TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from EASY TO USE WHEN THROUGH STEP BY STEP EASY TO FOLLOW. will definately use again.
Date published: 2021-05-13
Rated 1 out of 5 by from Forced Payment method It's my third year using it. I wasn't as happy with it this year. I had to use the deluxe version because it locked me into it and I could not go back and change my option. I paid $110 total, I used to pay $80 when I would go to someone, the reason I used this site is because it was convenient and free. This time it was neither, and it wasn't very transparent about the extra $40 charge if you wish to deduct it from your return, not impressed this year, won't be using anymore.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax Helps! For 2020 we had many things that changed in our lives. It caused our taxes to be a bit more complicated to figure out. Turbo Tax Premier really helped. Thanks!!
Date published: 2021-05-13
Rated 2 out of 5 by from Turbo Tax is good until you have more than one W2 Year after year I use Turbtax even thoough it cannot figure out that duplicate state lines on W2s end up charging double taxes in states. I didn't catch it this time and had to file an ammended state return. It should be easy in the software to detect duplicates and ask about it but Turbotax really makes it difficult to find these mistakes and fix it without manually adjusting the forms yourself.
Date published: 2021-05-13
Rated 3 out of 5 by from Turbotax is good The 'next' button is often off the screen at the bottom. It's sometimes hard to tell if it's been clicked or not. When you have an error on a form, give the user the option to 'delete form' - I had a couple of blank forms carried over from last year that generated multiple errors. If you need a '0' rather than a blank ask for it when filling out the form, not during error check. If an entry does not clear the error, let me know now rather than waiting until the next error check. Going around and round in circles is not fun. Have a screen about estimated taxes rather than just expecting me to go find it on my own in the PDF.
Date published: 2021-05-13
Rated 5 out of 5 by from TT Works It's clear and straight forward....................
Date published: 2021-05-13
Rated 5 out of 5 by from Easy Experts called me back. I very much appreciated it. Thanks.
Date published: 2021-05-13
Rated 5 out of 5 by from good this was very good experiance and i received great help.
Date published: 2021-05-13
Rated 5 out of 5 by from Its easy to use Great It is so easy to use. It is very understandable. I would recommend it to all I have used it for many years
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is always easy Used TurboTax for years now and the easy of use and its ability to import save a lot of time.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1256
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from EASY TO USE WHEN THROUGH STEP BY STEP EASY TO FOLLOW. will definately use again.
Date published: 2021-05-13
Rated 1 out of 5 by from Forced Payment method It's my third year using it. I wasn't as happy with it this year. I had to use the deluxe version because it locked me into it and I could not go back and change my option. I paid $110 total, I used to pay $80 when I would go to someone, the reason I used this site is because it was convenient and free. This time it was neither, and it wasn't very transparent about the extra $40 charge if you wish to deduct it from your return, not impressed this year, won't be using anymore.
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax Helps! For 2020 we had many things that changed in our lives. It caused our taxes to be a bit more complicated to figure out. Turbo Tax Premier really helped. Thanks!!
Date published: 2021-05-13
Rated 2 out of 5 by from Turbo Tax is good until you have more than one W2 Year after year I use Turbtax even thoough it cannot figure out that duplicate state lines on W2s end up charging double taxes in states. I didn't catch it this time and had to file an ammended state return. It should be easy in the software to detect duplicates and ask about it but Turbotax really makes it difficult to find these mistakes and fix it without manually adjusting the forms yourself.
Date published: 2021-05-13
Rated 3 out of 5 by from Turbotax is good The 'next' button is often off the screen at the bottom. It's sometimes hard to tell if it's been clicked or not. When you have an error on a form, give the user the option to 'delete form' - I had a couple of blank forms carried over from last year that generated multiple errors. If you need a '0' rather than a blank ask for it when filling out the form, not during error check. If an entry does not clear the error, let me know now rather than waiting until the next error check. Going around and round in circles is not fun. Have a screen about estimated taxes rather than just expecting me to go find it on my own in the PDF.
Date published: 2021-05-13
Rated 5 out of 5 by from TT Works It's clear and straight forward....................
Date published: 2021-05-13
Rated 5 out of 5 by from Easy Experts called me back. I very much appreciated it. Thanks.
Date published: 2021-05-13
Rated 5 out of 5 by from good this was very good experiance and i received great help.
Date published: 2021-05-13
Rated 5 out of 5 by from Its easy to use Great It is so easy to use. It is very understandable. I would recommend it to all I have used it for many years
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is always easy Used TurboTax for years now and the easy of use and its ability to import save a lot of time.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1256