TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Always the easy way to get it right the first time Happy with the results every year. Have a problem just ask, they have all the answers and stand behind you. I never worry about it.
Date published: 2021-03-01
Rated 3 out of 5 by from Return self filer It is much easier than I expected. My 1st time, I had an audit and since then it scare me away from doing it myself. Hopefully, this time around I get a better luck.
Date published: 2021-03-01
Rated 5 out of 5 by from Very easy step by step Step by Step. Very easy to complete with max return
Date published: 2021-03-01
Rated 5 out of 5 by from Was great to use Super easy and very user friendly. Will use turbotax again
Date published: 2021-03-01
Rated 4 out of 5 by from Mostly good, but for Self-employed Schedule 3 Work Went round-and-round on schedule 3 worksheet. TT sent me to IRS instructions whish were of no help. Finally guessed at a solution which eliminated the TT error message.
Date published: 2021-03-01
Rated 5 out of 5 by from Been using for years Ran into a little glitch this year. (my own fault). Customer service after a bit of time was able to resolve my issue. Thank you
Date published: 2021-03-01
Rated 2 out of 5 by from Not as great as in the past We've been using turbo tax for years, but this year had significantly more glitches and technical difficulties than in the past, which resulted in us missing a deadline for a promotional price.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is as easy as ever not sure why it says the charge to e file the state tax is $20 but then when you get ready to file the price is $25. Not a big deal just annoying
Date published: 2021-03-01
Rated 5 out of 5 by from turbo tax #1 Easy to navigate, great service from live chat, great info on electric fiing
Date published: 2021-03-01
Rated 4 out of 5 by from I always use TurboTax. It's so easy. TurboTax is really easy to use and this is the second year I have chosen to get the protection Max product. I like the reassurance it provides. I do have to say that the agent I asked a question was not the best communicator and I wondered if it was a robot. But I think they were terse.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1299
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Always the easy way to get it right the first time Happy with the results every year. Have a problem just ask, they have all the answers and stand behind you. I never worry about it.
Date published: 2021-03-01
Rated 3 out of 5 by from Return self filer It is much easier than I expected. My 1st time, I had an audit and since then it scare me away from doing it myself. Hopefully, this time around I get a better luck.
Date published: 2021-03-01
Rated 5 out of 5 by from Very easy step by step Step by Step. Very easy to complete with max return
Date published: 2021-03-01
Rated 5 out of 5 by from Was great to use Super easy and very user friendly. Will use turbotax again
Date published: 2021-03-01
Rated 4 out of 5 by from Mostly good, but for Self-employed Schedule 3 Work Went round-and-round on schedule 3 worksheet. TT sent me to IRS instructions whish were of no help. Finally guessed at a solution which eliminated the TT error message.
Date published: 2021-03-01
Rated 5 out of 5 by from Been using for years Ran into a little glitch this year. (my own fault). Customer service after a bit of time was able to resolve my issue. Thank you
Date published: 2021-03-01
Rated 2 out of 5 by from Not as great as in the past We've been using turbo tax for years, but this year had significantly more glitches and technical difficulties than in the past, which resulted in us missing a deadline for a promotional price.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is as easy as ever not sure why it says the charge to e file the state tax is $20 but then when you get ready to file the price is $25. Not a big deal just annoying
Date published: 2021-03-01
Rated 5 out of 5 by from turbo tax #1 Easy to navigate, great service from live chat, great info on electric fiing
Date published: 2021-03-01
Rated 4 out of 5 by from I always use TurboTax. It's so easy. TurboTax is really easy to use and this is the second year I have chosen to get the protection Max product. I like the reassurance it provides. I do have to say that the agent I asked a question was not the best communicator and I wondered if it was a robot. But I think they were terse.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1299