TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Easy to use! I have been using Turbotax for a few years and always found this software easy to use. This year I was very unhappy with the fact that I needed to pay an additional $45+ tax to calculate my state tax which was always provided.
Date published: 2023-04-17
Rated 3 out of 5 by from Need a way to stay logged in I have to log in every time I have to check something. It resets when I click out. Just put a time threshold so we aren't constantly having to log back in. Even one minute would be great. Most banking apps use a timeout feature.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax saved me a ton of time! TurboTax's guided approach to filling common items is great. It also does a great job scanning PDFs to fill out my data.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is the best!!! The process of filing was very quick and simple to use.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Turbo Tax was easy and affordable. Would recommend!
Date published: 2023-04-17
Rated 3 out of 5 by from I wish it would be friendlier I've used TurboTax for years, and overall I'll use it again. However, please fix: (1) when you say return to where I left off, please return to where I left off and not back to the beginning, (2) When determining whether I take the standard deduction, ask a few preliminary questions first. It is very frustrating to input significant information only to be told what I assumed at the beginning that the standard deduction was better, (3) upon review the check took me to what I think was a W2 without explaining where it was in my tax return; I had to piece it together, (4) why does TT ask me every year how much I contributed and withdrew from 529 accounts? Please remember this information!
Date published: 2023-04-17
Rated 2 out of 5 by from TurboTax isnt clear on much TurboTax was not clear on how much I would end up paying for their services seeing how it starts with "file for free" and I ended up paying $217 in fees at the end. Just don't expect to actually paying nothing or little to nothing.
Date published: 2023-04-17
Rated 1 out of 5 by from Total garbage TurboTax keeps adding fees and other nonsense. Why do we need to use a third party to process our return?
Date published: 2023-04-17
Rated 1 out of 5 by from This year's TurboTax stinks! I was not led to the forms I needed. In fact TurboTax did not even identify the requirement to include income from Social Security! I have always used TurboTax in prior years and been happy with it. this years experience makes me consider if I should consider a different method for next year. Additionally when I logged on I was never given the opportunity to put in the license I bought so I have now paid for this version twice! Not a good experience in any way.
Date published: 2023-04-17
Rated 5 out of 5 by from Intuit nails it Just perfect; if Intuit could bottle their product and teach others they would eliminate all competition
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1931
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy to use! I have been using Turbotax for a few years and always found this software easy to use. This year I was very unhappy with the fact that I needed to pay an additional $45+ tax to calculate my state tax which was always provided.
Date published: 2023-04-17
Rated 3 out of 5 by from Need a way to stay logged in I have to log in every time I have to check something. It resets when I click out. Just put a time threshold so we aren't constantly having to log back in. Even one minute would be great. Most banking apps use a timeout feature.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax saved me a ton of time! TurboTax's guided approach to filling common items is great. It also does a great job scanning PDFs to fill out my data.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is the best!!! The process of filing was very quick and simple to use.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy Turbo Tax was easy and affordable. Would recommend!
Date published: 2023-04-17
Rated 3 out of 5 by from I wish it would be friendlier I've used TurboTax for years, and overall I'll use it again. However, please fix: (1) when you say return to where I left off, please return to where I left off and not back to the beginning, (2) When determining whether I take the standard deduction, ask a few preliminary questions first. It is very frustrating to input significant information only to be told what I assumed at the beginning that the standard deduction was better, (3) upon review the check took me to what I think was a W2 without explaining where it was in my tax return; I had to piece it together, (4) why does TT ask me every year how much I contributed and withdrew from 529 accounts? Please remember this information!
Date published: 2023-04-17
Rated 2 out of 5 by from TurboTax isnt clear on much TurboTax was not clear on how much I would end up paying for their services seeing how it starts with "file for free" and I ended up paying $217 in fees at the end. Just don't expect to actually paying nothing or little to nothing.
Date published: 2023-04-17
Rated 1 out of 5 by from Total garbage TurboTax keeps adding fees and other nonsense. Why do we need to use a third party to process our return?
Date published: 2023-04-17
Rated 1 out of 5 by from This year's TurboTax stinks! I was not led to the forms I needed. In fact TurboTax did not even identify the requirement to include income from Social Security! I have always used TurboTax in prior years and been happy with it. this years experience makes me consider if I should consider a different method for next year. Additionally when I logged on I was never given the opportunity to put in the license I bought so I have now paid for this version twice! Not a good experience in any way.
Date published: 2023-04-17
Rated 5 out of 5 by from Intuit nails it Just perfect; if Intuit could bottle their product and teach others they would eliminate all competition
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1931