TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Convenient but has it flaws I enjoy the convenience and ease of using turbo tax for my taxes. I have used turbo tax for a few years in a row and this is the second year in a row that I have had my taxes rejected due to a form that never came up to fill out. I then went to refile & was taken to pages that I have already filled out, so here’s to hoping that they go through this time. I also am not pleased with the fact that they charge you in order to take money out of your own return to use the service. You already pay to file both federal and state and then are charged a third time to use your own money you are owed.
Date published: 2023-01-25
Rated 5 out of 5 by from Very efficient I love it It’s great. My first time using it and I’ll continue to us it
Date published: 2023-01-25
Rated 4 out of 5 by from TurboTax is great I had a great experience,it was user-friendly the wait to speak to someone is a little long
Date published: 2023-01-25
Rated 1 out of 5 by from It sucks They say you are only going to pay 39 but by the end of wasting all this time they charge me about 150 on fake charges that are illogical and opting out is not an option. It just sucks.
Date published: 2023-01-25
Rated 4 out of 5 by from Turbo tax It was great ,easy to do , will have my kids use it
Date published: 2023-01-25
Rated 3 out of 5 by from easy peasy first-time user, love turbo tax so easily, and the guided assistance helps
Date published: 2023-01-25
Rated 2 out of 5 by from Very hard to get to button to file In the final flow to submit returns electronically, TurboTax would not let me navigate to the button that was below the screen. The page had no scroll function. Not a browser issue.
Date published: 2023-01-25
Rated 5 out of 5 by from easy and painless Turbo tax was very helpful and painless and help step by step and as well as reviewing your information
Date published: 2023-01-25
Rated 5 out of 5 by from accessible and quick Susan was really great ! she help with finalized my tax and made feel confident filing
Date published: 2023-01-25
Rated 5 out of 5 by from Tina is a BOSS System is wonky BUT Tina made it seem simple :) :) :)
Date published: 2023-01-25
All TurboTax® Offerings Reviews - Page 5330
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Convenient but has it flaws I enjoy the convenience and ease of using turbo tax for my taxes. I have used turbo tax for a few years in a row and this is the second year in a row that I have had my taxes rejected due to a form that never came up to fill out. I then went to refile & was taken to pages that I have already filled out, so here’s to hoping that they go through this time. I also am not pleased with the fact that they charge you in order to take money out of your own return to use the service. You already pay to file both federal and state and then are charged a third time to use your own money you are owed.
Date published: 2023-01-25
Rated 5 out of 5 by from Very efficient I love it It’s great. My first time using it and I’ll continue to us it
Date published: 2023-01-25
Rated 4 out of 5 by from TurboTax is great I had a great experience,it was user-friendly the wait to speak to someone is a little long
Date published: 2023-01-25
Rated 1 out of 5 by from It sucks They say you are only going to pay 39 but by the end of wasting all this time they charge me about 150 on fake charges that are illogical and opting out is not an option. It just sucks.
Date published: 2023-01-25
Rated 4 out of 5 by from Turbo tax It was great ,easy to do , will have my kids use it
Date published: 2023-01-25
Rated 3 out of 5 by from easy peasy first-time user, love turbo tax so easily, and the guided assistance helps
Date published: 2023-01-25
Rated 2 out of 5 by from Very hard to get to button to file In the final flow to submit returns electronically, TurboTax would not let me navigate to the button that was below the screen. The page had no scroll function. Not a browser issue.
Date published: 2023-01-25
Rated 5 out of 5 by from easy and painless Turbo tax was very helpful and painless and help step by step and as well as reviewing your information
Date published: 2023-01-25
Rated 5 out of 5 by from accessible and quick Susan was really great ! she help with finalized my tax and made feel confident filing
Date published: 2023-01-25
Rated 5 out of 5 by from Tina is a BOSS System is wonky BUT Tina made it seem simple :) :) :)
Date published: 2023-01-25
All TurboTax® Offerings Reviews - Page 5330