TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax e-file Turbo tax was easy to migrate through. Simple process to file taxes. Recommend to anyone even those not tax prep savvy.
Date published: 2021-05-11
Rated 5 out of 5 by from Fast and easy. Fast and easy, even for a novice. No experience necessary to do your own taxes. Saves money and time.
Date published: 2021-05-11
Rated 1 out of 5 by from Employee stock plan worksheets broken Your employee stock plan worksheets won't download correctly and there are multiple complaints from users stating it doesn't work. This type of stuff needs to work instead of having to spend extra time figuring out a work around or having taxes down elsewhere so that it can be filed right! I've used Turbo tax for 10+ years but will look for another option next year and save myself the extra time and frustration.
Date published: 2021-05-11
Rated 4 out of 5 by from Harder to open Had difficulty opening file once I had started. Customer service helped me one time, but it was difficult to open next time I opened file.
Date published: 2021-05-11
Rated 4 out of 5 by from Overall very helpful At times, not totally user friendly. I had difficulty going back to previous information to edit it.
Date published: 2021-05-11
Rated 5 out of 5 by from Should be turbo easy Turbo tax is fast and easy to use, and help is just a click away, love the many built in help features.
Date published: 2021-05-11
Rated 3 out of 5 by from Turbo Tax Is Medium A couple of things I learned about Turbo Tax- if you don't buy from them and instead get it from a vendor- like Sams Club or Amazon- they don't save your tax information- even if you create an account. Very frustrating and it took me several weeks to figure that out. In addition, I don't feel like the walk through and question that are asked are as good as what they were. Very little instructions other than the obvious.
Date published: 2021-05-11
Rated 3 out of 5 by from simple but kept adding on expenses questions were easy to understand. Put expenses upfront.
Date published: 2021-05-11
Rated 4 out of 5 by from I use Turbo Tax every year I use Turbo Tax every year. I wouldn't do it any other way.
Date published: 2021-05-11
Rated 5 out of 5 by from Great experience. Teresa of TurboTax performed better than I expected.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1460
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax e-file Turbo tax was easy to migrate through. Simple process to file taxes. Recommend to anyone even those not tax prep savvy.
Date published: 2021-05-11
Rated 5 out of 5 by from Fast and easy. Fast and easy, even for a novice. No experience necessary to do your own taxes. Saves money and time.
Date published: 2021-05-11
Rated 1 out of 5 by from Employee stock plan worksheets broken Your employee stock plan worksheets won't download correctly and there are multiple complaints from users stating it doesn't work. This type of stuff needs to work instead of having to spend extra time figuring out a work around or having taxes down elsewhere so that it can be filed right! I've used Turbo tax for 10+ years but will look for another option next year and save myself the extra time and frustration.
Date published: 2021-05-11
Rated 4 out of 5 by from Harder to open Had difficulty opening file once I had started. Customer service helped me one time, but it was difficult to open next time I opened file.
Date published: 2021-05-11
Rated 4 out of 5 by from Overall very helpful At times, not totally user friendly. I had difficulty going back to previous information to edit it.
Date published: 2021-05-11
Rated 5 out of 5 by from Should be turbo easy Turbo tax is fast and easy to use, and help is just a click away, love the many built in help features.
Date published: 2021-05-11
Rated 3 out of 5 by from Turbo Tax Is Medium A couple of things I learned about Turbo Tax- if you don't buy from them and instead get it from a vendor- like Sams Club or Amazon- they don't save your tax information- even if you create an account. Very frustrating and it took me several weeks to figure that out. In addition, I don't feel like the walk through and question that are asked are as good as what they were. Very little instructions other than the obvious.
Date published: 2021-05-11
Rated 3 out of 5 by from simple but kept adding on expenses questions were easy to understand. Put expenses upfront.
Date published: 2021-05-11
Rated 4 out of 5 by from I use Turbo Tax every year I use Turbo Tax every year. I wouldn't do it any other way.
Date published: 2021-05-11
Rated 5 out of 5 by from Great experience. Teresa of TurboTax performed better than I expected.
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1460