TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from TurboTax COULD be Awesome! I have used Turbo Tax in both formats- CD and online in past years. This year- 2021 Tax year, I chose to do my taxes online for ease of use. When I finished both my IRS and local State forms. I was amazed that my PRICE was above $200 ( product I chose was the Premier as the Deluxe was not available to use online). This was incredible as my tax owed was less than $40. So, I ordered a CD package - Deluxe product for less that $50. I then was again very disappointed to find that all the work that I had completed with the online version was not able to be downloaded to the CD version, unless i paid the $200 + amount from the online version. I have a USER ID and password for TurboTax however unless I paid the amount for the 2021 Version I would NOT be able to download the details to my CD (PAID) version. Not sure of the thinking of the TurboTax gurus but this was a dissatisfying experience. I have learned my lesson- Never, Never will I use an online version again.
Date published: 2022-03-01
Rated 5 out of 5 by from I love TurboTax Turbo Tax makes it so easy to file without complications.
Date published: 2022-03-01
Rated 5 out of 5 by from Great!! Cassandra walked me thru major problems!! Very professional and knowledgable.
Date published: 2022-03-01
Rated 5 out of 5 by from TurboTax was great Robert was very helpful and great I would recommend TurboTax to anyone who wants to file there taxes early
Date published: 2022-03-01
Rated 1 out of 5 by from Very Clunky, Frustrating and Wasted Hours The shareholder section and Depreciation calculations need a lot more work. The USER should DECIDE how to handle. NOT YOU!!!
Date published: 2022-03-01
Rated 5 out of 5 by from I have a lot of confidence in the program Our experience with TurboTax has been every positive. I did not have to call for assistance this year but I have in years past and received the help needed.
Date published: 2022-03-01
Rated 5 out of 5 by from EASY TO FOLLOW INSTRUCTIONS I have used Turbo Tax for over a decade and find the programs very easy to use. When I have needed help, the representatives are professional and eager to help.
Date published: 2022-03-01
Rated 4 out of 5 by from Good, need better guidance regarding depreciation. No, please see above for guidance regarding depreciation ranch schedule.
Date published: 2022-03-01
Rated 5 out of 5 by from Easy To Use I felt like I was always in the loop with Turbo Tax Live. The communication was always professional with quick response times.
Date published: 2022-03-01
Rated 5 out of 5 by from Easy I have been using Turbo Tax for over ten years and will recommend it to all of my family and friends.
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5908
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax COULD be Awesome! I have used Turbo Tax in both formats- CD and online in past years. This year- 2021 Tax year, I chose to do my taxes online for ease of use. When I finished both my IRS and local State forms. I was amazed that my PRICE was above $200 ( product I chose was the Premier as the Deluxe was not available to use online). This was incredible as my tax owed was less than $40. So, I ordered a CD package - Deluxe product for less that $50. I then was again very disappointed to find that all the work that I had completed with the online version was not able to be downloaded to the CD version, unless i paid the $200 + amount from the online version. I have a USER ID and password for TurboTax however unless I paid the amount for the 2021 Version I would NOT be able to download the details to my CD (PAID) version. Not sure of the thinking of the TurboTax gurus but this was a dissatisfying experience. I have learned my lesson- Never, Never will I use an online version again.
Date published: 2022-03-01
Rated 5 out of 5 by from I love TurboTax Turbo Tax makes it so easy to file without complications.
Date published: 2022-03-01
Rated 5 out of 5 by from Great!! Cassandra walked me thru major problems!! Very professional and knowledgable.
Date published: 2022-03-01
Rated 5 out of 5 by from TurboTax was great Robert was very helpful and great I would recommend TurboTax to anyone who wants to file there taxes early
Date published: 2022-03-01
Rated 1 out of 5 by from Very Clunky, Frustrating and Wasted Hours The shareholder section and Depreciation calculations need a lot more work. The USER should DECIDE how to handle. NOT YOU!!!
Date published: 2022-03-01
Rated 5 out of 5 by from I have a lot of confidence in the program Our experience with TurboTax has been every positive. I did not have to call for assistance this year but I have in years past and received the help needed.
Date published: 2022-03-01
Rated 5 out of 5 by from EASY TO FOLLOW INSTRUCTIONS I have used Turbo Tax for over a decade and find the programs very easy to use. When I have needed help, the representatives are professional and eager to help.
Date published: 2022-03-01
Rated 4 out of 5 by from Good, need better guidance regarding depreciation. No, please see above for guidance regarding depreciation ranch schedule.
Date published: 2022-03-01
Rated 5 out of 5 by from Easy To Use I felt like I was always in the loop with Turbo Tax Live. The communication was always professional with quick response times.
Date published: 2022-03-01
Rated 5 out of 5 by from Easy I have been using Turbo Tax for over ten years and will recommend it to all of my family and friends.
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5908