TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 2 out of 5 by from Does Not Download My Quickbooks Online Files I was shocked to find out that I had to load a desktop version of Quickbooks in order to download my financial and business data from Quickbooks Online into Turbo Tax. That should not be a hard fix you are one company, I expected better.
Date published: 2021-05-13
Rated 5 out of 5 by from The help I received was awesome. I got stuck in a loop, so I called on your helpers. Everytime I had to go to someone, they were very helpful. The last lady was exceptional. Thank you for having people like this on your staff.
Date published: 2021-05-13
Rated 2 out of 5 by from Turbotax is good,but should be more transparent turbotax is good but i don't like how they don't give option to not select the deluxe(service options) when you are about to file. That should not be the case. Plus i dont like how all the additional costs appear at the end instead clearly stating in the beginning
Date published: 2021-05-13
Rated 1 out of 5 by from Not happy with the user interface - not intuitive I have used Turbo Tax for years and never ran into any issues...I processed 2 returns and had errors at the very end which were not explained at all..I took help from a fried to figure out that the errors were and how to fix...I used the Turbo tax guide and answered every question so there should have been no issues for some reason the was a UCE issue with NO explanation saying I had to file manually not e-File..yet it took my "order" to e-file my state taxes which I couldn't as I couldn't e-file my federal taxes - ridiculous on TurboTax's part...I did get a refund for the order...but required work on my part for something TurboTax should never have allowed. and the other return had a cash contribution field not populated that i had to FIGURE out what it was expecting me to do! I should NOT have had to fill in ANY files on the forms as I answered all the questions.
Date published: 2021-05-13
Rated 4 out of 5 by from GOT THE TAXES JOB DONE GOT THE JOB DONE FOR ME. SEEMED TO ASK ALL OF THE RIGTHT QUESTIONS.
Date published: 2021-05-13
Rated 5 out of 5 by from EASY TO USE EASY TO USE - thank you for making this easy on me
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax was easy to use. Entered everything myself. Easy to use and complete on an iPad
Date published: 2021-05-13
Rated 1 out of 5 by from I'm annoyed You made it so difficult for me to access state e-filing that I paid AGAIN for that service. Your program should know if I had paid for state e-filing when I input the license code. Or you could use login with Google, etc.
Date published: 2021-05-13
Rated 5 out of 5 by from Great product The product makes filing very easy. It imports information from previous years and check for any changes in status. The Profit or loss from business or profession works extremely well for my consulting work.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is Fantastic! I was at ease with doing my taxes, very helpful and easy to complete.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1200
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Does Not Download My Quickbooks Online Files I was shocked to find out that I had to load a desktop version of Quickbooks in order to download my financial and business data from Quickbooks Online into Turbo Tax. That should not be a hard fix you are one company, I expected better.
Date published: 2021-05-13
Rated 5 out of 5 by from The help I received was awesome. I got stuck in a loop, so I called on your helpers. Everytime I had to go to someone, they were very helpful. The last lady was exceptional. Thank you for having people like this on your staff.
Date published: 2021-05-13
Rated 2 out of 5 by from Turbotax is good,but should be more transparent turbotax is good but i don't like how they don't give option to not select the deluxe(service options) when you are about to file. That should not be the case. Plus i dont like how all the additional costs appear at the end instead clearly stating in the beginning
Date published: 2021-05-13
Rated 1 out of 5 by from Not happy with the user interface - not intuitive I have used Turbo Tax for years and never ran into any issues...I processed 2 returns and had errors at the very end which were not explained at all..I took help from a fried to figure out that the errors were and how to fix...I used the Turbo tax guide and answered every question so there should have been no issues for some reason the was a UCE issue with NO explanation saying I had to file manually not e-File..yet it took my "order" to e-file my state taxes which I couldn't as I couldn't e-file my federal taxes - ridiculous on TurboTax's part...I did get a refund for the order...but required work on my part for something TurboTax should never have allowed. and the other return had a cash contribution field not populated that i had to FIGURE out what it was expecting me to do! I should NOT have had to fill in ANY files on the forms as I answered all the questions.
Date published: 2021-05-13
Rated 4 out of 5 by from GOT THE TAXES JOB DONE GOT THE JOB DONE FOR ME. SEEMED TO ASK ALL OF THE RIGTHT QUESTIONS.
Date published: 2021-05-13
Rated 5 out of 5 by from EASY TO USE EASY TO USE - thank you for making this easy on me
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo tax was easy to use. Entered everything myself. Easy to use and complete on an iPad
Date published: 2021-05-13
Rated 1 out of 5 by from I'm annoyed You made it so difficult for me to access state e-filing that I paid AGAIN for that service. Your program should know if I had paid for state e-filing when I input the license code. Or you could use login with Google, etc.
Date published: 2021-05-13
Rated 5 out of 5 by from Great product The product makes filing very easy. It imports information from previous years and check for any changes in status. The Profit or loss from business or profession works extremely well for my consulting work.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax is Fantastic! I was at ease with doing my taxes, very helpful and easy to complete.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1200