TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 1 out of 5 by from Intuitive Software Does Not Live Up to its Name - The help bubbles are vague and unhelpful - The software is not optimized for multiple displays - The navigation is cumbersome and sometimes I have to start all over - The software repeatedly asks for my bank account information for both federal and state refunds
Date published: 2022-04-17
Rated 4 out of 5 by from Impressive My first year of preparing taxes for the S-corp as my business partner passed away last year.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax Live Expert Awesome Brandy the turbo tax expert stayed with me till we got the one issue taken care that took forever to figure out why it was doing what it was doing.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is user friendly and awesome I have used TurboTax for many years and see improvements each concurrent year affording time saving and ease of use regarding the despised but necessary taxes.. My experience has been wonderful and the Chat/help offer is wonderful.
Date published: 2022-04-17
Rated 5 out of 5 by from Very easy to understand Very good experience. Used last year and will use again next year.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy as 1-2-3! TurboTax makes each process of tax preparation easy.
Date published: 2022-04-17
Rated 3 out of 5 by from Turbo Tax can be seamless Turbo Tax has worked worked out a method of keeping the return process simple and seamless. The service anticipates the questions you may have and I appreciate how streamlined it all is. However, there are some hiccups I experienced. Once I got to the end of my return (after having put it off for about a month), it said I owed for State/Federal, totaling about $120. I couldn't figure out why I owed since I had a simple return. I was able to look up their FAQ and it recommended clearing my info and starting over. That did the trick and I ended up filing a completely free return, but it was still a little annoying. With my Partner's return, this did not do the trick. At the end of his return it was saying he owed over $200 to file federal/state, despite also filing a simple return, and we ended up having to switch to a different tax service, where Federal was free, and State was $20.
Date published: 2022-04-17
Rated 5 out of 5 by from Great Product, but to expensive. Good product but for a small business at 170 I can just have an accountant do my partnership taxes for the same price or less. Recommend you make a cheaper price for partnerships of small business.
Date published: 2022-04-17
Rated 5 out of 5 by from use every year Gets me through. Will use it next year again Thank you
Date published: 2022-04-17
Rated 5 out of 5 by from especially helpful the interface was extremely easy to follow and very helpful for the questions that I had
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1094
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Intuitive Software Does Not Live Up to its Name - The help bubbles are vague and unhelpful - The software is not optimized for multiple displays - The navigation is cumbersome and sometimes I have to start all over - The software repeatedly asks for my bank account information for both federal and state refunds
Date published: 2022-04-17
Rated 4 out of 5 by from Impressive My first year of preparing taxes for the S-corp as my business partner passed away last year.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax Live Expert Awesome Brandy the turbo tax expert stayed with me till we got the one issue taken care that took forever to figure out why it was doing what it was doing.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is user friendly and awesome I have used TurboTax for many years and see improvements each concurrent year affording time saving and ease of use regarding the despised but necessary taxes.. My experience has been wonderful and the Chat/help offer is wonderful.
Date published: 2022-04-17
Rated 5 out of 5 by from Very easy to understand Very good experience. Used last year and will use again next year.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy as 1-2-3! TurboTax makes each process of tax preparation easy.
Date published: 2022-04-17
Rated 3 out of 5 by from Turbo Tax can be seamless Turbo Tax has worked worked out a method of keeping the return process simple and seamless. The service anticipates the questions you may have and I appreciate how streamlined it all is. However, there are some hiccups I experienced. Once I got to the end of my return (after having put it off for about a month), it said I owed for State/Federal, totaling about $120. I couldn't figure out why I owed since I had a simple return. I was able to look up their FAQ and it recommended clearing my info and starting over. That did the trick and I ended up filing a completely free return, but it was still a little annoying. With my Partner's return, this did not do the trick. At the end of his return it was saying he owed over $200 to file federal/state, despite also filing a simple return, and we ended up having to switch to a different tax service, where Federal was free, and State was $20.
Date published: 2022-04-17
Rated 5 out of 5 by from Great Product, but to expensive. Good product but for a small business at 170 I can just have an accountant do my partnership taxes for the same price or less. Recommend you make a cheaper price for partnerships of small business.
Date published: 2022-04-17
Rated 5 out of 5 by from use every year Gets me through. Will use it next year again Thank you
Date published: 2022-04-17
Rated 5 out of 5 by from especially helpful the interface was extremely easy to follow and very helpful for the questions that I had
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1094