TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from TurboTax is terrible for QuickBooks Online users This is the third year in a row that you have limped along with this product instead of updating it to make it directly compatible with QuickBooks Online (QBO). Every year importing QBO data into TurboTax has been terrible. You rely on old technology (ActiveX) to link the software, requiring QBO users to transfer data to QB Desktop (QBD) first before transferring to TurboTax, but the process is convoluted and extremely error prone. This year, I tried it on two different computers, one with Win10 and one with Win11 and couldn't get the process to work at all, so I had to enter everything into TurboTax manually. I also find it hard to believe that the transfer process was QA'd for Win11 because ActiveX isn't supported on Win11 (which I found out after banging my head against the wall for hours). Your support teams have no idea how to support with these issues and I wasted a couple of hours with them, in addition to wasting about 6 hours trying to fight your transfer process (installing and reinstalling QBD trial versions, the migration tool, etc), plus the extra time I wasted after I finally gave up and did it all manually. Fix this for next year. By the way, MSFT is no longer supporting IE11 and any ActiveX after Jun 2022.
Date published: 2022-03-27
Rated 4 out of 5 by from Turbo Tax Always easy to use! Hidden fees - didn't realize the state income filing fee was not included in the initial price.
Date published: 2022-03-27
Rated 5 out of 5 by from Great service Turbo tax handled it greatly and communicated well with me.
Date published: 2022-03-27
Rated 5 out of 5 by from AWESOME EASY AS POSSIBLE .............................................................
Date published: 2022-03-27
Rated 4 out of 5 by from Great experience I had a great experience Pamela was patient with me especially when answering messages she send days before and very clear on what is needed and helpful
Date published: 2022-03-27
Rated 3 out of 5 by from Please fix 1098-T glitch TT said higher education credit is not applicable. However, by following Q&A in TT community, after deleting/doing it all again it corrected the issue by itself. There are many others who have been having the same issue for a while. Please fix the issue.
Date published: 2022-03-27
Rated 5 out of 5 by from Outstanding!!! Taxes terrify me and Turbo Tax gives me confidence and piece of mind when preparing and filing taxes.
Date published: 2022-03-27
Rated 5 out of 5 by from TUBO TAX IS THE BEST It is so easy to use and it keeps me from making any bad entries.
Date published: 2022-03-27
Rated 4 out of 5 by from TurboTax is great, except I have had two years of great experience paying extra for TurboTax Live. My tax situation became more complicated due to investments, and working with an accountant online is easy using the TurboTax platform. BUT-- TurboTax needs to at least ask if you want to keep your accountant from the previous year. Hopefully I can keep Lou to help me next year.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo tax is a life saver I used the software to do my taxes and the process was very easy.. All I had to do was answer a few questions and the rest was history... It did everything for me..
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3930
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax is terrible for QuickBooks Online users This is the third year in a row that you have limped along with this product instead of updating it to make it directly compatible with QuickBooks Online (QBO). Every year importing QBO data into TurboTax has been terrible. You rely on old technology (ActiveX) to link the software, requiring QBO users to transfer data to QB Desktop (QBD) first before transferring to TurboTax, but the process is convoluted and extremely error prone. This year, I tried it on two different computers, one with Win10 and one with Win11 and couldn't get the process to work at all, so I had to enter everything into TurboTax manually. I also find it hard to believe that the transfer process was QA'd for Win11 because ActiveX isn't supported on Win11 (which I found out after banging my head against the wall for hours). Your support teams have no idea how to support with these issues and I wasted a couple of hours with them, in addition to wasting about 6 hours trying to fight your transfer process (installing and reinstalling QBD trial versions, the migration tool, etc), plus the extra time I wasted after I finally gave up and did it all manually. Fix this for next year. By the way, MSFT is no longer supporting IE11 and any ActiveX after Jun 2022.
Date published: 2022-03-27
Rated 4 out of 5 by from Turbo Tax Always easy to use! Hidden fees - didn't realize the state income filing fee was not included in the initial price.
Date published: 2022-03-27
Rated 5 out of 5 by from Great service Turbo tax handled it greatly and communicated well with me.
Date published: 2022-03-27
Rated 5 out of 5 by from AWESOME EASY AS POSSIBLE .............................................................
Date published: 2022-03-27
Rated 4 out of 5 by from Great experience I had a great experience Pamela was patient with me especially when answering messages she send days before and very clear on what is needed and helpful
Date published: 2022-03-27
Rated 3 out of 5 by from Please fix 1098-T glitch TT said higher education credit is not applicable. However, by following Q&A in TT community, after deleting/doing it all again it corrected the issue by itself. There are many others who have been having the same issue for a while. Please fix the issue.
Date published: 2022-03-27
Rated 5 out of 5 by from Outstanding!!! Taxes terrify me and Turbo Tax gives me confidence and piece of mind when preparing and filing taxes.
Date published: 2022-03-27
Rated 5 out of 5 by from TUBO TAX IS THE BEST It is so easy to use and it keeps me from making any bad entries.
Date published: 2022-03-27
Rated 4 out of 5 by from TurboTax is great, except I have had two years of great experience paying extra for TurboTax Live. My tax situation became more complicated due to investments, and working with an accountant online is easy using the TurboTax platform. BUT-- TurboTax needs to at least ask if you want to keep your accountant from the previous year. Hopefully I can keep Lou to help me next year.
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo tax is a life saver I used the software to do my taxes and the process was very easy.. All I had to do was answer a few questions and the rest was history... It did everything for me..
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 3930