TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from EASY YEAR AFTER YEAR, WAY TOO EASY. NICE TO COMPARE TO PRIOR
Date published: 2023-04-17
Rated 4 out of 5 by from Turbotax is almost perfect - had problem this year I've used Turbotax for many years and never had a problem. This year I turn 72 and I have to deal with Required Minimum Distribution on my pension plan that was converted to a lifetime annuity last year. It was very difficult to figure out which options to select. Got errors any path I took. I tried the Turbotax Live Expert. Did you know you have to create an account and pay similar to having your taxes done completely? Quite misleading. I waited 2 hours on the phone for IRS help before hanging up. I called my pension plan administrator and their advice was comforting in that they confirmed all my answers in Turbotax should have been correct. Still got the error that box 9a of my 1099-r was not between the acceptable limits. I called my Financial Advisor. He agreed with me and my pension plan administrator. Must be glitch in TurboTax. I continued past the error message to complete my return, but just before transmission, the error came up again! I was not going to be allowed to transmit. In desperation, I blanked out box 9a, and the transmission went through. I'd be worried about audit except all the experts agree that there is no way a lifetime annuity can require a RMD.
Date published: 2023-04-17
Rated 1 out of 5 by from never again what happened to turbo tax being free. waste of time and money
Date published: 2023-04-17
Rated 4 out of 5 by from very good very easy directions and helpful information to do taxes
Date published: 2023-04-17
Rated 5 out of 5 by from Customer Support was amazing I called to inquire how to depreciate an asset value and Brenda B. went above and beyond to help me get it resolved. She was incredibly patient and knowledgeable and got the job done!
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is good, but it could be AWESOME! I have been using TurboTax Business and TurboTax Home & Business for years now; however, this year the new form 7203 stumped me. I wish that the help was better. The online community had a lot of information that were also incorrect. In the end, my CPA was able to assist me.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Saved Me Time The tight structure of Turbo Tax helped keep me focused. It broke down the major sections of income tax filing in an easy-to-use format. I was able to see the general pattern and enter the particulars through prompts provided in a reduced-stress manner.
Date published: 2023-04-17
Rated 5 out of 5 by from Once again tax filling went very smoothly Been with turbo tax for a number of years now and am very happy with ease of use and reasonable cost.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Came Through Again Going directly to the website and completing my taxes could not have been easier. I felt extra secure knowing there was a tax expert standing by "just in case"!
Date published: 2023-04-17
Rated 2 out of 5 by from Not impressed Asking questions that I have no clue about, no assistance, not great options on what to check, how many answers apply or don't apply, etc. Program really needs some work.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1515
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from EASY YEAR AFTER YEAR, WAY TOO EASY. NICE TO COMPARE TO PRIOR
Date published: 2023-04-17
Rated 4 out of 5 by from Turbotax is almost perfect - had problem this year I've used Turbotax for many years and never had a problem. This year I turn 72 and I have to deal with Required Minimum Distribution on my pension plan that was converted to a lifetime annuity last year. It was very difficult to figure out which options to select. Got errors any path I took. I tried the Turbotax Live Expert. Did you know you have to create an account and pay similar to having your taxes done completely? Quite misleading. I waited 2 hours on the phone for IRS help before hanging up. I called my pension plan administrator and their advice was comforting in that they confirmed all my answers in Turbotax should have been correct. Still got the error that box 9a of my 1099-r was not between the acceptable limits. I called my Financial Advisor. He agreed with me and my pension plan administrator. Must be glitch in TurboTax. I continued past the error message to complete my return, but just before transmission, the error came up again! I was not going to be allowed to transmit. In desperation, I blanked out box 9a, and the transmission went through. I'd be worried about audit except all the experts agree that there is no way a lifetime annuity can require a RMD.
Date published: 2023-04-17
Rated 1 out of 5 by from never again what happened to turbo tax being free. waste of time and money
Date published: 2023-04-17
Rated 4 out of 5 by from very good very easy directions and helpful information to do taxes
Date published: 2023-04-17
Rated 5 out of 5 by from Customer Support was amazing I called to inquire how to depreciate an asset value and Brenda B. went above and beyond to help me get it resolved. She was incredibly patient and knowledgeable and got the job done!
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is good, but it could be AWESOME! I have been using TurboTax Business and TurboTax Home & Business for years now; however, this year the new form 7203 stumped me. I wish that the help was better. The online community had a lot of information that were also incorrect. In the end, my CPA was able to assist me.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Saved Me Time The tight structure of Turbo Tax helped keep me focused. It broke down the major sections of income tax filing in an easy-to-use format. I was able to see the general pattern and enter the particulars through prompts provided in a reduced-stress manner.
Date published: 2023-04-17
Rated 5 out of 5 by from Once again tax filling went very smoothly Been with turbo tax for a number of years now and am very happy with ease of use and reasonable cost.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Came Through Again Going directly to the website and completing my taxes could not have been easier. I felt extra secure knowing there was a tax expert standing by "just in case"!
Date published: 2023-04-17
Rated 2 out of 5 by from Not impressed Asking questions that I have no clue about, no assistance, not great options on what to check, how many answers apply or don't apply, etc. Program really needs some work.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1515