TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Good but incentive payments are not handled well I did not see a way to enter the two stimulus payments while I was entering data. At the end, when the system was checking for errors, it told me that I did not enter the stimulus payments! Of course I didn't, I wasn't asked! Entering the stimulus payments at that point was a bit confusing because I had to enter them directly into the data form. And I could not tell whether it was asking me whether I got the stimulus payments in 2020 or whether I got the stimulus payments at all, even if one was in 2021.
Date published: 2021-03-09
Rated 5 out of 5 by from very helpful and easy to talk with it was very helpful and easy to navigate and had excellent help.would recomend
Date published: 2021-03-09
Rated 5 out of 5 by from Great Very easy to use and navigate! I would definitely recommend to my friends and neighbors.
Date published: 2021-03-09
Rated 5 out of 5 by from Love you guys Thank you so much I am a senior citizen and can’t afford to pay high fees.
Date published: 2021-03-09
Rated 5 out of 5 by from Excellent technical assistance Jerry was courteous, professional, knowledgeable and prepared.
Date published: 2021-03-09
Rated 2 out of 5 by from It wont print the forms! All went well until trying to print forms and it won't print, I have never had this problem in previous years with turbo tax, why this year?
Date published: 2021-03-09
Rated 3 out of 5 by from Turbo Tax Support Turbo Tax needs to improve its product support. I have used it for years but am becoming very frustrated with the lack of support.
Date published: 2021-03-09
Rated 5 out of 5 by from Very Easy Very Easy and Quick even for me. I was very impressed!
Date published: 2021-03-09
Rated 5 out of 5 by from excellent excellent except for the check this out line about cost and adjusted basis
Date published: 2021-03-09
Rated 5 out of 5 by from no problems this year it was great !! I only do taxes for myself and my son. This year was smooth sailing. Thank you!!
Date published: 2021-03-09
All TurboTax® Offerings Reviews - Page 7085
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Good but incentive payments are not handled well I did not see a way to enter the two stimulus payments while I was entering data. At the end, when the system was checking for errors, it told me that I did not enter the stimulus payments! Of course I didn't, I wasn't asked! Entering the stimulus payments at that point was a bit confusing because I had to enter them directly into the data form. And I could not tell whether it was asking me whether I got the stimulus payments in 2020 or whether I got the stimulus payments at all, even if one was in 2021.
Date published: 2021-03-09
Rated 5 out of 5 by from very helpful and easy to talk with it was very helpful and easy to navigate and had excellent help.would recomend
Date published: 2021-03-09
Rated 5 out of 5 by from Great Very easy to use and navigate! I would definitely recommend to my friends and neighbors.
Date published: 2021-03-09
Rated 5 out of 5 by from Love you guys Thank you so much I am a senior citizen and can’t afford to pay high fees.
Date published: 2021-03-09
Rated 5 out of 5 by from Excellent technical assistance Jerry was courteous, professional, knowledgeable and prepared.
Date published: 2021-03-09
Rated 2 out of 5 by from It wont print the forms! All went well until trying to print forms and it won't print, I have never had this problem in previous years with turbo tax, why this year?
Date published: 2021-03-09
Rated 3 out of 5 by from Turbo Tax Support Turbo Tax needs to improve its product support. I have used it for years but am becoming very frustrated with the lack of support.
Date published: 2021-03-09
Rated 5 out of 5 by from Very Easy Very Easy and Quick even for me. I was very impressed!
Date published: 2021-03-09
Rated 5 out of 5 by from excellent excellent except for the check this out line about cost and adjusted basis
Date published: 2021-03-09
Rated 5 out of 5 by from no problems this year it was great !! I only do taxes for myself and my son. This year was smooth sailing. Thank you!!
Date published: 2021-03-09
All TurboTax® Offerings Reviews - Page 7085