TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from TurboTax It's too difficult to keep up with all the tax changes and there are too many fields requiring information from multiple sources. TurboTax makes it simple and easy to load information and you have added piece of mind since they check and audit your information.
Date published: 2021-05-12
Rated 4 out of 5 by from turbotax is ok sometimes there are bugs in TurboTax that does not update the cover sheet. However, the overall return is accurate.
Date published: 2021-05-12
Rated 5 out of 5 by from Reliable & efficient compared to brick & mortar So happy TT offers Full Service! As busy toddler parents who both work full-time, the fee was well worth the time savings for someone else to complete our taxes for us. Before choosing this service, we had shopped locally (San Jose, CA) for a tax preparer, asking for quotes and their familiarity with some tax forms and situations, and were quite disappointed with their lack of knowledge, as well charging ~50% more than TT. Having done my taxes myself with TT for the past several years, I felt much more confident with TT that I'd get every credit and deduction possible. Aside from the usual time to gather all my documents, I probably spent 2-3 hours total with my assigned TurboTax expert to answer all my questions and confirm deductions/credits I'd gotten once the returns were prepared. This was a huge time savings for me compared to TT self service or bringing my documents to a local tax preparer. Give Full Service about two weeks from start to end, since the expert doesn't work daily so there may be some wait time for a response or processing. My tax expert was very friendly, easy to speak with, and knowledgeable, which made me feel comfortable, on top of knowing the expert follows the TT checklist for everything.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax Great. Liked the automatic transfers of 1099, etc.
Date published: 2021-05-12
Rated 5 out of 5 by from Would highly recommend! A Simple, Efficient, and Quick way to file taxes. Takes 10 minutes or less.
Date published: 2021-05-12
Rated 1 out of 5 by from Hidden fees all to the end cost me 180$ for a very simple return without help.
Date published: 2021-05-12
Rated 5 out of 5 by from Big Fan! Every year when I consult the live help, it feels like I just called a (really educated) family member or friend! My help this year, Deborah, was a CHAMP! So great and helpful and my return was filed in just an hour!
Date published: 2021-05-12
Rated 4 out of 5 by from fast and easy, expensive. Great, fast and easy, however expensive for premium.
Date published: 2021-05-12
Rated 3 out of 5 by from Entering Certain Payment Information Impossible Many blocks for entering information were not clearly visible. Had to just click around the page until they accepted data.Also wanted to purchase Audit Defense and pay for state tax filing fee but TurboTax form would not accept credit card selection. Called the designated number but automated system could not understand anything I said. Questions following this review are intrusive and unnecessary.
Date published: 2021-05-12
Rated 5 out of 5 by from AWESOME WILL USE AGAIN VERY SIMPLE TO USE AND GREAT PRICES
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1383
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax It's too difficult to keep up with all the tax changes and there are too many fields requiring information from multiple sources. TurboTax makes it simple and easy to load information and you have added piece of mind since they check and audit your information.
Date published: 2021-05-12
Rated 4 out of 5 by from turbotax is ok sometimes there are bugs in TurboTax that does not update the cover sheet. However, the overall return is accurate.
Date published: 2021-05-12
Rated 5 out of 5 by from Reliable & efficient compared to brick & mortar So happy TT offers Full Service! As busy toddler parents who both work full-time, the fee was well worth the time savings for someone else to complete our taxes for us. Before choosing this service, we had shopped locally (San Jose, CA) for a tax preparer, asking for quotes and their familiarity with some tax forms and situations, and were quite disappointed with their lack of knowledge, as well charging ~50% more than TT. Having done my taxes myself with TT for the past several years, I felt much more confident with TT that I'd get every credit and deduction possible. Aside from the usual time to gather all my documents, I probably spent 2-3 hours total with my assigned TurboTax expert to answer all my questions and confirm deductions/credits I'd gotten once the returns were prepared. This was a huge time savings for me compared to TT self service or bringing my documents to a local tax preparer. Give Full Service about two weeks from start to end, since the expert doesn't work daily so there may be some wait time for a response or processing. My tax expert was very friendly, easy to speak with, and knowledgeable, which made me feel comfortable, on top of knowing the expert follows the TT checklist for everything.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax Great. Liked the automatic transfers of 1099, etc.
Date published: 2021-05-12
Rated 5 out of 5 by from Would highly recommend! A Simple, Efficient, and Quick way to file taxes. Takes 10 minutes or less.
Date published: 2021-05-12
Rated 1 out of 5 by from Hidden fees all to the end cost me 180$ for a very simple return without help.
Date published: 2021-05-12
Rated 5 out of 5 by from Big Fan! Every year when I consult the live help, it feels like I just called a (really educated) family member or friend! My help this year, Deborah, was a CHAMP! So great and helpful and my return was filed in just an hour!
Date published: 2021-05-12
Rated 4 out of 5 by from fast and easy, expensive. Great, fast and easy, however expensive for premium.
Date published: 2021-05-12
Rated 3 out of 5 by from Entering Certain Payment Information Impossible Many blocks for entering information were not clearly visible. Had to just click around the page until they accepted data.Also wanted to purchase Audit Defense and pay for state tax filing fee but TurboTax form would not accept credit card selection. Called the designated number but automated system could not understand anything I said. Questions following this review are intrusive and unnecessary.
Date published: 2021-05-12
Rated 5 out of 5 by from AWESOME WILL USE AGAIN VERY SIMPLE TO USE AND GREAT PRICES
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1383