TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Love TurboTax. Very helpful and easy Always can check info and switch back and forth. Helpful hints are definitely needed!
Date published: 2023-01-19
Rated 4 out of 5 by from Excellent I don't want to do this now it's over I was having a good day till I agreed to this
Date published: 2023-01-19
Rated 5 out of 5 by from love turbo turbo tax is the best and safest way to turbo tax is the best love them and the safest way to go.....
Date published: 2023-01-19
Rated 3 out of 5 by from Was an awesome service I have used TurboTax for about 9 yrs now. And this is the FIRST year that I have a negative comment to say. Covid messed up a lot of things but I was not expecting TurboTax to be 1. I've contacted support 3 times because online refuses to move me from a Deluxe (unemployment 2021) to a Free (which according to all of the bullets AND reps I qualify for) but yet before I could do ANYTHING I had to pay $88!! Oh and IF I paid with my Federal taxes it went to $127!!! Next yr I will just do a paper copy and submit it. The reps advised me "maybe it will automatically change" or "it will refund you once it notices that its a Simple Tax Return" so even the reps had no idea what was going on or what to do. 1 lady even advised me through her supervisor (!) to delete my entire tax return I started this yr and start over. Then a gentleman said that since I had a 1099G last year and TurboTax is rolling everything over EVEN THOU I HAD CHANGES! Give me a break, an accountant is cheaper than this.
Date published: 2023-01-19
Rated 5 out of 5 by from Thanks for the assistance! Great service. This was an easy was to file. Needs a better explanation of the way social security benefits are taxed.
Date published: 2023-01-19
Rated 4 out of 5 by from Turbo tax isn’t free anymore. It was fine till they charged me 78$ instead of 39$ the new IRS agents better not come after me.
Date published: 2023-01-19
Rated 5 out of 5 by from Turbo Tax is the Best I have been doing my taxes with Turbo Tax for about 9 years now and their site makes doing your taxes so easy.
Date published: 2023-01-19
Rated 5 out of 5 by from fast and easy VERY EASY TO USE and fast plan on using it again next year
Date published: 2023-01-19
Rated 5 out of 5 by from Turbo Tax is amazing !!! I have been using turbo tax for years ! I’ve never had any issues. This year my taxes were a bit more complicated due to my LLC. To protect myself I chose a package where they provide audit protection just incase. However with the steps they provide throughout the process I think I did just fine. You can’t go wrong!
Date published: 2023-01-19
Rated 5 out of 5 by from TurboTax was easy Very easy to file on app and fast as well. Will definitely be using TurboTax next tax season.
Date published: 2023-01-19
All TurboTax® Offerings Reviews - Page 3471
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TurboTax. Very helpful and easy Always can check info and switch back and forth. Helpful hints are definitely needed!
Date published: 2023-01-19
Rated 4 out of 5 by from Excellent I don't want to do this now it's over I was having a good day till I agreed to this
Date published: 2023-01-19
Rated 5 out of 5 by from love turbo turbo tax is the best and safest way to turbo tax is the best love them and the safest way to go.....
Date published: 2023-01-19
Rated 3 out of 5 by from Was an awesome service I have used TurboTax for about 9 yrs now. And this is the FIRST year that I have a negative comment to say. Covid messed up a lot of things but I was not expecting TurboTax to be 1. I've contacted support 3 times because online refuses to move me from a Deluxe (unemployment 2021) to a Free (which according to all of the bullets AND reps I qualify for) but yet before I could do ANYTHING I had to pay $88!! Oh and IF I paid with my Federal taxes it went to $127!!! Next yr I will just do a paper copy and submit it. The reps advised me "maybe it will automatically change" or "it will refund you once it notices that its a Simple Tax Return" so even the reps had no idea what was going on or what to do. 1 lady even advised me through her supervisor (!) to delete my entire tax return I started this yr and start over. Then a gentleman said that since I had a 1099G last year and TurboTax is rolling everything over EVEN THOU I HAD CHANGES! Give me a break, an accountant is cheaper than this.
Date published: 2023-01-19
Rated 5 out of 5 by from Thanks for the assistance! Great service. This was an easy was to file. Needs a better explanation of the way social security benefits are taxed.
Date published: 2023-01-19
Rated 4 out of 5 by from Turbo tax isn’t free anymore. It was fine till they charged me 78$ instead of 39$ the new IRS agents better not come after me.
Date published: 2023-01-19
Rated 5 out of 5 by from Turbo Tax is the Best I have been doing my taxes with Turbo Tax for about 9 years now and their site makes doing your taxes so easy.
Date published: 2023-01-19
Rated 5 out of 5 by from fast and easy VERY EASY TO USE and fast plan on using it again next year
Date published: 2023-01-19
Rated 5 out of 5 by from Turbo Tax is amazing !!! I have been using turbo tax for years ! I’ve never had any issues. This year my taxes were a bit more complicated due to my LLC. To protect myself I chose a package where they provide audit protection just incase. However with the steps they provide throughout the process I think I did just fine. You can’t go wrong!
Date published: 2023-01-19
Rated 5 out of 5 by from TurboTax was easy Very easy to file on app and fast as well. Will definitely be using TurboTax next tax season.
Date published: 2023-01-19
All TurboTax® Offerings Reviews - Page 3471