TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Does the job, but very buggy The tax guidance itself is pretty good, especially the in-help guidance and line-by-line deductions. However, the software is very buggy (ran into payment errors, software crashing without saving, took a few attempts to import the in-progress online returns properly). Additionally, we ran into issues downloading this onto a second computer. This overall made the experience very frustrating. The online TT is honestly much more user-friendly and adequate for most people. I will probably revert to using the online version next year.
Date published: 2023-04-13
Rated 5 out of 5 by from Used it for years! It's awesome and much cheaper than the alternative.
Date published: 2023-04-13
Rated 5 out of 5 by from Could not be any more easier! Loved the format and the questions! Very straight to the point
Date published: 2023-04-13
Rated 5 out of 5 by from Helpful I do not understand taxes. Turbo tax explained everything thoroughly. I recommend for all to use.
Date published: 2023-04-13
Rated 2 out of 5 by from Everything fine...until the end. The taxes were fine. At the end when I tried to file, I jumped through all the ridiculous hoops...the account numbers, the dates, the drivers license, everything...and the software has a glitch and keeps saying it has an update so it can't file. There is no update. I tried several times, looking at the update tab, and it says everything is updated...but after all this, paying $110 to file, I can't file. So frustrating
Date published: 2023-04-13
Rated 1 out of 5 by from Expensive A lot of fees and Expensive, especially for the obligatory premium option.
Date published: 2023-04-13
Rated 2 out of 5 by from Misleading pricing Pricing is misleading. Product works, but is designed to upsell.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and Friendly UI Smooth platform, and having it be free helps people out a lot.
Date published: 2023-04-13
Rated 5 out of 5 by from As Simple as it Could Be Taxes are always difficult - but Turbotax made it the simplest it could have been
Date published: 2023-04-13
Rated 5 out of 5 by from turbo is always awesome quick & easy. love that it pulls from the year before
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3379
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Does the job, but very buggy The tax guidance itself is pretty good, especially the in-help guidance and line-by-line deductions. However, the software is very buggy (ran into payment errors, software crashing without saving, took a few attempts to import the in-progress online returns properly). Additionally, we ran into issues downloading this onto a second computer. This overall made the experience very frustrating. The online TT is honestly much more user-friendly and adequate for most people. I will probably revert to using the online version next year.
Date published: 2023-04-13
Rated 5 out of 5 by from Used it for years! It's awesome and much cheaper than the alternative.
Date published: 2023-04-13
Rated 5 out of 5 by from Could not be any more easier! Loved the format and the questions! Very straight to the point
Date published: 2023-04-13
Rated 5 out of 5 by from Helpful I do not understand taxes. Turbo tax explained everything thoroughly. I recommend for all to use.
Date published: 2023-04-13
Rated 2 out of 5 by from Everything fine...until the end. The taxes were fine. At the end when I tried to file, I jumped through all the ridiculous hoops...the account numbers, the dates, the drivers license, everything...and the software has a glitch and keeps saying it has an update so it can't file. There is no update. I tried several times, looking at the update tab, and it says everything is updated...but after all this, paying $110 to file, I can't file. So frustrating
Date published: 2023-04-13
Rated 1 out of 5 by from Expensive A lot of fees and Expensive, especially for the obligatory premium option.
Date published: 2023-04-13
Rated 2 out of 5 by from Misleading pricing Pricing is misleading. Product works, but is designed to upsell.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and Friendly UI Smooth platform, and having it be free helps people out a lot.
Date published: 2023-04-13
Rated 5 out of 5 by from As Simple as it Could Be Taxes are always difficult - but Turbotax made it the simplest it could have been
Date published: 2023-04-13
Rated 5 out of 5 by from turbo is always awesome quick & easy. love that it pulls from the year before
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3379