TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Worst Software Ever The application was awful. Kept freezing up and not responding for each line entry. I had 42 W-Gs to enter, each of them requiring about 20 line entries and the application paused for a good 30 seconds to a minute between each one. Took over 6 hours to enter all of them. I even transferred to a high end desktop computer to see if it was a slow computer issue and the same issues continued so it was clearly the application. It was horrible and made doing my taxes a horrible experience.
Date published: 2022-04-02
Rated 4 out of 5 by from Worked Great Program worked relatively well for a very simple return. Some of the messages do not appear to be correct (i.e. Pennsylvania does not treat 1035 exchanges of annuity policies differently than Fed??)
Date published: 2022-04-02
Rated 5 out of 5 by from Awesome Turbo tax is very easy to use and i love the lengths it goes through to protect my identity.
Date published: 2022-04-02
Rated 4 out of 5 by from Good product I have been using Turbo Tax for several years. My only dislike is the confusion I always contend with when trying to save a copy in PDF and print my needed forms. I always muddle through it but it's simply confusing.
Date published: 2022-04-02
Rated 1 out of 5 by from Turbotax is terrible this year The form 9815-F has been updated by IRS since February 2022 but Turbo is slow to do it. It made me confuse after Turbotax updated 9815-F, Turbotax did not meet my expectation and I dissatisfied with it
Date published: 2022-04-02
Rated 5 out of 5 by from TurboTax Live Full Service Deluxe Overall I had a very positive experience using the Full service. My CPA agent was extremely knowledgeable and explained to me things that were never properly taught to me (ie Allowances on your W-2). The process was extremely user friendly and painless, all I had to do is just answer a few questions from the expert and upload documents. I would advice anybody who uses the full service to know what forms they will need for the expert to upload, it'll save you some trouble knowing the difference between basic and deluxe service.
Date published: 2022-04-02
Rated 5 out of 5 by from Awesome! They were patient, assisted step by step and answered all of my questions.
Date published: 2022-04-02
Rated 5 out of 5 by from Turbo Tax is a Life Saver Turbo Tax completed tax forms that would have been impossible for me to complete by myself.
Date published: 2022-04-02
Rated 4 out of 5 by from Nice Easy to use for an old boomer like me. Help section is strong
Date published: 2022-04-02
Rated 5 out of 5 by from Love turbo tax was great, easy to use . i have a good feeling everything is correct.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 7158
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Worst Software Ever The application was awful. Kept freezing up and not responding for each line entry. I had 42 W-Gs to enter, each of them requiring about 20 line entries and the application paused for a good 30 seconds to a minute between each one. Took over 6 hours to enter all of them. I even transferred to a high end desktop computer to see if it was a slow computer issue and the same issues continued so it was clearly the application. It was horrible and made doing my taxes a horrible experience.
Date published: 2022-04-02
Rated 4 out of 5 by from Worked Great Program worked relatively well for a very simple return. Some of the messages do not appear to be correct (i.e. Pennsylvania does not treat 1035 exchanges of annuity policies differently than Fed??)
Date published: 2022-04-02
Rated 5 out of 5 by from Awesome Turbo tax is very easy to use and i love the lengths it goes through to protect my identity.
Date published: 2022-04-02
Rated 4 out of 5 by from Good product I have been using Turbo Tax for several years. My only dislike is the confusion I always contend with when trying to save a copy in PDF and print my needed forms. I always muddle through it but it's simply confusing.
Date published: 2022-04-02
Rated 1 out of 5 by from Turbotax is terrible this year The form 9815-F has been updated by IRS since February 2022 but Turbo is slow to do it. It made me confuse after Turbotax updated 9815-F, Turbotax did not meet my expectation and I dissatisfied with it
Date published: 2022-04-02
Rated 5 out of 5 by from TurboTax Live Full Service Deluxe Overall I had a very positive experience using the Full service. My CPA agent was extremely knowledgeable and explained to me things that were never properly taught to me (ie Allowances on your W-2). The process was extremely user friendly and painless, all I had to do is just answer a few questions from the expert and upload documents. I would advice anybody who uses the full service to know what forms they will need for the expert to upload, it'll save you some trouble knowing the difference between basic and deluxe service.
Date published: 2022-04-02
Rated 5 out of 5 by from Awesome! They were patient, assisted step by step and answered all of my questions.
Date published: 2022-04-02
Rated 5 out of 5 by from Turbo Tax is a Life Saver Turbo Tax completed tax forms that would have been impossible for me to complete by myself.
Date published: 2022-04-02
Rated 4 out of 5 by from Nice Easy to use for an old boomer like me. Help section is strong
Date published: 2022-04-02
Rated 5 out of 5 by from Love turbo tax was great, easy to use . i have a good feeling everything is correct.
Date published: 2022-04-02
All TurboTax® Offerings Reviews - Page 7158