correct state (MO). As a result, all the zip codes were rejected upon checking because they did not match. There is no option to fix the address, so I had to go back and delete them and then manually enter all the values.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Assistance on My Return My Turbo Tax Live Expert was great. Patient and clear.
Date published: 2023-04-17
Rated 3 out of 5 by from NOT HAPPY ABOUT COST OF FILING UPSET DO TO WHEN STARTING OUT IN FILING I DID NO COST $0 WHEN I NEEDED TO ADD 1099R WAS ASKED TO UPGRADE TO NEXT LEVEL FOR $71 WHICH ALSO DID STATE. WHEN I WAS AT THE END YOU CHARGED ME $145 PLUS $35 FOR EFILE. VERY MISLEADING ON COST. TRIED ASKING THRU CHAT AND WAS SENT TO READ SEVERAL THINGS, I HAVE NEVER PAID THIS MUCH, I AM ON SS DISABLITY AND DONE HAVE THE FUNDS TO PAY $185
Date published: 2023-04-17
Rated 5 out of 5 by from LOVE TURBO TAX! Had a lot of unusual circumstances to claim for 2022 and they helped me capture it al!
Date published: 2023-04-17
Rated 1 out of 5 by from Your system is BROKEN On my state filing it kept asking for an apartment number and I DO NOT live in an apartment. This has been an infuriating process and I will not be using your software again next year!!!
Date published: 2023-04-17
Rated 4 out of 5 by from Helpful and somewhat straight forward Pretty easy to use. 3rd year in a row I've used this product.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is very user-friendly Each step was encouraging and well-formatted to direct my attention toward the next step. The TurboTax website had no distractions, a pleasing interface, and timely animations with quick-links and pop-up dialogues to explain each small question I had!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1979