TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Paying to e-file state tax for was a hassle After uncommon problems with TurboTax missing codes I needed to enter on C-Form and State form, it was a huge hassle and took 20 minutes to wait for a receptionist at Intuit because it was impossible to link to the Intuit website from TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to Use for mulitple small businesses It was so easy to file my taxes even with multiple small businesses and W-2 income.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Rocks I have used Turbo Tax for years. The software is very easy to use, and I have never experienced any problems using it. Thank you!
Date published: 2023-04-18
Rated 5 out of 5 by from easy This is my 7th year using TurboTax. It's easy and I recommend it to friends.
Date published: 2023-04-18
Rated 5 out of 5 by from So Helpful and kind My experience today with David at Turbo tax was excellent. Valuable info and assistance explained well and simply. I appreciate that there was no condescension only kindness and helpfulness from David.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is helpful I enjoy working step by step. It is nice to have an explanation where needed.
Date published: 2023-04-18
Rated 5 out of 5 by from GReat so far! Always easy. I did not feel the need to get expect help.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbotax too expensive Interface is very user friendly and makes things easy. Cost is way higher then it should be though! Cost $274 dollars for me to do my own return using their basic tax software program with no expert consultation. Going to different tax planning software next year
Date published: 2023-04-18
Rated 3 out of 5 by from So helpful! I needed help from some experts & received some excellent advice & help.
Date published: 2023-04-18
Rated 1 out of 5 by from The cost of your service I have been using this service to do my taxes for my entire adult life. At this point, I have seen the cost in fees go up from the original $30 (even though your commercials you had been running for years said they were FREE and we all know that they were obviously not free). I just paid over $200 for almost the exact same service. I know that this does not cost you a difference of $170 to file my taxes. I would absolutely love to see what it costs your company per year to operate vs the amount being made off of people using your service. I confidently doubt it is five times higher than it was ten years ago. I am sure Turbotax has been absolutely raking in money by providing taxpayers this service for decades now. To see a price increase of this amount during a time when many Americans are struggling to make ends meet is insulting and downright greedy. Not only are you bending me over a barrel for this money but I am sure my data is being sold wherever possible as well(for more profit). Anyways, see you(I doubt anyone is actually reading this) next year when the price inevitably increases to $250 for absolutely no reason. Thanks for nothing, -Poor
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1167
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Paying to e-file state tax for was a hassle After uncommon problems with TurboTax missing codes I needed to enter on C-Form and State form, it was a huge hassle and took 20 minutes to wait for a receptionist at Intuit because it was impossible to link to the Intuit website from TurboTax.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to Use for mulitple small businesses It was so easy to file my taxes even with multiple small businesses and W-2 income.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax Rocks I have used Turbo Tax for years. The software is very easy to use, and I have never experienced any problems using it. Thank you!
Date published: 2023-04-18
Rated 5 out of 5 by from easy This is my 7th year using TurboTax. It's easy and I recommend it to friends.
Date published: 2023-04-18
Rated 5 out of 5 by from So Helpful and kind My experience today with David at Turbo tax was excellent. Valuable info and assistance explained well and simply. I appreciate that there was no condescension only kindness and helpfulness from David.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is helpful I enjoy working step by step. It is nice to have an explanation where needed.
Date published: 2023-04-18
Rated 5 out of 5 by from GReat so far! Always easy. I did not feel the need to get expect help.
Date published: 2023-04-18
Rated 3 out of 5 by from Turbotax too expensive Interface is very user friendly and makes things easy. Cost is way higher then it should be though! Cost $274 dollars for me to do my own return using their basic tax software program with no expert consultation. Going to different tax planning software next year
Date published: 2023-04-18
Rated 3 out of 5 by from So helpful! I needed help from some experts & received some excellent advice & help.
Date published: 2023-04-18
Rated 1 out of 5 by from The cost of your service I have been using this service to do my taxes for my entire adult life. At this point, I have seen the cost in fees go up from the original $30 (even though your commercials you had been running for years said they were FREE and we all know that they were obviously not free). I just paid over $200 for almost the exact same service. I know that this does not cost you a difference of $170 to file my taxes. I would absolutely love to see what it costs your company per year to operate vs the amount being made off of people using your service. I confidently doubt it is five times higher than it was ten years ago. I am sure Turbotax has been absolutely raking in money by providing taxpayers this service for decades now. To see a price increase of this amount during a time when many Americans are struggling to make ends meet is insulting and downright greedy. Not only are you bending me over a barrel for this money but I am sure my data is being sold wherever possible as well(for more profit). Anyways, see you(I doubt anyone is actually reading this) next year when the price inevitably increases to $250 for absolutely no reason. Thanks for nothing, -Poor
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1167