TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Pretty good service! I love the ease of being able to put everything in electronically and not having to resubmit my kids social security cards every single year. The low cost of the max protection is great. Only complaint is that when you navigate away from the site to check something it'll sometimes bring you back a couple of pages, however the information is still there. Also on the chat if you miss their message by a minute they kick you out and have to start the chat over. But other than that it's always been a great experience, including receiving our stimulus checks!
Date published: 2021-02-16
Rated 5 out of 5 by from awesome fast, and easy to use each year. Help is available if and when needed.
Date published: 2021-02-16
Rated 3 out of 5 by from Its ok didn't like that I filed for free and ended up having to pay anyway. Thanks for that.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is Great! I've used Turbo Tax every year for the past 12 years or so. Always very easy to use and very accurate. They always get me the biggest refund I am entitled to.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo tax does the job Very easy and I have confidence in turbo tax have been a customer for years
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is Time Saving Just have to follow directions, and they do the rest. It's easy!
Date published: 2021-02-16
Rated 1 out of 5 by from Hidden Fees Very hard to navigate site as well the cost is unclear and multiple times i was asked to upgrade. I was not impressed with the forty dollar fee to pay out of federal refund in which I am sure it was clearly stated in the hardly readable light gray font.
Date published: 2021-02-16
Rated 4 out of 5 by from Simple Step by step instructions. They guide you every step of the way.
Date published: 2021-02-16
Rated 4 out of 5 by from Easy to Navigate & Responsive TurboTax was a very user-friendly system that made it easy to use and navigate. It was very thorough in answering the majority of the questions that I had. For the questions that it didn't have an answer for, there were real people not far away.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is so easy to file taxes with! I always feel very confident when doing our taxes by Turbo Tax. This is my 8th year to file with Turbo Tax and never had any problems.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 3753
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Pretty good service! I love the ease of being able to put everything in electronically and not having to resubmit my kids social security cards every single year. The low cost of the max protection is great. Only complaint is that when you navigate away from the site to check something it'll sometimes bring you back a couple of pages, however the information is still there. Also on the chat if you miss their message by a minute they kick you out and have to start the chat over. But other than that it's always been a great experience, including receiving our stimulus checks!
Date published: 2021-02-16
Rated 5 out of 5 by from awesome fast, and easy to use each year. Help is available if and when needed.
Date published: 2021-02-16
Rated 3 out of 5 by from Its ok didn't like that I filed for free and ended up having to pay anyway. Thanks for that.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is Great! I've used Turbo Tax every year for the past 12 years or so. Always very easy to use and very accurate. They always get me the biggest refund I am entitled to.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo tax does the job Very easy and I have confidence in turbo tax have been a customer for years
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is Time Saving Just have to follow directions, and they do the rest. It's easy!
Date published: 2021-02-16
Rated 1 out of 5 by from Hidden Fees Very hard to navigate site as well the cost is unclear and multiple times i was asked to upgrade. I was not impressed with the forty dollar fee to pay out of federal refund in which I am sure it was clearly stated in the hardly readable light gray font.
Date published: 2021-02-16
Rated 4 out of 5 by from Simple Step by step instructions. They guide you every step of the way.
Date published: 2021-02-16
Rated 4 out of 5 by from Easy to Navigate & Responsive TurboTax was a very user-friendly system that made it easy to use and navigate. It was very thorough in answering the majority of the questions that I had. For the questions that it didn't have an answer for, there were real people not far away.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is so easy to file taxes with! I always feel very confident when doing our taxes by Turbo Tax. This is my 8th year to file with Turbo Tax and never had any problems.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 3753