TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Good experience, easy and pretty fast. Jennifer H. did a fantastic job answering not only my questions but she went above and beyond trying to help with my return. She found an error I had overlooked. Turbo Tax is blessed to have such a committed knowledgeable employee. Thank you Jen H.
Date published: 2023-04-17
Rated 5 out of 5 by from 8 YEARS AND COUNTING As indicated, I've used TurboTax for awhile now for both simple returns and now much more complicated returns. I continue to use it because I'm confident that i am receiving all the tax credits and discounts I'm entitled to. It's very easy to use and even easier to understand.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome tax software - No need to be savvy on tax I am very satisfied so so easy to do taxes the right way and easy.
Date published: 2023-04-17
Rated 5 out of 5 by from Was fairly easy to use Was fairly easy to use. Much more easy to follow than in past years. I am 80 plus years old and not a techy. was able to walk thru the program with very little confusion
Date published: 2023-04-17
Rated 4 out of 5 by from good easy for filling I said easy for filling and filling
Date published: 2023-04-17
Rated 4 out of 5 by from When the software had issues, the Pros called me! The numbers were not adding up, due to something imported incorrectly or a software glitch. I stopped where I was and reached out for help, and they called me. They transfered me to a Tax professional without charging me for the version that included support. They called a second time, as I had not continued, and provided more free support! I am happy with Intuit in general, and use a lot of their prducts.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax Review It was still a good process but many of the forms transferred over from my financial institutions were missing information
Date published: 2023-04-17
Rated 5 out of 5 by from So grateful for the Live Chat on TurboTax I've used Turbo Tax for years. I consider myself pretty number-phobic, and TT is user-friendly and makes it so easy. This year, I've been stressed out, and left it to the last moment. I was itemizing, and my refund wasn't matching what I thought it should be. I used the live chat twice. The first time, the guy couldn't figure out where the discrepancy was, and I hung up resigned to a refund that was about 10K less than expected. An hour later, I tried again. This time, Mary walked through it with me and found that while I thought I'd selected Itemized, Standard Deductions was actually selected. I was so relieved, I cried. I'm grateful the live chat is available. I'm grateful I went back. And I'm so very grateful to Mary!!!!
Date published: 2023-04-17
Rated 1 out of 5 by from Not Exactly Sure What I Paid For I paid close to $200 and you didnt really do much to help so wont be using it again
Date published: 2023-04-17
Rated 5 out of 5 by from Great Thank you for being you and making it easy for people like me who don’t know how to use computer
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1540
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good experience, easy and pretty fast. Jennifer H. did a fantastic job answering not only my questions but she went above and beyond trying to help with my return. She found an error I had overlooked. Turbo Tax is blessed to have such a committed knowledgeable employee. Thank you Jen H.
Date published: 2023-04-17
Rated 5 out of 5 by from 8 YEARS AND COUNTING As indicated, I've used TurboTax for awhile now for both simple returns and now much more complicated returns. I continue to use it because I'm confident that i am receiving all the tax credits and discounts I'm entitled to. It's very easy to use and even easier to understand.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome tax software - No need to be savvy on tax I am very satisfied so so easy to do taxes the right way and easy.
Date published: 2023-04-17
Rated 5 out of 5 by from Was fairly easy to use Was fairly easy to use. Much more easy to follow than in past years. I am 80 plus years old and not a techy. was able to walk thru the program with very little confusion
Date published: 2023-04-17
Rated 4 out of 5 by from good easy for filling I said easy for filling and filling
Date published: 2023-04-17
Rated 4 out of 5 by from When the software had issues, the Pros called me! The numbers were not adding up, due to something imported incorrectly or a software glitch. I stopped where I was and reached out for help, and they called me. They transfered me to a Tax professional without charging me for the version that included support. They called a second time, as I had not continued, and provided more free support! I am happy with Intuit in general, and use a lot of their prducts.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo tax Review It was still a good process but many of the forms transferred over from my financial institutions were missing information
Date published: 2023-04-17
Rated 5 out of 5 by from So grateful for the Live Chat on TurboTax I've used Turbo Tax for years. I consider myself pretty number-phobic, and TT is user-friendly and makes it so easy. This year, I've been stressed out, and left it to the last moment. I was itemizing, and my refund wasn't matching what I thought it should be. I used the live chat twice. The first time, the guy couldn't figure out where the discrepancy was, and I hung up resigned to a refund that was about 10K less than expected. An hour later, I tried again. This time, Mary walked through it with me and found that while I thought I'd selected Itemized, Standard Deductions was actually selected. I was so relieved, I cried. I'm grateful the live chat is available. I'm grateful I went back. And I'm so very grateful to Mary!!!!
Date published: 2023-04-17
Rated 1 out of 5 by from Not Exactly Sure What I Paid For I paid close to $200 and you didnt really do much to help so wont be using it again
Date published: 2023-04-17
Rated 5 out of 5 by from Great Thank you for being you and making it easy for people like me who don’t know how to use computer
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1540