TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome I like the way it starts the process to hone on the changes. I love that information in previous tax year is revisited with ability to edit and update changes. I love that the tax savings and credits are scoured to benefit tax payer
Date published: 2021-05-14
Rated 3 out of 5 by from Turbo Tax , kept signing me out I kept getting signed out. First time using this, so that added to anxiety.
Date published: 2021-05-14
Rated 5 out of 5 by from ***** ****** been using TurboTax for years, love it, saves me time and money!
Date published: 2021-05-14
Rated 5 out of 5 by from Hazard Mitigation Manager, Retired TurboTax makes the infamous April deadline (May for this year) not so bad! The application truly makes it relatively easy to get through time-time!
Date published: 2021-05-14
Rated 5 out of 5 by from Easy to file I didn't have to do anything. Everything was simple.
Date published: 2021-05-14
Rated 5 out of 5 by from I loved it It was a different experience with the E filing. I will be glad to assist anyone that need help with their taxes. ;The software is great.
Date published: 2021-05-14
Rated 5 out of 5 by from I LIKE TURBO TAX AND HAVE USED IT FOR MANY YEARS. TURBO TAX DOES A GREAT JOB FOR ME. I HAVE RENTAL PRIORTY AND IT IS VERY GOOD FOR THAT.
Date published: 2021-05-14
Rated 5 out of 5 by from Loved Autumn my Live Expert I cannot begin to tell you just how helpful, patient, and wonderful my TurboTax Expert, Autumn, was. She was thorough with both of my complex state and federal taxes, and her knowledge was invaluable. I wish I could work with her every year! I love having the ability to actually speak with someone regarding my tax filings, especially when they are as helpful as she was.
Date published: 2021-05-14
Rated 3 out of 5 by from Problems filing Forced to call in to complete efiling. Once I entered my credit card information to efile state it immediately took me back to the screen to enter my payment info. After a couple more click it would tell me it had restored my product and return me to the same screen. Spending a Friday night on taxes is bad enough without adding another hour trying to figure out what is wrong and then ultimately having to call it. In addition every screen indicated it would be $20 to efile state up until the final one which said $25 and that is what I was charged. It's only $5 but it just seems dishonest. I have used Turbotax for as long as I can remember and this is the first time I've considered switching to different software in the future. I have to say my customer service rep was very helpful but the point is I shouldn't have to contact customer service to begin with.
Date published: 2021-05-14
Rated 5 out of 5 by from Super easy and conveniant The system itself pretty self explanatory, the reps that called me and helped with the few questions were very informative, knowledgeable, kind and patient.Ill definately be Turbo Tax Life Long user, its super easy, reassuring, and so worth the cost,, and it is way cheaper than other Tax preparers out there. Best experiance.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1382
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome I like the way it starts the process to hone on the changes. I love that information in previous tax year is revisited with ability to edit and update changes. I love that the tax savings and credits are scoured to benefit tax payer
Date published: 2021-05-14
Rated 3 out of 5 by from Turbo Tax , kept signing me out I kept getting signed out. First time using this, so that added to anxiety.
Date published: 2021-05-14
Rated 5 out of 5 by from ***** ****** been using TurboTax for years, love it, saves me time and money!
Date published: 2021-05-14
Rated 5 out of 5 by from Hazard Mitigation Manager, Retired TurboTax makes the infamous April deadline (May for this year) not so bad! The application truly makes it relatively easy to get through time-time!
Date published: 2021-05-14
Rated 5 out of 5 by from Easy to file I didn't have to do anything. Everything was simple.
Date published: 2021-05-14
Rated 5 out of 5 by from I loved it It was a different experience with the E filing. I will be glad to assist anyone that need help with their taxes. ;The software is great.
Date published: 2021-05-14
Rated 5 out of 5 by from I LIKE TURBO TAX AND HAVE USED IT FOR MANY YEARS. TURBO TAX DOES A GREAT JOB FOR ME. I HAVE RENTAL PRIORTY AND IT IS VERY GOOD FOR THAT.
Date published: 2021-05-14
Rated 5 out of 5 by from Loved Autumn my Live Expert I cannot begin to tell you just how helpful, patient, and wonderful my TurboTax Expert, Autumn, was. She was thorough with both of my complex state and federal taxes, and her knowledge was invaluable. I wish I could work with her every year! I love having the ability to actually speak with someone regarding my tax filings, especially when they are as helpful as she was.
Date published: 2021-05-14
Rated 3 out of 5 by from Problems filing Forced to call in to complete efiling. Once I entered my credit card information to efile state it immediately took me back to the screen to enter my payment info. After a couple more click it would tell me it had restored my product and return me to the same screen. Spending a Friday night on taxes is bad enough without adding another hour trying to figure out what is wrong and then ultimately having to call it. In addition every screen indicated it would be $20 to efile state up until the final one which said $25 and that is what I was charged. It's only $5 but it just seems dishonest. I have used Turbotax for as long as I can remember and this is the first time I've considered switching to different software in the future. I have to say my customer service rep was very helpful but the point is I shouldn't have to contact customer service to begin with.
Date published: 2021-05-14
Rated 5 out of 5 by from Super easy and conveniant The system itself pretty self explanatory, the reps that called me and helped with the few questions were very informative, knowledgeable, kind and patient.Ill definately be Turbo Tax Life Long user, its super easy, reassuring, and so worth the cost,, and it is way cheaper than other Tax preparers out there. Best experiance.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1382