TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from It was ok Last year I didn't pay this much to file my taxes. I guess next year I'll let a professional handle it. From what was suppose to be free to $120 when I was forced to use the deluxe option, I'm not all that impressed this year
Date published: 2021-02-27
Rated 4 out of 5 by from TurboTax does a great job Offers many options for help with your tax return. Even with the free version they do a lot to make taxes intuitive and streamlined.
Date published: 2021-02-27
Rated 5 out of 5 by from TURBOTAX IS THE BEST MY EXPERIENCE WITH TURBOTAX WAS THAT IT WAS EASY TO FILE UNLIKE WHAT PEOPLE TOLD ME, WHICH WAS THAT IT WAS HARD TO FILE TAXES THROUGH TURBOTAX
Date published: 2021-02-27
Rated 1 out of 5 by from Waited to the end to tell me I had to pay Two big things! First is TurboTax is no longer free. Second is I had to put my start and end date for every job I do not know this so it was a long long long process. I am never using this again. Goodbye turbo tax.
Date published: 2021-02-27
Rated 5 out of 5 by from FAST, EASY, PAINLESS They were helpful, understanding, and knew what they were doing!
Date published: 2021-02-27
Rated 1 out of 5 by from overcharged 700 return and I'm being charged $120nwgen I purchased no edition fees or packages
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome Fast and easy to use, the second time around. Was VERY confusing my first time around.
Date published: 2021-02-27
Rated 5 out of 5 by from she was helpful Very helpful, just feels that there are so many try to buy in moments. I get why. it is just too much.
Date published: 2021-02-27
Rated 1 out of 5 by from TurboTax seemed very buggy...disappointed I am very disappointed this year with TurboTax compared to previous years. I had to go over things many times because TurboTax seemed to be filled with bugs. It didn't walk me through things I did the previous year and kept things that I don't have this year. I did a back door Roth and it never asked me to enter my non-deductible contributions to 'zero' out the tax liability. In the review it asked to fill out the same 1099-DIV 2 extra times and then one of the names was wrong when I went and checked. The 1098-T and college expenses was not intuitive that it mattered what order you entered the info...so I was incorrectly taxed on 529 expenses until I blanked them out and entered in a different order. I want better next year.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax for the win Quick and Easy to use. I was able to get questions answered quickly by accessing the search tab or clicking on the "what is this" button.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1314
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from It was ok Last year I didn't pay this much to file my taxes. I guess next year I'll let a professional handle it. From what was suppose to be free to $120 when I was forced to use the deluxe option, I'm not all that impressed this year
Date published: 2021-02-27
Rated 4 out of 5 by from TurboTax does a great job Offers many options for help with your tax return. Even with the free version they do a lot to make taxes intuitive and streamlined.
Date published: 2021-02-27
Rated 5 out of 5 by from TURBOTAX IS THE BEST MY EXPERIENCE WITH TURBOTAX WAS THAT IT WAS EASY TO FILE UNLIKE WHAT PEOPLE TOLD ME, WHICH WAS THAT IT WAS HARD TO FILE TAXES THROUGH TURBOTAX
Date published: 2021-02-27
Rated 1 out of 5 by from Waited to the end to tell me I had to pay Two big things! First is TurboTax is no longer free. Second is I had to put my start and end date for every job I do not know this so it was a long long long process. I am never using this again. Goodbye turbo tax.
Date published: 2021-02-27
Rated 5 out of 5 by from FAST, EASY, PAINLESS They were helpful, understanding, and knew what they were doing!
Date published: 2021-02-27
Rated 1 out of 5 by from overcharged 700 return and I'm being charged $120nwgen I purchased no edition fees or packages
Date published: 2021-02-27
Rated 5 out of 5 by from Awesome Fast and easy to use, the second time around. Was VERY confusing my first time around.
Date published: 2021-02-27
Rated 5 out of 5 by from she was helpful Very helpful, just feels that there are so many try to buy in moments. I get why. it is just too much.
Date published: 2021-02-27
Rated 1 out of 5 by from TurboTax seemed very buggy...disappointed I am very disappointed this year with TurboTax compared to previous years. I had to go over things many times because TurboTax seemed to be filled with bugs. It didn't walk me through things I did the previous year and kept things that I don't have this year. I did a back door Roth and it never asked me to enter my non-deductible contributions to 'zero' out the tax liability. In the review it asked to fill out the same 1099-DIV 2 extra times and then one of the names was wrong when I went and checked. The 1098-T and college expenses was not intuitive that it mattered what order you entered the info...so I was incorrectly taxed on 529 expenses until I blanked them out and entered in a different order. I want better next year.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax for the win Quick and Easy to use. I was able to get questions answered quickly by accessing the search tab or clicking on the "what is this" button.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1314