TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from TurboTax Live Support is Fantastic I needed assistance multiple times and the agents were very helpful and even showed me a better way to fill out my forms.
Date published: 2021-05-14
Rated 5 out of 5 by from Very Easy I thought this was so easy and fast, also liked that it didn't take all day.
Date published: 2021-05-14
Rated 5 out of 5 by from Works every time! This year was a bit more complicated....in addition to our two businesses, we had three K-1s associated with the disposition of my parents' estate. TurboTax Home and Business worked great.
Date published: 2021-05-14
Rated 5 out of 5 by from Amazing help She's the best and helped me out very proficiently
Date published: 2021-05-14
Rated 5 out of 5 by from Medical Assistant I love turbo tax it is made so easy !!! my fifth year to file using turbo tax and they have gotten me the max amount in returns!! I have paid to do my taxes else where and have received less!! I will continue to use Turbo Tax!!!
Date published: 2021-05-14
Rated 1 out of 5 by from Worst Experience Yet I have used this product for nearly two decades! A few "glitches" are to be expected with any software, however, they have gotten progressively worse with each update. Forms do not print to pdf as they should. Even using the suggested pdf program, I had to get my computer tech to find a way around the error codes. I also had to override items that imported improperly. In some instances, a "yes" or "no" selection produced the incorrect result. Had I not known anything about doing taxes myself, I would have ended up reporting false information on my tax forms resulting in penalties and interest if audited. Unfortunately, I probably will not use Turbo Tax in the future. I fully expected a company with this level of experience to lead the field and do it bigger and better than the others. It seems that Turbo Tax is not interested in providing the best product anymore. This is a risk that I cannot take.
Date published: 2021-05-14
Rated 5 out of 5 by from effortless...really I was waiting to file because I owed federal. I heard on the news that through the rescue plan a portion of unemployment benefits were non taxable.I decided to go in today and fix that and pay..and guess what it was already fixed on my return!!!! That sure savedsome time on my part. Thats why I have used turbo tax for years..love it, now all my grandaughters use it too.
Date published: 2021-05-14
Rated 1 out of 5 by from Nothing but an upsell every on every page I'm tired of being upsold on every turn. State tax downloads if you need additional states? $45. Literally more than the cost of the software itself. Want this $25, oh and how about this? $40... Sorry, but not again
Date published: 2021-05-14
Rated 3 out of 5 by from Worst year for TT in many years There are many totally unexplained things this year in TT. Worst year I haver used TT in many years.
Date published: 2021-05-14
Rated 5 out of 5 by from Still tthe Best Still the best. I've used TurboTax since 1993 and it's always the easiest way.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1331
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax Live Support is Fantastic I needed assistance multiple times and the agents were very helpful and even showed me a better way to fill out my forms.
Date published: 2021-05-14
Rated 5 out of 5 by from Very Easy I thought this was so easy and fast, also liked that it didn't take all day.
Date published: 2021-05-14
Rated 5 out of 5 by from Works every time! This year was a bit more complicated....in addition to our two businesses, we had three K-1s associated with the disposition of my parents' estate. TurboTax Home and Business worked great.
Date published: 2021-05-14
Rated 5 out of 5 by from Amazing help She's the best and helped me out very proficiently
Date published: 2021-05-14
Rated 5 out of 5 by from Medical Assistant I love turbo tax it is made so easy !!! my fifth year to file using turbo tax and they have gotten me the max amount in returns!! I have paid to do my taxes else where and have received less!! I will continue to use Turbo Tax!!!
Date published: 2021-05-14
Rated 1 out of 5 by from Worst Experience Yet I have used this product for nearly two decades! A few "glitches" are to be expected with any software, however, they have gotten progressively worse with each update. Forms do not print to pdf as they should. Even using the suggested pdf program, I had to get my computer tech to find a way around the error codes. I also had to override items that imported improperly. In some instances, a "yes" or "no" selection produced the incorrect result. Had I not known anything about doing taxes myself, I would have ended up reporting false information on my tax forms resulting in penalties and interest if audited. Unfortunately, I probably will not use Turbo Tax in the future. I fully expected a company with this level of experience to lead the field and do it bigger and better than the others. It seems that Turbo Tax is not interested in providing the best product anymore. This is a risk that I cannot take.
Date published: 2021-05-14
Rated 5 out of 5 by from effortless...really I was waiting to file because I owed federal. I heard on the news that through the rescue plan a portion of unemployment benefits were non taxable.I decided to go in today and fix that and pay..and guess what it was already fixed on my return!!!! That sure savedsome time on my part. Thats why I have used turbo tax for years..love it, now all my grandaughters use it too.
Date published: 2021-05-14
Rated 1 out of 5 by from Nothing but an upsell every on every page I'm tired of being upsold on every turn. State tax downloads if you need additional states? $45. Literally more than the cost of the software itself. Want this $25, oh and how about this? $40... Sorry, but not again
Date published: 2021-05-14
Rated 3 out of 5 by from Worst year for TT in many years There are many totally unexplained things this year in TT. Worst year I haver used TT in many years.
Date published: 2021-05-14
Rated 5 out of 5 by from Still tthe Best Still the best. I've used TurboTax since 1993 and it's always the easiest way.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1331