TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
Aggie Dad from
Top Tax Dog
You make it easy and simple for the average person out here! Thank you!
Date published: 2023-04-17
Rated 5 out of 5 by
Bugbrat from
TurboTax makes filing so easy and fun!!!!
TurboTax makes filing so easy and fun!!!! I love the encouraging during the process and the dancing at the end!
Date published: 2023-04-17
Rated 3 out of 5 by
Gandhik from
Looks Old, but still good
I used TurboTax software about 10 years ago. I had been using the online version for the last several years. I saw the download version on sale at Costco, so decided to save a few dollars. For those who like to review the forms in detail, this was better. But for the overall aesthetic, the online version looks nicer. My biggest gripe was that the text was tiny tiny on my 4k monitor - time for a refresh, I think.
Date published: 2023-04-17
Rated 2 out of 5 by
UnsatisfiedCustomer67 from
Your software is buggy and predatory
It's incredibly buggy that often times when you click next, it just takes you back to the same step after entering all the information required (I had to enter my driver license 5 times to finally able to file the return). Moreover, there is a pop up that asks you not to forget file while user is in the middle of entering the information, like why? It's very confusing to navigate (not sure if this is on purpose just to upsell your tax expert product) and it's predatory practice to force user re-entering all the information if they decide to downgrade. Your product is SaaS and you are literally making it difficult for user to use in order to upsell your bad software product. It's incredible that this is even a profitable company that is making this grade of software product in 2023.
Date published: 2023-04-17
Rated 4 out of 5 by
bbruby from
easy to use
would be nice tho if there was a free version for those who only have a retirement deduction and no other deductions. It goes from free to $60, there is always a catch to the "free"
Date published: 2023-04-17
Rated 5 out of 5 by
CowgirlinTX from
Turbo Tax is awesome
Turbo Tax is easy to use. Doing my taxes was easy.
Date published: 2023-04-17
Rated 5 out of 5 by
Larai09 from
Decent
They help me out big time when I needed them the most
Date published: 2023-04-17
Rated 5 out of 5 by
Rinkhopper from
Turbo Tax is super easy!
I hate doing our taxes, but Turbo Tax makes it very easy.
Date published: 2023-04-17
Rated 5 out of 5 by
Christeen68 from
TurboTax is awesome!!! So easy to use!
It was fast and easy! I didn't engage with a specialist but felt at ease knowing that I could!
Date published: 2023-04-17
Rated 2 out of 5 by
nicnicnicnic from
Lacks ability to review data as on return
I can't review data including depreciation schedule as it would show up on return for accuracy until it is completely filed. Very inconvenient. Schedule E not intuitive to complete in your software.
All TurboTax® Offerings Reviews - Page 1805
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Aggie Dad from
Top Tax Dog
You make it easy and simple for the average person out here! Thank you!
Date published: 2023-04-17
Rated 5 out of 5 by
Bugbrat from
TurboTax makes filing so easy and fun!!!!
TurboTax makes filing so easy and fun!!!! I love the encouraging during the process and the dancing at the end!
Date published: 2023-04-17
Rated 3 out of 5 by
Gandhik from
Looks Old, but still good
I used TurboTax software about 10 years ago. I had been using the online version for the last several years. I saw the download version on sale at Costco, so decided to save a few dollars. For those who like to review the forms in detail, this was better. But for the overall aesthetic, the online version looks nicer. My biggest gripe was that the text was tiny tiny on my 4k monitor - time for a refresh, I think.
Date published: 2023-04-17
Rated 2 out of 5 by
UnsatisfiedCustomer67 from
Your software is buggy and predatory
It's incredibly buggy that often times when you click next, it just takes you back to the same step after entering all the information required (I had to enter my driver license 5 times to finally able to file the return). Moreover, there is a pop up that asks you not to forget file while user is in the middle of entering the information, like why? It's very confusing to navigate (not sure if this is on purpose just to upsell your tax expert product) and it's predatory practice to force user re-entering all the information if they decide to downgrade. Your product is SaaS and you are literally making it difficult for user to use in order to upsell your bad software product. It's incredible that this is even a profitable company that is making this grade of software product in 2023.
Date published: 2023-04-17
Rated 4 out of 5 by
bbruby from
easy to use
would be nice tho if there was a free version for those who only have a retirement deduction and no other deductions. It goes from free to $60, there is always a catch to the "free"
Date published: 2023-04-17
Rated 5 out of 5 by
CowgirlinTX from
Turbo Tax is awesome
Turbo Tax is easy to use. Doing my taxes was easy.
Date published: 2023-04-17
Rated 5 out of 5 by
Larai09 from
Decent
They help me out big time when I needed them the most
Date published: 2023-04-17
Rated 5 out of 5 by
Rinkhopper from
Turbo Tax is super easy!
I hate doing our taxes, but Turbo Tax makes it very easy.
Date published: 2023-04-17
Rated 5 out of 5 by
Christeen68 from
TurboTax is awesome!!! So easy to use!
It was fast and easy! I didn't engage with a specialist but felt at ease knowing that I could!
Date published: 2023-04-17
Rated 2 out of 5 by
nicnicnicnic from
Lacks ability to review data as on return
I can't review data including depreciation schedule as it would show up on return for accuracy until it is completely filed. Very inconvenient. Schedule E not intuitive to complete in your software.
All TurboTax® Offerings Reviews - Page 1805
Date published: 2023-04-17