TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Should be turbo easy Turbo tax is fast and easy to use, and help is just a click away, love the many built in help features.
Date published: 2021-05-11
Rated 3 out of 5 by from Turbo Tax Is Medium A couple of things I learned about Turbo Tax- if you don't buy from them and instead get it from a vendor- like Sams Club or Amazon- they don't save your tax information- even if you create an account. Very frustrating and it took me several weeks to figure that out. In addition, I don't feel like the walk through and question that are asked are as good as what they were. Very little instructions other than the obvious.
Date published: 2021-05-11
Rated 3 out of 5 by from simple but kept adding on expenses questions were easy to understand. Put expenses upfront.
Date published: 2021-05-11
Rated 4 out of 5 by from I use Turbo Tax every year I use Turbo Tax every year. I wouldn't do it any other way.
Date published: 2021-05-11
Rated 5 out of 5 by from Great experience. Teresa of TurboTax performed better than I expected.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbotax is Good I have used Turbotax for years! It has never steered me wrong.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax Deluxe is awesome and easy to use! I have been using Turbo Tax software for more than a decade and find that it easy to use and always contains the most up to date tax changes!
Date published: 2021-05-11
Rated 5 out of 5 by from Complicated return and TT was better than a CPA I had a complicated return this year, as I was able to sell and exercise a lot stock options, and was required to handle returns in a different state where the options were granted. A local CPA dragged their feet and quoted me about 10% higher underpayment than Turbo Tax and would have been 3x as expensive. Had a great experience with live review, got really good advice, and learned quite a bit more about the process.
Date published: 2021-05-11
Rated 2 out of 5 by from Disappointed with state download The Federal was fine as usual, but it was very difficult getting the download for New York State. I had to spend nearly an hour trying to get it. The phone number listed in the program to call for help was not helpful. Eventually I was able to get the download. This program was not as user friendly as in the past and I have used TurboTax for years. If next year's has a similar issue, I may stop using Turbo Tax.
Date published: 2021-05-11
Rated 5 out of 5 by from Super Easy Easy as it walked me thorough the whole process! I highly recommend.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1471
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Should be turbo easy Turbo tax is fast and easy to use, and help is just a click away, love the many built in help features.
Date published: 2021-05-11
Rated 3 out of 5 by from Turbo Tax Is Medium A couple of things I learned about Turbo Tax- if you don't buy from them and instead get it from a vendor- like Sams Club or Amazon- they don't save your tax information- even if you create an account. Very frustrating and it took me several weeks to figure that out. In addition, I don't feel like the walk through and question that are asked are as good as what they were. Very little instructions other than the obvious.
Date published: 2021-05-11
Rated 3 out of 5 by from simple but kept adding on expenses questions were easy to understand. Put expenses upfront.
Date published: 2021-05-11
Rated 4 out of 5 by from I use Turbo Tax every year I use Turbo Tax every year. I wouldn't do it any other way.
Date published: 2021-05-11
Rated 5 out of 5 by from Great experience. Teresa of TurboTax performed better than I expected.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbotax is Good I have used Turbotax for years! It has never steered me wrong.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax Deluxe is awesome and easy to use! I have been using Turbo Tax software for more than a decade and find that it easy to use and always contains the most up to date tax changes!
Date published: 2021-05-11
Rated 5 out of 5 by from Complicated return and TT was better than a CPA I had a complicated return this year, as I was able to sell and exercise a lot stock options, and was required to handle returns in a different state where the options were granted. A local CPA dragged their feet and quoted me about 10% higher underpayment than Turbo Tax and would have been 3x as expensive. Had a great experience with live review, got really good advice, and learned quite a bit more about the process.
Date published: 2021-05-11
Rated 2 out of 5 by from Disappointed with state download The Federal was fine as usual, but it was very difficult getting the download for New York State. I had to spend nearly an hour trying to get it. The phone number listed in the program to call for help was not helpful. Eventually I was able to get the download. This program was not as user friendly as in the past and I have used TurboTax for years. If next year's has a similar issue, I may stop using Turbo Tax.
Date published: 2021-05-11
Rated 5 out of 5 by from Super Easy Easy as it walked me thorough the whole process! I highly recommend.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1471