TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Very smooth I appreciated the options, the cool graphics, the encouraging text and the easy user experience. It did not take me long to complete.
Date published: 2021-04-16
Rated 5 out of 5 by from good stuff great experience! would definitely use turbo tax again
Date published: 2021-04-16
Rated 5 out of 5 by from Good Ability to secure appropriate information, substantiate and e-file
Date published: 2021-04-16
Rated 5 out of 5 by from Very simple very simple and easy. was able to efile here while i couldnt on other service.
Date published: 2021-04-16
Rated 2 out of 5 by from Deeply disappointed TurboTax e-file support Not very much help when e-file was rejected with due to AGI or PIN
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax is great! Pretty easy and simple to follow. I got incredible assistance with the customer service over the phone.
Date published: 2021-04-16
Rated 1 out of 5 by from Turbo tax was difficult at best to use this year.. Constant updates -every time it opens it attempts an update regardless of the need and would hang on the update. Had to reload several times and continues to this day to ask for license that it claims has already been used... if I take it to work and open the program on the work internet - no problem. I then put the computer to sleep and open it at home it works. If the PC updates, then I have to repeat the process... I am in the process of looking for another program to use next year...
Date published: 2021-04-16
Rated 5 out of 5 by from Great Agent, Great Support So thankful for Kimberly who helped with our very complicated taxes! From losing jobs, to unemployment, to becoming self employed, she was on top of all details and got us the best refund possible. Thankful for this service and will be using again.
Date published: 2021-04-16
Rated 5 out of 5 by from So easy and reliable! I had online help any time I needed it with the chat box with live experts. It was so helpful and made the process that much easier.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbotax is easy and fast It was so easy and fast they help with everything.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 7003
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very smooth I appreciated the options, the cool graphics, the encouraging text and the easy user experience. It did not take me long to complete.
Date published: 2021-04-16
Rated 5 out of 5 by from good stuff great experience! would definitely use turbo tax again
Date published: 2021-04-16
Rated 5 out of 5 by from Good Ability to secure appropriate information, substantiate and e-file
Date published: 2021-04-16
Rated 5 out of 5 by from Very simple very simple and easy. was able to efile here while i couldnt on other service.
Date published: 2021-04-16
Rated 2 out of 5 by from Deeply disappointed TurboTax e-file support Not very much help when e-file was rejected with due to AGI or PIN
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax is great! Pretty easy and simple to follow. I got incredible assistance with the customer service over the phone.
Date published: 2021-04-16
Rated 1 out of 5 by from Turbo tax was difficult at best to use this year.. Constant updates -every time it opens it attempts an update regardless of the need and would hang on the update. Had to reload several times and continues to this day to ask for license that it claims has already been used... if I take it to work and open the program on the work internet - no problem. I then put the computer to sleep and open it at home it works. If the PC updates, then I have to repeat the process... I am in the process of looking for another program to use next year...
Date published: 2021-04-16
Rated 5 out of 5 by from Great Agent, Great Support So thankful for Kimberly who helped with our very complicated taxes! From losing jobs, to unemployment, to becoming self employed, she was on top of all details and got us the best refund possible. Thankful for this service and will be using again.
Date published: 2021-04-16
Rated 5 out of 5 by from So easy and reliable! I had online help any time I needed it with the chat box with live experts. It was so helpful and made the process that much easier.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbotax is easy and fast It was so easy and fast they help with everything.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 7003