TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from SCAMMY, but it does the job I hate the constant upsells and the design of the program is clearly aimed at pushing more purchases, not making the u ser experience better
Date published: 2023-05-05
Rated 5 out of 5 by from Stephanie was extremely helpful! I have had an issue filling this years taxes since this was my first time filing with my husband. Stephanie was extremely helpful! I am happy with Turbo tax and I will definitely use it to file next year.
Date published: 2023-05-05
Rated 5 out of 5 by from Another Successful Year with Turbo Tax For more than 35 years, back to Apple II days, Turbo Tax has proven to me to be the safest and easiest way to complete make annual taxes, both state and federal.
Date published: 2023-05-05
Rated 3 out of 5 by from E-file Fed and State at different times. I have used TurboTax for over 20 years, usually with no issues and think it is a very good product. This year I needed to file an extension for my State taxes which I did and only e-filed my Fed Return, coming back a few weeks later to efile my State return, after I had received my Federal refund. Impossible, even with the help of the TurboTax Community forum. The program says I haven't e-filed even though I have the Intuit email stating that the IRS has accepted my return, and I now have received the refund. I then decided to e-file both for a 2nd time but got rejected because it says the Intuit Electronic Filing Center has already received a transmission that is a duplicate of this. It still won't let me e-file my State return so I had to print it out and send by international mail as I reside overseas. Disappointing to say the least.
Date published: 2023-05-05
Rated 5 out of 5 by from Awesome!! Easy and awesome to use and recommend to anyone and everyone!!
Date published: 2023-05-05
Rated 5 out of 5 by from I Love Turbo Tax i have used them 4 years . It is very easy to use the program and fill your taxes out
Date published: 2023-05-05
Rated 3 out of 5 by from My returns were not e-filed as expectexd I completed my tax returns on April 19th and submitted the information to pay my taxes as well. The same day I paid turbo tax to e-file my returns. I realized the funds were not taken from my account for the taxes owed. I went into my account and found they were never filed. Now they are late and I BLAME TURBO TAX. I printed my completed returns that day. My bank account information was already in the program that I entered to pay my tax bill but your service DID NOT E-File my returns so payment is now late too as well as my filing. I am so MAD!!!!!
Date published: 2023-05-05
Rated 4 out of 5 by from Turbo tax works! I’m always nervous about filling my returns. Three separate issues had me confused and worried that I would miss an important question. I hit the chat square and received a quick call and spoke to agents who understood my question and knew the correct way to enter the information. I always find the reviews difficult because my financial information is automatically entered and I don’t always understand many of the questions asked. Last September I received an income tax due notice from CA Franchise Tax Board. I paid it, but I have no idea what the problem was. Paying taxes should not be so difficult, Thank God Turbo Tax is here to help.
Date published: 2023-05-05
Rated 5 out of 5 by from Simple, easy, fast... It was simple to understand, easy to follow and quick to file my tax returns. Thx 😊.
Date published: 2023-05-05
Rated 4 out of 5 by from Turbo tax was adequate there was one form (1099 misc) that needs more explanation or at least a clearer explanation, pl;ease
Date published: 2023-05-05
All TurboTax® Offerings Reviews - Page 150
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from SCAMMY, but it does the job I hate the constant upsells and the design of the program is clearly aimed at pushing more purchases, not making the u ser experience better
Date published: 2023-05-05
Rated 5 out of 5 by from Stephanie was extremely helpful! I have had an issue filling this years taxes since this was my first time filing with my husband. Stephanie was extremely helpful! I am happy with Turbo tax and I will definitely use it to file next year.
Date published: 2023-05-05
Rated 5 out of 5 by from Another Successful Year with Turbo Tax For more than 35 years, back to Apple II days, Turbo Tax has proven to me to be the safest and easiest way to complete make annual taxes, both state and federal.
Date published: 2023-05-05
Rated 3 out of 5 by from E-file Fed and State at different times. I have used TurboTax for over 20 years, usually with no issues and think it is a very good product. This year I needed to file an extension for my State taxes which I did and only e-filed my Fed Return, coming back a few weeks later to efile my State return, after I had received my Federal refund. Impossible, even with the help of the TurboTax Community forum. The program says I haven't e-filed even though I have the Intuit email stating that the IRS has accepted my return, and I now have received the refund. I then decided to e-file both for a 2nd time but got rejected because it says the Intuit Electronic Filing Center has already received a transmission that is a duplicate of this. It still won't let me e-file my State return so I had to print it out and send by international mail as I reside overseas. Disappointing to say the least.
Date published: 2023-05-05
Rated 5 out of 5 by from Awesome!! Easy and awesome to use and recommend to anyone and everyone!!
Date published: 2023-05-05
Rated 5 out of 5 by from I Love Turbo Tax i have used them 4 years . It is very easy to use the program and fill your taxes out
Date published: 2023-05-05
Rated 3 out of 5 by from My returns were not e-filed as expectexd I completed my tax returns on April 19th and submitted the information to pay my taxes as well. The same day I paid turbo tax to e-file my returns. I realized the funds were not taken from my account for the taxes owed. I went into my account and found they were never filed. Now they are late and I BLAME TURBO TAX. I printed my completed returns that day. My bank account information was already in the program that I entered to pay my tax bill but your service DID NOT E-File my returns so payment is now late too as well as my filing. I am so MAD!!!!!
Date published: 2023-05-05
Rated 4 out of 5 by from Turbo tax works! I’m always nervous about filling my returns. Three separate issues had me confused and worried that I would miss an important question. I hit the chat square and received a quick call and spoke to agents who understood my question and knew the correct way to enter the information. I always find the reviews difficult because my financial information is automatically entered and I don’t always understand many of the questions asked. Last September I received an income tax due notice from CA Franchise Tax Board. I paid it, but I have no idea what the problem was. Paying taxes should not be so difficult, Thank God Turbo Tax is here to help.
Date published: 2023-05-05
Rated 5 out of 5 by from Simple, easy, fast... It was simple to understand, easy to follow and quick to file my tax returns. Thx 😊.
Date published: 2023-05-05
Rated 4 out of 5 by from Turbo tax was adequate there was one form (1099 misc) that needs more explanation or at least a clearer explanation, pl;ease
Date published: 2023-05-05
All TurboTax® Offerings Reviews - Page 150