TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Like it Was easy to fill out, there was too many issues with it being rejected and hope that is fixed
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is the best All the customer service agents are fantastic and very helpful
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is qwesome Turbo Tax is friendly user. I love the program. I didn't have any issues. I appreciate the payment plan for federal money that is due.
Date published: 2021-02-21
Rated 1 out of 5 by from over priced i have been doing my own taxes for over 12 years with tax act. but tried you this year. did my sons taxes with you, no problem, but mine you charged me $260
Date published: 2021-02-21
Rated 5 out of 5 by from thank you lashon I was having problem with the NEC and i called in and the lady that help me walked me through all of what i needed to do. thank you
Date published: 2021-02-21
Rated 5 out of 5 by from Veronica was fantastic! I'm not use to doing my taxes, but with Veronica, she made it like we were on like auto pilot laid back.
Date published: 2021-02-21
Rated 5 out of 5 by from Very easy to use It was very easy to use. Thanks. For making it easy to use. No thanks for making me write all these words to leave you a nice review that I am now rethinking.
Date published: 2021-02-21
Rated 2 out of 5 by from Wasted my time, again. Got to the end where the return is reviewed and could not get past an unintelligible error reported by the review. Kept telling me to enter my charitable contribution, which I had already done. However, I entered it again from the deductions page. My entry was rejected because it was not in the range 1-300. I had no idea what to do them, so had to call tech support and wait in line 25 minutes. Note to TurboTax, never leave a customer stuck not knowing what to do. Give them a hint. Apparently, tax software requires rocket scientists and TurboTax has none. I'm greatly dissatisfied!
Date published: 2021-02-21
Rated 2 out of 5 by from Always trying to trick you into uncharges I've used this for years and every year it gets a little closer to me switching.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax is great It was quick and easy. I will definitely be using turbotax next year just like I did every other year.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1490
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Like it Was easy to fill out, there was too many issues with it being rejected and hope that is fixed
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is the best All the customer service agents are fantastic and very helpful
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is qwesome Turbo Tax is friendly user. I love the program. I didn't have any issues. I appreciate the payment plan for federal money that is due.
Date published: 2021-02-21
Rated 1 out of 5 by from over priced i have been doing my own taxes for over 12 years with tax act. but tried you this year. did my sons taxes with you, no problem, but mine you charged me $260
Date published: 2021-02-21
Rated 5 out of 5 by from thank you lashon I was having problem with the NEC and i called in and the lady that help me walked me through all of what i needed to do. thank you
Date published: 2021-02-21
Rated 5 out of 5 by from Veronica was fantastic! I'm not use to doing my taxes, but with Veronica, she made it like we were on like auto pilot laid back.
Date published: 2021-02-21
Rated 5 out of 5 by from Very easy to use It was very easy to use. Thanks. For making it easy to use. No thanks for making me write all these words to leave you a nice review that I am now rethinking.
Date published: 2021-02-21
Rated 2 out of 5 by from Wasted my time, again. Got to the end where the return is reviewed and could not get past an unintelligible error reported by the review. Kept telling me to enter my charitable contribution, which I had already done. However, I entered it again from the deductions page. My entry was rejected because it was not in the range 1-300. I had no idea what to do them, so had to call tech support and wait in line 25 minutes. Note to TurboTax, never leave a customer stuck not knowing what to do. Give them a hint. Apparently, tax software requires rocket scientists and TurboTax has none. I'm greatly dissatisfied!
Date published: 2021-02-21
Rated 2 out of 5 by from Always trying to trick you into uncharges I've used this for years and every year it gets a little closer to me switching.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax is great It was quick and easy. I will definitely be using turbotax next year just like I did every other year.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1490