TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Consistently solid, but some quirks with features I have been using turbotax for over a decade and have overall been very satisfied with its ease of use and functionality -- even for a Premier user who has to report and itemize capital gains, dividends, mortgage interest, donations, etc. The main issues I have seen are with the programs new features. One examples are prompts to consult an expert for free. While I was working through reporting loan info and mortgage interest related to my refinance, it suggested I chat with a product expert on refinances at no cost (since I had not selected the Live option to consult a tax expert). I followed the prompt to chat with this expert, but when the rep came on line and I stated the reason for my chat session, they noted they were only there to provide technical assistance and could not help me in that regard. Not a major issue, but a bit annoying/disappointing since the program had offered this specific feature to me unsolicited. I also had issues getting credit for the mortgage interest I had paid on both my original loan and refinance loan due to the lack of clear instructions on the matter. I had to search online to find a turbotax forum (outside the help feature in the program) that described the problem, but even after following that advice had to adjust numbers when the program checked for errors in the end. Ultimately, I believe all worked out correctly, but it took a bit of extra time that seemed unnecessary for such a common tax situation. However, overall I have been happy with the program, although I have not used any other products like Tax Act or Tax Slayer, so hard to gauge if the competition is any better in functionality and price.
Date published: 2021-05-09
Rated 5 out of 5 by from Very user friendly and quick My first time and Turbotax made it very easy, very glad to have used their service.
Date published: 2021-05-09
Rated 5 out of 5 by from Way to go Turbo Tax Can not beleive how much support I got from the program and people at Turbotax
Date published: 2021-05-09
Rated 4 out of 5 by from Turbotax I wish that Turbotax wouldn't try to sell me on additional services at every turn of filing. UI is nice and makes the process easy though
Date published: 2021-05-09
Rated 5 out of 5 by from Excellent product Works fast and easy to understand. I like the available help
Date published: 2021-05-09
Rated 5 out of 5 by from easy to use did mine and sons this year it was so easy ti use turbo tax
Date published: 2021-05-09
Rated 5 out of 5 by from Awsome Multiple years of using TurboTax has worked well and saved me taxes.
Date published: 2021-05-09
Rated 5 out of 5 by from Finished Straightforward, fun to work with, logical, helpful, no nonsense, thorough.
Date published: 2021-05-09
Rated 5 out of 5 by from Great way to file I used the Business and Trust filings for three different accounts.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax is great Easy to use and save a lot of time to file - great product
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1650
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Consistently solid, but some quirks with features I have been using turbotax for over a decade and have overall been very satisfied with its ease of use and functionality -- even for a Premier user who has to report and itemize capital gains, dividends, mortgage interest, donations, etc. The main issues I have seen are with the programs new features. One examples are prompts to consult an expert for free. While I was working through reporting loan info and mortgage interest related to my refinance, it suggested I chat with a product expert on refinances at no cost (since I had not selected the Live option to consult a tax expert). I followed the prompt to chat with this expert, but when the rep came on line and I stated the reason for my chat session, they noted they were only there to provide technical assistance and could not help me in that regard. Not a major issue, but a bit annoying/disappointing since the program had offered this specific feature to me unsolicited. I also had issues getting credit for the mortgage interest I had paid on both my original loan and refinance loan due to the lack of clear instructions on the matter. I had to search online to find a turbotax forum (outside the help feature in the program) that described the problem, but even after following that advice had to adjust numbers when the program checked for errors in the end. Ultimately, I believe all worked out correctly, but it took a bit of extra time that seemed unnecessary for such a common tax situation. However, overall I have been happy with the program, although I have not used any other products like Tax Act or Tax Slayer, so hard to gauge if the competition is any better in functionality and price.
Date published: 2021-05-09
Rated 5 out of 5 by from Very user friendly and quick My first time and Turbotax made it very easy, very glad to have used their service.
Date published: 2021-05-09
Rated 5 out of 5 by from Way to go Turbo Tax Can not beleive how much support I got from the program and people at Turbotax
Date published: 2021-05-09
Rated 4 out of 5 by from Turbotax I wish that Turbotax wouldn't try to sell me on additional services at every turn of filing. UI is nice and makes the process easy though
Date published: 2021-05-09
Rated 5 out of 5 by from Excellent product Works fast and easy to understand. I like the available help
Date published: 2021-05-09
Rated 5 out of 5 by from easy to use did mine and sons this year it was so easy ti use turbo tax
Date published: 2021-05-09
Rated 5 out of 5 by from Awsome Multiple years of using TurboTax has worked well and saved me taxes.
Date published: 2021-05-09
Rated 5 out of 5 by from Finished Straightforward, fun to work with, logical, helpful, no nonsense, thorough.
Date published: 2021-05-09
Rated 5 out of 5 by from Great way to file I used the Business and Trust filings for three different accounts.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax is great Easy to use and save a lot of time to file - great product
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1650