TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Like having a professional sitting next to you! With all that has happened in the past year, using Turbo Tax made things simple and easy. Yes, I did have to wait a bit to file due to changes in the laws, but it was worth the wait.
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax review TurboTax is very user friendly. I felt very secure using online and they asked all the right questions which got me exactly the amount i should be getting. Thanks!
Date published: 2021-03-23
Rated 5 out of 5 by from Love it, TurboTax gave me the answers I needed I had my taxes rejected and TurboTax called me and gave me the answers I needed.
Date published: 2021-03-23
Rated 3 out of 5 by from Gets it done -- but not without frustration I've used Turbotax for nearly 20 years. for the past 10 years or so, it has been going downhill in user friendliness. Each year, there are new ambiguities and new areas of "explanation" in the walk-through that don't actually explain, don't resolve ambiguities, create new ambiguities, or aren't specific enough. Each year, the program frustrates us more. I think I'll finally take a serious look at competing products. TurboTax quality control seems fine on the number crunching, but it's mediocre on the walk-through interface.
Date published: 2021-03-23
Rated 4 out of 5 by from great website makes doing taxes moderately easy this is a really good app for doing taxes im a younger adult and i found it really easy to navigate
Date published: 2021-03-23
Rated 5 out of 5 by from First Timer As a first time filer, Turbo Tax did an excellent job walking me through the process of filing my taxes.
Date published: 2021-03-23
Rated 4 out of 5 by from Easy to use The only difficulty was the compatibility with the Windows 8 OS and took extra time to load and at times cursor kept going around and I had to abort and retry.
Date published: 2021-03-23
Rated 3 out of 5 by from Error in your instructions for skipping state I tried to follow your instructions about skipping the state return but your instructions are wrong. You actually have to click button for file by regular "MAIL" to check the box file later for e-filing. Once clicked, it shows e-file there anyway. Spent 30 mins trying to figure out how to file only federal. I didn't want to file state but had to purchase it b/c I didn't have the option to opt out and file them later. Very irritating.
Date published: 2021-03-23
Rated 5 out of 5 by from Good experience This was my first time doing my taxes on my own, and turbotax had step by step instructions that made filing easier.
Date published: 2021-03-23
Rated 5 out of 5 by from So convenient and easy to use I've been using TurboTax for years now and it gets better every year. Very intuitive and easy to use.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5465
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Like having a professional sitting next to you! With all that has happened in the past year, using Turbo Tax made things simple and easy. Yes, I did have to wait a bit to file due to changes in the laws, but it was worth the wait.
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax review TurboTax is very user friendly. I felt very secure using online and they asked all the right questions which got me exactly the amount i should be getting. Thanks!
Date published: 2021-03-23
Rated 5 out of 5 by from Love it, TurboTax gave me the answers I needed I had my taxes rejected and TurboTax called me and gave me the answers I needed.
Date published: 2021-03-23
Rated 3 out of 5 by from Gets it done -- but not without frustration I've used Turbotax for nearly 20 years. for the past 10 years or so, it has been going downhill in user friendliness. Each year, there are new ambiguities and new areas of "explanation" in the walk-through that don't actually explain, don't resolve ambiguities, create new ambiguities, or aren't specific enough. Each year, the program frustrates us more. I think I'll finally take a serious look at competing products. TurboTax quality control seems fine on the number crunching, but it's mediocre on the walk-through interface.
Date published: 2021-03-23
Rated 4 out of 5 by from great website makes doing taxes moderately easy this is a really good app for doing taxes im a younger adult and i found it really easy to navigate
Date published: 2021-03-23
Rated 5 out of 5 by from First Timer As a first time filer, Turbo Tax did an excellent job walking me through the process of filing my taxes.
Date published: 2021-03-23
Rated 4 out of 5 by from Easy to use The only difficulty was the compatibility with the Windows 8 OS and took extra time to load and at times cursor kept going around and I had to abort and retry.
Date published: 2021-03-23
Rated 3 out of 5 by from Error in your instructions for skipping state I tried to follow your instructions about skipping the state return but your instructions are wrong. You actually have to click button for file by regular "MAIL" to check the box file later for e-filing. Once clicked, it shows e-file there anyway. Spent 30 mins trying to figure out how to file only federal. I didn't want to file state but had to purchase it b/c I didn't have the option to opt out and file them later. Very irritating.
Date published: 2021-03-23
Rated 5 out of 5 by from Good experience This was my first time doing my taxes on my own, and turbotax had step by step instructions that made filing easier.
Date published: 2021-03-23
Rated 5 out of 5 by from So convenient and easy to use I've been using TurboTax for years now and it gets better every year. Very intuitive and easy to use.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5465