TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Cassandra was just too awesome I'm always frustrated at how bad the tax process is in the US. We have no visibility or support from IRS when it comes to high income earners as a result we just get super frustrated. Cassandra walked me through all my deductions, what I can and cannot do while living in the US. In addition Turbotax is my go to tool as you are the easiest and bests in CX. Thank you.
Date published: 2021-05-11
Rated 5 out of 5 by from I LOVE TURBOTAX Turbotax seriously made this so easy for me. I was stressed about doing my taxes but this took me less than an hour and it was an absolute breeze.
Date published: 2021-05-11
Rated 5 out of 5 by from Awesome Turbo tax was great. Very easy to use. They answered all my questions.
Date published: 2021-05-11
Rated 5 out of 5 by from Easy to use tax prep Great tax prep service; easy to use! I switched to the 'BASIC" issue this year. I prefer to use the full version I've used for years, and I'm coming back!
Date published: 2021-05-11
Rated 5 out of 5 by from Great Service Wonderful service! The agent was very friendly and knowledgeable.
Date published: 2021-05-11
Rated 5 out of 5 by from turbo tax is super easy!!! Seamless and easy. great product tax filing. first time using investments it was way easier than i thought
Date published: 2021-05-11
Rated 5 out of 5 by from Love it. Easy to use!! Turbo tax walks you through everything. It's fool-proof.
Date published: 2021-05-11
Rated 2 out of 5 by from It just gets worse and worse Very disappointing. The old problems never get fixed, but the new one are added. Old problems: --NC vehicles are taxed on value. For years, TurboTax did not recognize this and make it deductible. That was fixed a year or two ago, but the Help has never been updated. --People have been asking for years to have the Charitable Deductions list sorted in alphabetic order, but it never gets fixed. New problems --Somehow TurboTax decided I was eligible for the Bailey exemption for Military Pensions, even though I was not. The only way I could correct this was to delete the entire return and start over. Just because I am a Veteran does NOT mean that I am retired military. --I waited until May to do the return so I would get the latest updates. Nevertheless, the help for how to handle an early RMD that got rolled back was murky and useless.
Date published: 2021-05-11
Rated 5 out of 5 by from Just Fine but... AOK but 2.49% is an exorbitant fee after paying what we've paid.
Date published: 2021-05-11
Rated 4 out of 5 by from Thorough but not perfect TurboTax does a good job but isn't perfect in explaining all the nuances
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1455
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Cassandra was just too awesome I'm always frustrated at how bad the tax process is in the US. We have no visibility or support from IRS when it comes to high income earners as a result we just get super frustrated. Cassandra walked me through all my deductions, what I can and cannot do while living in the US. In addition Turbotax is my go to tool as you are the easiest and bests in CX. Thank you.
Date published: 2021-05-11
Rated 5 out of 5 by from I LOVE TURBOTAX Turbotax seriously made this so easy for me. I was stressed about doing my taxes but this took me less than an hour and it was an absolute breeze.
Date published: 2021-05-11
Rated 5 out of 5 by from Awesome Turbo tax was great. Very easy to use. They answered all my questions.
Date published: 2021-05-11
Rated 5 out of 5 by from Easy to use tax prep Great tax prep service; easy to use! I switched to the 'BASIC" issue this year. I prefer to use the full version I've used for years, and I'm coming back!
Date published: 2021-05-11
Rated 5 out of 5 by from Great Service Wonderful service! The agent was very friendly and knowledgeable.
Date published: 2021-05-11
Rated 5 out of 5 by from turbo tax is super easy!!! Seamless and easy. great product tax filing. first time using investments it was way easier than i thought
Date published: 2021-05-11
Rated 5 out of 5 by from Love it. Easy to use!! Turbo tax walks you through everything. It's fool-proof.
Date published: 2021-05-11
Rated 2 out of 5 by from It just gets worse and worse Very disappointing. The old problems never get fixed, but the new one are added. Old problems: --NC vehicles are taxed on value. For years, TurboTax did not recognize this and make it deductible. That was fixed a year or two ago, but the Help has never been updated. --People have been asking for years to have the Charitable Deductions list sorted in alphabetic order, but it never gets fixed. New problems --Somehow TurboTax decided I was eligible for the Bailey exemption for Military Pensions, even though I was not. The only way I could correct this was to delete the entire return and start over. Just because I am a Veteran does NOT mean that I am retired military. --I waited until May to do the return so I would get the latest updates. Nevertheless, the help for how to handle an early RMD that got rolled back was murky and useless.
Date published: 2021-05-11
Rated 5 out of 5 by from Just Fine but... AOK but 2.49% is an exorbitant fee after paying what we've paid.
Date published: 2021-05-11
Rated 4 out of 5 by from Thorough but not perfect TurboTax does a good job but isn't perfect in explaining all the nuances
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1455