TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Turbo great Good experience on federal and State Taxes. Some improvement over last year
Date published: 2021-05-10
Rated 5 out of 5 by from Reliable and intuitive tool I greatly appreciate that the software is methodical and lets the user jump back to re-work details on earlier sections as needed
Date published: 2021-05-10
Rated 4 out of 5 by from TT works well Although TT is relatively straightforward, there are some aspects that are somewhat archaic. Also, in the past, there was an estimated tax display at the top of the program, that changed as information was inputted. But that is no longer there. Also, there are few explanations along the way, as one navigates the program. So while it is easy to input data, it's not always easy to know what it is that you are doing.
Date published: 2021-05-10
Rated 3 out of 5 by from Need more info update on what data to have ready Many parts of it are good and self explanatory, but I had to keep pausing to gather data I did not realize I would need. I have never used Hewitt or Block, but the live tax prep people seem about the same.
Date published: 2021-05-10
Rated 5 out of 5 by from Great! Great service, Easy to prepare own your own. Will use again
Date published: 2021-05-10
Rated 3 out of 5 by from Turbo is fine with one issue Turbotax is not conceived to report correctly on transactions involving short sales or selling put option on stock.
Date published: 2021-05-10
Rated 4 out of 5 by from Does What it Needs to Do Straight forward. Gets the job done, and easy, if you have all of the forms. But customer service wasn't 24/7. Thankfully, I only had 1 simple question, I was able to answer elsewhwere... but being overseas, 24/7 service is always an extra plus. Other than that, it would've been a 5/5.
Date published: 2021-05-10
Rated 1 out of 5 by from TurboTax Bug Cost Time and Almost Cost Me Money! TurboTax forced me to select an option that was not the best option for me. I had to go to a separate form and select to itemized deductions. It was forcing me to take the standard deduction. I only found out about this through the user's forum after wasting tuns of my and others time and almost forfeiting about 2k that was due back to me. This is a core part of the filing process, determining which type of deduction to take, and the fact that it messed this up is unforgivable. I also had another issue that could have been avoided if TurboTax provided some guidance. I have been using TurboTax for many years and did not expect these problems.
Date published: 2021-05-10
Rated 5 out of 5 by from TurboTax still great TT continues to make my taxes simple and accurate even as my tax situation is more complex.
Date published: 2021-05-10
Rated 5 out of 5 by from turbo tax is awesome good and easy to use didnt take long to do will use again
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1589
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo great Good experience on federal and State Taxes. Some improvement over last year
Date published: 2021-05-10
Rated 5 out of 5 by from Reliable and intuitive tool I greatly appreciate that the software is methodical and lets the user jump back to re-work details on earlier sections as needed
Date published: 2021-05-10
Rated 4 out of 5 by from TT works well Although TT is relatively straightforward, there are some aspects that are somewhat archaic. Also, in the past, there was an estimated tax display at the top of the program, that changed as information was inputted. But that is no longer there. Also, there are few explanations along the way, as one navigates the program. So while it is easy to input data, it's not always easy to know what it is that you are doing.
Date published: 2021-05-10
Rated 3 out of 5 by from Need more info update on what data to have ready Many parts of it are good and self explanatory, but I had to keep pausing to gather data I did not realize I would need. I have never used Hewitt or Block, but the live tax prep people seem about the same.
Date published: 2021-05-10
Rated 5 out of 5 by from Great! Great service, Easy to prepare own your own. Will use again
Date published: 2021-05-10
Rated 3 out of 5 by from Turbo is fine with one issue Turbotax is not conceived to report correctly on transactions involving short sales or selling put option on stock.
Date published: 2021-05-10
Rated 4 out of 5 by from Does What it Needs to Do Straight forward. Gets the job done, and easy, if you have all of the forms. But customer service wasn't 24/7. Thankfully, I only had 1 simple question, I was able to answer elsewhwere... but being overseas, 24/7 service is always an extra plus. Other than that, it would've been a 5/5.
Date published: 2021-05-10
Rated 1 out of 5 by from TurboTax Bug Cost Time and Almost Cost Me Money! TurboTax forced me to select an option that was not the best option for me. I had to go to a separate form and select to itemized deductions. It was forcing me to take the standard deduction. I only found out about this through the user's forum after wasting tuns of my and others time and almost forfeiting about 2k that was due back to me. This is a core part of the filing process, determining which type of deduction to take, and the fact that it messed this up is unforgivable. I also had another issue that could have been avoided if TurboTax provided some guidance. I have been using TurboTax for many years and did not expect these problems.
Date published: 2021-05-10
Rated 5 out of 5 by from TurboTax still great TT continues to make my taxes simple and accurate even as my tax situation is more complex.
Date published: 2021-05-10
Rated 5 out of 5 by from turbo tax is awesome good and easy to use didnt take long to do will use again
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1589