TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from User Friendly!! I like that Turbo Tax is user friendly. However, before I was able to efile my return, I was required to complete this Survey. I generally do not engage in surveys, and this was annoying.
Date published: 2021-05-08
Rated 5 out of 5 by from FIrst Time Senior It was very easy and thorough. Made the whole experience very entertaining
Date published: 2021-05-08
Rated 1 out of 5 by from Took over 2 months for a simple return My first tax preparer did nothing respond to questions and weeks went by without communication. After I escalated she finally got back to me. I asked why she took the standard deductions when she should have itemized. Also the “experts” who reviewed her work simply accepted it - so what “checking” do they even do??? She claimed I had only $5,000 in deductions (I had nearly $25,000 in deductions). When I asked her to explain she offered to call me. No call - but sadly that was no surprise. I escalated again, got reassigned to another Tax preparer, and my taxes were done that night. Did TurboTax even consider compensating me for all the stress and aggravation? No.
Date published: 2021-05-08
Rated 5 out of 5 by from JlsVhs TurboTax review TurboTax has proven to be user-friendly. I have been using for years. I plan on using voice in the future.
Date published: 2021-05-08
Rated 5 out of 5 by from Great service It sure took hours to file a simple 1040 but at least it is thorough. Can be confusing at times as it keeps going over the same information already input. It really should not take nearly 5 hours to complete a basic 1040...
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax is Awesome Excellent. Very easy to do taxes. I never used any other software or CPA to file my taxes. I have been using it for last 25 years. Turbo Tax never failed me. I strongly recommend it.
Date published: 2021-05-08
Rated 1 out of 5 by from horrible experience Spent more time installing, uninstalling, repairing, updating, removing, re-installing, updating, removing, re-installing, updating, than it took to actually write up the taxes. I won't be using the software again as it costs too much with the super high extra fees to file and ridiculous processing fees and with all of that the software development is obviously lacking quality that would call for premium pricing.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbo Tax is good but very expensive. I like doing my Taxes with TurboTax because it walks me through everything and I get to learn by being an active participant. With that being said, I just spent $275! I'm really not sure if that's worth it.. I'm not even sure a CPA charges that much. Home and business cost $100, two state returns cost another $100, and e-filing cost $75 more! I'm honestly embarrassed by how much I just spent to do taxes myself..
Date published: 2021-05-08
Rated 5 out of 5 by from Awesome My experience with turbotax has always been awesome.
Date published: 2021-05-08
Rated 4 out of 5 by from Get the job done. I have used TurboTax for the previous 3 years and have been able to successfully file both my federeal, and state taxes.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1704
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from User Friendly!! I like that Turbo Tax is user friendly. However, before I was able to efile my return, I was required to complete this Survey. I generally do not engage in surveys, and this was annoying.
Date published: 2021-05-08
Rated 5 out of 5 by from FIrst Time Senior It was very easy and thorough. Made the whole experience very entertaining
Date published: 2021-05-08
Rated 1 out of 5 by from Took over 2 months for a simple return My first tax preparer did nothing respond to questions and weeks went by without communication. After I escalated she finally got back to me. I asked why she took the standard deductions when she should have itemized. Also the “experts” who reviewed her work simply accepted it - so what “checking” do they even do??? She claimed I had only $5,000 in deductions (I had nearly $25,000 in deductions). When I asked her to explain she offered to call me. No call - but sadly that was no surprise. I escalated again, got reassigned to another Tax preparer, and my taxes were done that night. Did TurboTax even consider compensating me for all the stress and aggravation? No.
Date published: 2021-05-08
Rated 5 out of 5 by from JlsVhs TurboTax review TurboTax has proven to be user-friendly. I have been using for years. I plan on using voice in the future.
Date published: 2021-05-08
Rated 5 out of 5 by from Great service It sure took hours to file a simple 1040 but at least it is thorough. Can be confusing at times as it keeps going over the same information already input. It really should not take nearly 5 hours to complete a basic 1040...
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax is Awesome Excellent. Very easy to do taxes. I never used any other software or CPA to file my taxes. I have been using it for last 25 years. Turbo Tax never failed me. I strongly recommend it.
Date published: 2021-05-08
Rated 1 out of 5 by from horrible experience Spent more time installing, uninstalling, repairing, updating, removing, re-installing, updating, removing, re-installing, updating, than it took to actually write up the taxes. I won't be using the software again as it costs too much with the super high extra fees to file and ridiculous processing fees and with all of that the software development is obviously lacking quality that would call for premium pricing.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbo Tax is good but very expensive. I like doing my Taxes with TurboTax because it walks me through everything and I get to learn by being an active participant. With that being said, I just spent $275! I'm really not sure if that's worth it.. I'm not even sure a CPA charges that much. Home and business cost $100, two state returns cost another $100, and e-filing cost $75 more! I'm honestly embarrassed by how much I just spent to do taxes myself..
Date published: 2021-05-08
Rated 5 out of 5 by from Awesome My experience with turbotax has always been awesome.
Date published: 2021-05-08
Rated 4 out of 5 by from Get the job done. I have used TurboTax for the previous 3 years and have been able to successfully file both my federeal, and state taxes.
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1704