TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 2 out of 5 by from TurboTax is adequate, not good with Crypto TurboTax really doesn't know how to handle crypto. I engaged with a "tax professional" who couldn't tell me how to handle cross account transfers. I asked for someone else who knew and I was told they had no one who could help me. For using the premium tier, I'm very dissatisfied with their "tax professionals". I ultimately had to guess at what I should do, which likely left $1500 in crypto losses on the table and will likely open me up for a potential audit.
Date published: 2022-03-22
Rated 5 out of 5 by from Great It was great helped out alott thank y’all for helped satisfy customer
Date published: 2022-03-22
Rated 1 out of 5 by from Home Sale Exclusion Amount Not Visible / Correct I should be able to see the calculation inputs for capital gains being returned on sale of home but cannot see the inputs. I have asked my preparer and received minimal information. I do not believe the capital gains amount shown is correct, but it's too late for me to find a local preparer, and I don't have access to see the prepared tax forms until I provide payment information. I will never use Turbotax for complex situations again.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax makes it simple to file taxes Turbo Tax's simple questions makes you confident that all income and deductions are covered.
Date published: 2022-03-22
Rated 5 out of 5 by from Dummy Proof! I had a great experience with the help of tax expert, Shayla! Thank you for all of your help!
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax does it right All my questions were answered. Had no worry with filing my taxes
Date published: 2022-03-22
Rated 2 out of 5 by from help is not very good. where is the customer servi could not e-file rejected supposedly due to ein or name! both are exactly the same and carried forward by turbo tax for the past 5 years for a federal 1041 trust filing. the advice was to call the IRS help line which cut me off once after a long wait on hold and later said full for today call another day and this was in the am. so i will print and mail the returns.
Date published: 2022-03-22
Rated 3 out of 5 by from 2021 Tax Return Everything was great, until I went to file my Virginia State Taxes and found out there was a $250.00 E-Filing Fee and a $40 preparation fee. In years past, I have used Turbo Tax about 10 times. I paid between $20-$40 to file. Why is the fee associated so high? I will use an alternative way to file next year if the fees are the same.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax Is Easy Easy to use with good tax tips. Would highly rexconmmend using it.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax is a great way to do taxes. Overall, using Turbo Tax is easy. I like the fact that you can switch back and forth to choose what you work on as well as doing step by step if you prefer.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 4276
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax is adequate, not good with Crypto TurboTax really doesn't know how to handle crypto. I engaged with a "tax professional" who couldn't tell me how to handle cross account transfers. I asked for someone else who knew and I was told they had no one who could help me. For using the premium tier, I'm very dissatisfied with their "tax professionals". I ultimately had to guess at what I should do, which likely left $1500 in crypto losses on the table and will likely open me up for a potential audit.
Date published: 2022-03-22
Rated 5 out of 5 by from Great It was great helped out alott thank y’all for helped satisfy customer
Date published: 2022-03-22
Rated 1 out of 5 by from Home Sale Exclusion Amount Not Visible / Correct I should be able to see the calculation inputs for capital gains being returned on sale of home but cannot see the inputs. I have asked my preparer and received minimal information. I do not believe the capital gains amount shown is correct, but it's too late for me to find a local preparer, and I don't have access to see the prepared tax forms until I provide payment information. I will never use Turbotax for complex situations again.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax makes it simple to file taxes Turbo Tax's simple questions makes you confident that all income and deductions are covered.
Date published: 2022-03-22
Rated 5 out of 5 by from Dummy Proof! I had a great experience with the help of tax expert, Shayla! Thank you for all of your help!
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax does it right All my questions were answered. Had no worry with filing my taxes
Date published: 2022-03-22
Rated 2 out of 5 by from help is not very good. where is the customer servi could not e-file rejected supposedly due to ein or name! both are exactly the same and carried forward by turbo tax for the past 5 years for a federal 1041 trust filing. the advice was to call the IRS help line which cut me off once after a long wait on hold and later said full for today call another day and this was in the am. so i will print and mail the returns.
Date published: 2022-03-22
Rated 3 out of 5 by from 2021 Tax Return Everything was great, until I went to file my Virginia State Taxes and found out there was a $250.00 E-Filing Fee and a $40 preparation fee. In years past, I have used Turbo Tax about 10 times. I paid between $20-$40 to file. Why is the fee associated so high? I will use an alternative way to file next year if the fees are the same.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax Is Easy Easy to use with good tax tips. Would highly rexconmmend using it.
Date published: 2022-03-22
Rated 5 out of 5 by from Turbo Tax is a great way to do taxes. Overall, using Turbo Tax is easy. I like the fact that you can switch back and forth to choose what you work on as well as doing step by step if you prefer.
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 4276