TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Turbo Tax is good but it needs improvement!! Many things are good about this program! But, for a second year in a row Schedule D and Form-4797 "Sales of Business Property" are buried and soooo difficult to find!! Please, please include a "dialog" asking if a "Business Property was sold"
Date published: 2021-05-14
Rated 5 out of 5 by from Very satisfied with the professional experts! My tax expert was extremely professional and understood all of my questions and addressed all of my issues. I also spoke to 2 other TurboTax experts and was completely satisfied with how they guided me through the process, including all details so as to help me be better prepared next year. They were all very patient and I was impressed with how thoroughly my tax expert knew and was able to explain so many possible situations which made me feel very confident that my return would be done correctly. I will definitely use the live service again.
Date published: 2021-05-14
Rated 3 out of 5 by from A little more confusing than H&R Block I felt H & R Block, which I've used in the past, was easier to use.
Date published: 2021-05-14
Rated 4 out of 5 by from Very good software The only problem I had was that Turbotax didn't explain the underpayment penalty charge was added to my bill. I called Turbotax to speak to a representative. The first one couldn't help me. The second person said that I needed to pay it by mail. But in fact, when I went through all of the steps, the underpayment penalty was added to my bill.
Date published: 2021-05-14
Rated 5 out of 5 by from Great App Good help on filing my return , I would recommend to everyone TRY
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax Personal Return w/ Business Turbo Tax did an excellent job as usual for my 2020 return. I was able to do a thorough job very quickly for both Federal and State.
Date published: 2021-05-14
Rated 4 out of 5 by from Long Time User Very helpful and love that it uses old returns to populate fields and to incorporate tax documents when applicable. Why are you charging for the state return? Boo.
Date published: 2021-05-14
Rated 5 out of 5 by from SUPER AWESOME SUPPORT, VERY PROFESSIONAL, QUICK RESPONCE , VERY KNOWLEDGEBLE
Date published: 2021-05-14
Rated 1 out of 5 by from Worst experience I every had with Turbo Tax! First, I was given a lot of misinformation about my account in recovering my tax file. I was promised I would receive a full refund because of the misunderstanding and treatment given about my TurboTax account (which did not happen) and was told that I would receive a discount on the next year's tax turbo tax filing. But none of that happened. When I called back to find out what happened, I was given the run-a-round. I am very set about the way I was treated.
Date published: 2021-05-14
Rated 5 out of 5 by from great great everything was smooth and easy to get everything done
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1210
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax is good but it needs improvement!! Many things are good about this program! But, for a second year in a row Schedule D and Form-4797 "Sales of Business Property" are buried and soooo difficult to find!! Please, please include a "dialog" asking if a "Business Property was sold"
Date published: 2021-05-14
Rated 5 out of 5 by from Very satisfied with the professional experts! My tax expert was extremely professional and understood all of my questions and addressed all of my issues. I also spoke to 2 other TurboTax experts and was completely satisfied with how they guided me through the process, including all details so as to help me be better prepared next year. They were all very patient and I was impressed with how thoroughly my tax expert knew and was able to explain so many possible situations which made me feel very confident that my return would be done correctly. I will definitely use the live service again.
Date published: 2021-05-14
Rated 3 out of 5 by from A little more confusing than H&R Block I felt H & R Block, which I've used in the past, was easier to use.
Date published: 2021-05-14
Rated 4 out of 5 by from Very good software The only problem I had was that Turbotax didn't explain the underpayment penalty charge was added to my bill. I called Turbotax to speak to a representative. The first one couldn't help me. The second person said that I needed to pay it by mail. But in fact, when I went through all of the steps, the underpayment penalty was added to my bill.
Date published: 2021-05-14
Rated 5 out of 5 by from Great App Good help on filing my return , I would recommend to everyone TRY
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax Personal Return w/ Business Turbo Tax did an excellent job as usual for my 2020 return. I was able to do a thorough job very quickly for both Federal and State.
Date published: 2021-05-14
Rated 4 out of 5 by from Long Time User Very helpful and love that it uses old returns to populate fields and to incorporate tax documents when applicable. Why are you charging for the state return? Boo.
Date published: 2021-05-14
Rated 5 out of 5 by from SUPER AWESOME SUPPORT, VERY PROFESSIONAL, QUICK RESPONCE , VERY KNOWLEDGEBLE
Date published: 2021-05-14
Rated 1 out of 5 by from Worst experience I every had with Turbo Tax! First, I was given a lot of misinformation about my account in recovering my tax file. I was promised I would receive a full refund because of the misunderstanding and treatment given about my TurboTax account (which did not happen) and was told that I would receive a discount on the next year's tax turbo tax filing. But none of that happened. When I called back to find out what happened, I was given the run-a-round. I am very set about the way I was treated.
Date published: 2021-05-14
Rated 5 out of 5 by from great great everything was smooth and easy to get everything done
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1210