TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Awesome! I have been using Turbo Tax for many years and each year it seems to get easier and easier. Turbo Tax remembers past information and helps me along with new information. It is easy to use and I am confident that my taxes have been done correctly and I am getting the highest refund possible for my personal application. I enjoy doing my own taxes and Turbo Tax makes it possible. My information feels safe and secure. Thank you Turbo Tax!
Date published: 2021-05-04
Rated 2 out of 5 by from Overpriced and can't even pay TurboTax would not allow me to pay the service charge with a credit card. Software was $50 and then asked me to pay $25 for a service charge for filing my state return. I tried to pay the $25 by my credit card, but it wouldn't work. Called the help desk, despite her best efforts, she still couldn't help me get my bill paid.
Date published: 2021-05-04
Rated 5 out of 5 by from Very Pleased! John, CPA was extremely helpful upon an error I made in entering data.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo tax Loved how easy it was and how they helped it for free during pandemic it’s really hard at this time .
Date published: 2021-05-04
Rated 5 out of 5 by from Thank you again Since I have to them, I am glad there is Turo Tax.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbotax is v user friendly Your technical support is excellent.and were able to resolve my issue quickly
Date published: 2021-05-04
Rated 5 out of 5 by from Love the step by step process. Great tool for individuals who are not proficient in taxes.
Date published: 2021-05-04
Rated 5 out of 5 by from I enjoyed using this I really felt underconfident about filing. I did not know how to and I did not have anyone to help me. I feel a lot better now.
Date published: 2021-05-04
Rated 4 out of 5 by from Not as easy as it use to be Still using Turbo Tax but some work needs to be done on it. The questions use to be more direct, now I find myself using the tabs and searching the internet to get a better understanding. I feel the questions are not as user friendly to force you to seek their Live consultant. That is disappointing. The questions for Schedule C need to more user friendly- I did not have contract work last year 2020 and the questions asked did not help me explain it. It repeatedly asked me questions about Schedule C information and there was no information to give.
Date published: 2021-05-04
Rated 5 out of 5 by from Quick and Easy Turbo tax is straight forward, easy to use and free!
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1931
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Awesome! I have been using Turbo Tax for many years and each year it seems to get easier and easier. Turbo Tax remembers past information and helps me along with new information. It is easy to use and I am confident that my taxes have been done correctly and I am getting the highest refund possible for my personal application. I enjoy doing my own taxes and Turbo Tax makes it possible. My information feels safe and secure. Thank you Turbo Tax!
Date published: 2021-05-04
Rated 2 out of 5 by from Overpriced and can't even pay TurboTax would not allow me to pay the service charge with a credit card. Software was $50 and then asked me to pay $25 for a service charge for filing my state return. I tried to pay the $25 by my credit card, but it wouldn't work. Called the help desk, despite her best efforts, she still couldn't help me get my bill paid.
Date published: 2021-05-04
Rated 5 out of 5 by from Very Pleased! John, CPA was extremely helpful upon an error I made in entering data.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo tax Loved how easy it was and how they helped it for free during pandemic it’s really hard at this time .
Date published: 2021-05-04
Rated 5 out of 5 by from Thank you again Since I have to them, I am glad there is Turo Tax.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbotax is v user friendly Your technical support is excellent.and were able to resolve my issue quickly
Date published: 2021-05-04
Rated 5 out of 5 by from Love the step by step process. Great tool for individuals who are not proficient in taxes.
Date published: 2021-05-04
Rated 5 out of 5 by from I enjoyed using this I really felt underconfident about filing. I did not know how to and I did not have anyone to help me. I feel a lot better now.
Date published: 2021-05-04
Rated 4 out of 5 by from Not as easy as it use to be Still using Turbo Tax but some work needs to be done on it. The questions use to be more direct, now I find myself using the tabs and searching the internet to get a better understanding. I feel the questions are not as user friendly to force you to seek their Live consultant. That is disappointing. The questions for Schedule C need to more user friendly- I did not have contract work last year 2020 and the questions asked did not help me explain it. It repeatedly asked me questions about Schedule C information and there was no information to give.
Date published: 2021-05-04
Rated 5 out of 5 by from Quick and Easy Turbo tax is straight forward, easy to use and free!
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1931