TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Good product, but Royalty Section was difficult I love Turbo Tax, but this year I had a very hard time with the Royalties section.
Date published: 2021-05-08
Rated 5 out of 5 by from great program fast and easy to use. Everything you need in one site.
Date published: 2021-05-08
Rated 2 out of 5 by from Turbo Tax auto populates forms poorly The User Interface for Turbo Tax is good, but the automatic features are lacking. Frequently when using Turbo Tax to log into my accounts or upload a pdf and populate form fields it skips boxes and I have to fix it manually. During the last calendar year I received a large bill from the IRS and had to file a correction because I did not notice this happening.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax made it so Easy for me Turbo Tax was awesome for someone who wants to file their own taxes instead of paying a tax preparer
Date published: 2021-05-08
Rated 5 out of 5 by from TT Review Relatively painless But Taxes are always painful. That's all.
Date published: 2021-05-08
Rated 4 out of 5 by from Helps a lot in filing my tax returns. Almost a must for the tax season. Saves me a lot of time and eliminates errors.
Date published: 2021-05-08
Rated 5 out of 5 by from Excellent Service Extraordinary, your Tax Specialists are awesome -- Tracey, Kaitlin, Lin and many others
Date published: 2021-05-08
Rated 5 out of 5 by from It's the best for a reason Every year I resist completing my taxes, but Turbo Tax really does make it easy. I always fear missing something, but they guide you through it and make me feel well-directed.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax is easy to use Easy to use, great to stop and go back to same locations any time.
Date published: 2021-05-08
Rated 1 out of 5 by from TurboTax is going downhill I've been using TurboTax for approximately 25 years. I obviously like it, but it's gone downhill over the past few years. A few years ago they required the software be activated before you could use it. I understand why they did it, but the first year activation was required, there were endless headaches. To try to make up for the problems, TurboTax gave away complimentary licenses for the subsequent year. This year, I activated the software and started work on my return. I got to a certain point and stopped with plans to continue the next day. The next day when I opened the software, it said I needed to activate the software again. This continued until being told I exceeded activations. I called TurboTax tech support, explained what happened, and the only solution they offered was telling me I exceeded the number of activations, there is nothing they could to do fix it on their end, and I would need to purchase another license. I tried a few different things and finally got it going again, but this is completely inexcusable. This may be my final year using TurboTax. I know many people who use other tax prep programs, and none of them appear to have similar problems.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1706
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Good product, but Royalty Section was difficult I love Turbo Tax, but this year I had a very hard time with the Royalties section.
Date published: 2021-05-08
Rated 5 out of 5 by from great program fast and easy to use. Everything you need in one site.
Date published: 2021-05-08
Rated 2 out of 5 by from Turbo Tax auto populates forms poorly The User Interface for Turbo Tax is good, but the automatic features are lacking. Frequently when using Turbo Tax to log into my accounts or upload a pdf and populate form fields it skips boxes and I have to fix it manually. During the last calendar year I received a large bill from the IRS and had to file a correction because I did not notice this happening.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax made it so Easy for me Turbo Tax was awesome for someone who wants to file their own taxes instead of paying a tax preparer
Date published: 2021-05-08
Rated 5 out of 5 by from TT Review Relatively painless But Taxes are always painful. That's all.
Date published: 2021-05-08
Rated 4 out of 5 by from Helps a lot in filing my tax returns. Almost a must for the tax season. Saves me a lot of time and eliminates errors.
Date published: 2021-05-08
Rated 5 out of 5 by from Excellent Service Extraordinary, your Tax Specialists are awesome -- Tracey, Kaitlin, Lin and many others
Date published: 2021-05-08
Rated 5 out of 5 by from It's the best for a reason Every year I resist completing my taxes, but Turbo Tax really does make it easy. I always fear missing something, but they guide you through it and make me feel well-directed.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax is easy to use Easy to use, great to stop and go back to same locations any time.
Date published: 2021-05-08
Rated 1 out of 5 by from TurboTax is going downhill I've been using TurboTax for approximately 25 years. I obviously like it, but it's gone downhill over the past few years. A few years ago they required the software be activated before you could use it. I understand why they did it, but the first year activation was required, there were endless headaches. To try to make up for the problems, TurboTax gave away complimentary licenses for the subsequent year. This year, I activated the software and started work on my return. I got to a certain point and stopped with plans to continue the next day. The next day when I opened the software, it said I needed to activate the software again. This continued until being told I exceeded activations. I called TurboTax tech support, explained what happened, and the only solution they offered was telling me I exceeded the number of activations, there is nothing they could to do fix it on their end, and I would need to purchase another license. I tried a few different things and finally got it going again, but this is completely inexcusable. This may be my final year using TurboTax. I know many people who use other tax prep programs, and none of them appear to have similar problems.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1706