TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Turbo Tax Generally a great product. This year I wanted to downgrade and use the Deluxe vs the Premiere and it was not easy to do. I ended up creating a new account to process my tax return
Date published: 2021-05-14
Rated 5 out of 5 by from Easiest Year Yet Maybe I was more organized this year, but there was no swearing or gnashing of teeth this year. Application was helpful, easy to navigate and only had one problem. When I went to answer a phone call and returned to the computer, the page had frozen. Had to go back to that section and "continue", answer yes and no questions on each page again. Luckily the data I had previously entered was still there.
Date published: 2021-05-14
Rated 5 out of 5 by from It is easy I have used Turbo Tax for 10 years. It is a solid product. The least favorite part is when teh advertisement says it is free...it never is. It always charges my credit card.
Date published: 2021-05-14
Rated 2 out of 5 by from telephone support was very helpful Needed telephone support to gar past override problem for state tax. Also there is no provision to enter estimated state tax payments except directly in the forms (if you remember to do this because it never prompts for that,
Date published: 2021-05-14
Rated 4 out of 5 by from Turbo Tax is Ok for the Simple Things I have purchased and used Turbo Tax since it came out. Prior to that I used tax forms, a pencil, and a calculator, I purchased my first home in 1979, and have bought and sold six homes, and relocated with benefits by a large corporation six times. Turbo Tax is ok for the Simple Things. When you go beyond the W-2 form source of income, purchase and home and begin to invest, or inherit resources from your parents, you pretty well need to read and understand the IRS publications to know what you are entering and agreeing to is correct, it does do the calculations for you - that is a clear positive (though understanding them requires going back to reading the IRS Pubs). If you own your own home, and make it up past interest & dividends on investments - again, know your stuff. If you make it to Oil and Gas Royalties, you are on your own.
Date published: 2021-05-14
Rated 3 out of 5 by from Turbo Tax Helps File Taxes In the past I have had great experiences with this product. Today I had high anxiety as I went through the steps to file . The prompt are good and the format is easy to follow. I did have a huge panic attack when it came time for doing state taxes. I spent half my day trying to get help and info the program said it required from Intuit in order to proceed. The program instructed me to contact a sales rep at a given phone no.I called and got a useless reco rding.
Date published: 2021-05-14
Rated 5 out of 5 by from Easy to use This is the second time using TurboTax Business and it performed as expected,
Date published: 2021-05-14
Rated 5 out of 5 by from Thank you SO MUCH! The specialists were WONDERFUL! They answered all my questions and gave me clear directions on what to do. I appreciated their patience as they helped be work through all my issues. Love Turbo Tax!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is good and easy. Easy to use. No need for other help. Thank you all for this software.
Date published: 2021-05-14
Rated 5 out of 5 by from Very easy to use especially with the ? icons I have used Turbo Tax for years and keep coming back. It is easy to use with the step by step questions and sections along with detail information about each option.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1130
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax Generally a great product. This year I wanted to downgrade and use the Deluxe vs the Premiere and it was not easy to do. I ended up creating a new account to process my tax return
Date published: 2021-05-14
Rated 5 out of 5 by from Easiest Year Yet Maybe I was more organized this year, but there was no swearing or gnashing of teeth this year. Application was helpful, easy to navigate and only had one problem. When I went to answer a phone call and returned to the computer, the page had frozen. Had to go back to that section and "continue", answer yes and no questions on each page again. Luckily the data I had previously entered was still there.
Date published: 2021-05-14
Rated 5 out of 5 by from It is easy I have used Turbo Tax for 10 years. It is a solid product. The least favorite part is when teh advertisement says it is free...it never is. It always charges my credit card.
Date published: 2021-05-14
Rated 2 out of 5 by from telephone support was very helpful Needed telephone support to gar past override problem for state tax. Also there is no provision to enter estimated state tax payments except directly in the forms (if you remember to do this because it never prompts for that,
Date published: 2021-05-14
Rated 4 out of 5 by from Turbo Tax is Ok for the Simple Things I have purchased and used Turbo Tax since it came out. Prior to that I used tax forms, a pencil, and a calculator, I purchased my first home in 1979, and have bought and sold six homes, and relocated with benefits by a large corporation six times. Turbo Tax is ok for the Simple Things. When you go beyond the W-2 form source of income, purchase and home and begin to invest, or inherit resources from your parents, you pretty well need to read and understand the IRS publications to know what you are entering and agreeing to is correct, it does do the calculations for you - that is a clear positive (though understanding them requires going back to reading the IRS Pubs). If you own your own home, and make it up past interest & dividends on investments - again, know your stuff. If you make it to Oil and Gas Royalties, you are on your own.
Date published: 2021-05-14
Rated 3 out of 5 by from Turbo Tax Helps File Taxes In the past I have had great experiences with this product. Today I had high anxiety as I went through the steps to file . The prompt are good and the format is easy to follow. I did have a huge panic attack when it came time for doing state taxes. I spent half my day trying to get help and info the program said it required from Intuit in order to proceed. The program instructed me to contact a sales rep at a given phone no.I called and got a useless reco rding.
Date published: 2021-05-14
Rated 5 out of 5 by from Easy to use This is the second time using TurboTax Business and it performed as expected,
Date published: 2021-05-14
Rated 5 out of 5 by from Thank you SO MUCH! The specialists were WONDERFUL! They answered all my questions and gave me clear directions on what to do. I appreciated their patience as they helped be work through all my issues. Love Turbo Tax!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is good and easy. Easy to use. No need for other help. Thank you all for this software.
Date published: 2021-05-14
Rated 5 out of 5 by from Very easy to use especially with the ? icons I have used Turbo Tax for years and keep coming back. It is easy to use with the step by step questions and sections along with detail information about each option.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1130