TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome Have used the software for years and it has met my needs
Date published: 2021-05-12
Rated 4 out of 5 by from Education Specilist its ok a little confusing at times but pretty easy for the most part
Date published: 2021-05-12
Rated 1 out of 5 by from Never AGAIN! I will never use this again. I ended up going thru multiple CPA's within TurboTax. The usability and interface when using them leave a lot to be desired. Their communication with me and others among their own team was terrible. I spent countless hours discussing and reviewing losing time at work and much more as a result. This was hands down the most stressful tax season for me and it was only due to my interaction with this team.
Date published: 2021-05-12
Rated 4 out of 5 by from Just Not Sure I received an email alert that I used a different TurboTax Account than last year but when I called I didn't get any real answer.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is so simple Made tax return preparation so easy. I should have used it in previous years.
Date published: 2021-05-12
Rated 5 out of 5 by from Great! I have used this program for years and love it! I will continue to do so!
Date published: 2021-05-12
Rated 5 out of 5 by from Really a GREAT way to do all my taxes Program works wonderful - that is until I get to the end and try to efile the State Taxes. I see my credit card was charged for $25 instead of the $20 it said it would cost. Then after paying that (and seeing it on my MC account) it goes back to saying "How do you want to pay. That stinks. You need to fix the payment section.
Date published: 2021-05-12
Rated 5 out of 5 by from Awesome CPA service Got the full service, uploaded the documents and ... done
Date published: 2021-05-12
Rated 3 out of 5 by from Worst experience since 2011! I've been a customer/user since 2011. This was the worst edition ever! Took me hours to get started, endless loops that never let me actually start my taxes. Once I was able to "outsmart" your program things were fairly normal until the filing/saving blocks. Could't print my return, my printer could not be found, couldn't add my printer, had to close program, open from my file then copy and paste to print. Very frustrating!!! Not a good experience for the price!!! Considering trying someone else next year. You've been so good for so long, what happened???
Date published: 2021-05-12
Rated 5 out of 5 by from Won't do taxes without Turbo Tax! Filing taxes is always painful. Turbo Tax is an effective anaesthetic. Flawless data transfer either directly from my bank or from uploaded documents, and flawless math saves time and minimizes aggravation. I had to chat or speak with 3 tax experts along the way and I never had to wait very long. Their competency was mixed, but I was very fortunate to connect by phone with an expert who was able to answer my lingering questions, and was even able to provide insights on how to approach next year's taxes. I won't ever do my taxes without Turbo Tax assistance!
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1403
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome Have used the software for years and it has met my needs
Date published: 2021-05-12
Rated 4 out of 5 by from Education Specilist its ok a little confusing at times but pretty easy for the most part
Date published: 2021-05-12
Rated 1 out of 5 by from Never AGAIN! I will never use this again. I ended up going thru multiple CPA's within TurboTax. The usability and interface when using them leave a lot to be desired. Their communication with me and others among their own team was terrible. I spent countless hours discussing and reviewing losing time at work and much more as a result. This was hands down the most stressful tax season for me and it was only due to my interaction with this team.
Date published: 2021-05-12
Rated 4 out of 5 by from Just Not Sure I received an email alert that I used a different TurboTax Account than last year but when I called I didn't get any real answer.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is so simple Made tax return preparation so easy. I should have used it in previous years.
Date published: 2021-05-12
Rated 5 out of 5 by from Great! I have used this program for years and love it! I will continue to do so!
Date published: 2021-05-12
Rated 5 out of 5 by from Really a GREAT way to do all my taxes Program works wonderful - that is until I get to the end and try to efile the State Taxes. I see my credit card was charged for $25 instead of the $20 it said it would cost. Then after paying that (and seeing it on my MC account) it goes back to saying "How do you want to pay. That stinks. You need to fix the payment section.
Date published: 2021-05-12
Rated 5 out of 5 by from Awesome CPA service Got the full service, uploaded the documents and ... done
Date published: 2021-05-12
Rated 3 out of 5 by from Worst experience since 2011! I've been a customer/user since 2011. This was the worst edition ever! Took me hours to get started, endless loops that never let me actually start my taxes. Once I was able to "outsmart" your program things were fairly normal until the filing/saving blocks. Could't print my return, my printer could not be found, couldn't add my printer, had to close program, open from my file then copy and paste to print. Very frustrating!!! Not a good experience for the price!!! Considering trying someone else next year. You've been so good for so long, what happened???
Date published: 2021-05-12
Rated 5 out of 5 by from Won't do taxes without Turbo Tax! Filing taxes is always painful. Turbo Tax is an effective anaesthetic. Flawless data transfer either directly from my bank or from uploaded documents, and flawless math saves time and minimizes aggravation. I had to chat or speak with 3 tax experts along the way and I never had to wait very long. Their competency was mixed, but I was very fortunate to connect by phone with an expert who was able to answer my lingering questions, and was even able to provide insights on how to approach next year's taxes. I won't ever do my taxes without Turbo Tax assistance!
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1403