TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from TuboTax Business is not as mature as Personal vers After 25 years of using TurboTax Personal products, TT Business is underwhelming. There are a lot more unexplained, empty fields that show up on Error Check without any simple explanation to understand what to do. At the end of eFile for Federal, all of the Continue boxes lead to closing TT. What about my state filings? There was nothing that led me to the Print and Mail steps, so I now must manually go back in and figure it out. Clearly not the same thought in Business as there has been in Personal.
Date published: 2022-03-16
Rated 5 out of 5 by from Great Some of the details for child care tax needs to be more more intuitive. Like not your turn to claim is more viewable.
Date published: 2022-03-16
Rated 5 out of 5 by from Great service great working on taxes from home without driving back and forth to tax preparation offices
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax Very intuitive and easy to use. And free. Also online and mobile.
Date published: 2022-03-16
Rated 5 out of 5 by from /fine, as always excellent, as usual, and I don't feel like adding more characters.
Date published: 2022-03-16
Rated 1 out of 5 by from lousy - $25 for state payment cant see at end State payment is $25 this year. Tried to do that and could not see the Continue button.. no way to size it differently. Locked up program. Tried 3 times. No way to even ask community. Took an hour. Finally - sending state forms in via snail mail. Horrible letdown.
Date published: 2022-03-16
Rated 1 out of 5 by from Buyer Beware-Bait & Switch! I purchased a 3-year Deluxe Subscription last year for nearly $200. I filed my taxes & my brother' this year expecting only to pay for my brother's State Return. Normally the Deluxe comes with 1 state return, & up to 5 total Federal Returns included in the deal. This year I was Charged $70 for my state return, & an additional $108 for my Brothers Return. THATS OVER $!00 MORE THAN I WOULD REASONABLY EXPECT TO PAY per terms of agreement!
Date published: 2022-03-16
Rated 5 out of 5 by from Easy to use Turbo Tax Turbo Tax walks you thru all the way and makes it easy to do you tax returns
Date published: 2022-03-16
Rated 5 out of 5 by from Just follow the directions Turbotax systematically leads me through every step of the way and saves a lot of head scratching.
Date published: 2022-03-16
Rated 5 out of 5 by from Filing Taxes Couldn't Be Easier TurboTax takes one of the most odious, convoluted and mundane tasks ever thrust on to an individual and boils it down to the most rudimentary level. I'm fairly certain that a 6 year old would be able to file taxes using TurboTax.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4724
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TuboTax Business is not as mature as Personal vers After 25 years of using TurboTax Personal products, TT Business is underwhelming. There are a lot more unexplained, empty fields that show up on Error Check without any simple explanation to understand what to do. At the end of eFile for Federal, all of the Continue boxes lead to closing TT. What about my state filings? There was nothing that led me to the Print and Mail steps, so I now must manually go back in and figure it out. Clearly not the same thought in Business as there has been in Personal.
Date published: 2022-03-16
Rated 5 out of 5 by from Great Some of the details for child care tax needs to be more more intuitive. Like not your turn to claim is more viewable.
Date published: 2022-03-16
Rated 5 out of 5 by from Great service great working on taxes from home without driving back and forth to tax preparation offices
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax Very intuitive and easy to use. And free. Also online and mobile.
Date published: 2022-03-16
Rated 5 out of 5 by from /fine, as always excellent, as usual, and I don't feel like adding more characters.
Date published: 2022-03-16
Rated 1 out of 5 by from lousy - $25 for state payment cant see at end State payment is $25 this year. Tried to do that and could not see the Continue button.. no way to size it differently. Locked up program. Tried 3 times. No way to even ask community. Took an hour. Finally - sending state forms in via snail mail. Horrible letdown.
Date published: 2022-03-16
Rated 1 out of 5 by from Buyer Beware-Bait & Switch! I purchased a 3-year Deluxe Subscription last year for nearly $200. I filed my taxes & my brother' this year expecting only to pay for my brother's State Return. Normally the Deluxe comes with 1 state return, & up to 5 total Federal Returns included in the deal. This year I was Charged $70 for my state return, & an additional $108 for my Brothers Return. THATS OVER $!00 MORE THAN I WOULD REASONABLY EXPECT TO PAY per terms of agreement!
Date published: 2022-03-16
Rated 5 out of 5 by from Easy to use Turbo Tax Turbo Tax walks you thru all the way and makes it easy to do you tax returns
Date published: 2022-03-16
Rated 5 out of 5 by from Just follow the directions Turbotax systematically leads me through every step of the way and saves a lot of head scratching.
Date published: 2022-03-16
Rated 5 out of 5 by from Filing Taxes Couldn't Be Easier TurboTax takes one of the most odious, convoluted and mundane tasks ever thrust on to an individual and boils it down to the most rudimentary level. I'm fairly certain that a 6 year old would be able to file taxes using TurboTax.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 4724