TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Excellent Product! Excellent assistance when I had questions or concerns.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to Use Year after year, TurboTax proves to be easy to use and highly accurate.
Date published: 2023-04-17
Rated 4 out of 5 by from still has some annoying features The process of paying to efile my state return was very painful. I was unable to log into my Intuit account and the change password function was repeatedly "hitting a snag". Phone assistance was great. Apart from that, I think it's ridiculous to wait to go through the "update" process for a product that has just been downloaded, and to have to repeat that every time the product is opened to continue working -VERY annoying and time wasting. In addition, there are fields that should autofill from previous years or information previously entered.
Date published: 2023-04-17
Rated 1 out of 5 by from Didn't get taxes last year. Didn't get taxes last year for whatever reason. Almost didn't this year but somehow it worked. I did every troubleshooting method. Won't be using turbo tax ever again.
Date published: 2023-04-17
Rated 5 out of 5 by from Last Minute Tax The process was quite easy, but it was a little bit more expensive than I thought it would be.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Loyal! So easy and intuitive (see what I did there, Intuit?! Haha). I've used TurboTax for years and continue to stay loyal. And it's good to know they have advisors when I need them. Used the advisor service once and loved it!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is quick and efficient Quick and efficient with TurboTax. Very easy to understand
Date published: 2023-04-17
Rated 4 out of 5 by from Good experience overall but with issues Overall, the process went smoothly. There were glitches with missing information on some options I traded. The screens showing these issues were garbled and I could not understand what the problems were.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! It was quick, easy, and efficient. Was a complete joy to use.
Date published: 2023-04-17
Rated 4 out of 5 by from Only one problem When doing the NM state return I accidently chose "yes" for do you need to amend a return. I went back and clicked no. But turbo tax kept asking me to fill in info so I had to type that I didn't want to amend a return on the form. Only issue I had but it was annoying that I didn't have an option to Not Amend.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1516
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Product! Excellent assistance when I had questions or concerns.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to Use Year after year, TurboTax proves to be easy to use and highly accurate.
Date published: 2023-04-17
Rated 4 out of 5 by from still has some annoying features The process of paying to efile my state return was very painful. I was unable to log into my Intuit account and the change password function was repeatedly "hitting a snag". Phone assistance was great. Apart from that, I think it's ridiculous to wait to go through the "update" process for a product that has just been downloaded, and to have to repeat that every time the product is opened to continue working -VERY annoying and time wasting. In addition, there are fields that should autofill from previous years or information previously entered.
Date published: 2023-04-17
Rated 1 out of 5 by from Didn't get taxes last year. Didn't get taxes last year for whatever reason. Almost didn't this year but somehow it worked. I did every troubleshooting method. Won't be using turbo tax ever again.
Date published: 2023-04-17
Rated 5 out of 5 by from Last Minute Tax The process was quite easy, but it was a little bit more expensive than I thought it would be.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax Loyal! So easy and intuitive (see what I did there, Intuit?! Haha). I've used TurboTax for years and continue to stay loyal. And it's good to know they have advisors when I need them. Used the advisor service once and loved it!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is quick and efficient Quick and efficient with TurboTax. Very easy to understand
Date published: 2023-04-17
Rated 4 out of 5 by from Good experience overall but with issues Overall, the process went smoothly. There were glitches with missing information on some options I traded. The screens showing these issues were garbled and I could not understand what the problems were.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! It was quick, easy, and efficient. Was a complete joy to use.
Date published: 2023-04-17
Rated 4 out of 5 by from Only one problem When doing the NM state return I accidently chose "yes" for do you need to amend a return. I went back and clicked no. But turbo tax kept asking me to fill in info so I had to type that I didn't want to amend a return on the form. Only issue I had but it was annoying that I didn't have an option to Not Amend.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1516