TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Extra charge I wasn't happy when it said I would pay $40 for deluxe and it charged me that twice one for federal and one for state. For a total of 80 it led me to believe I would pay one charge of 40 only. But the customer service representative that helped me during these returns was very helpful and I give him 5 stars
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is #1 I was very nervous doing taxes on my own but Turbo Tax was full of explanations to satisfy all my questions and concerns.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is good. I enjoy using it. It is convenient and easy. It is easy to complete and fill out.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy Process Easy process and very user friendly. I am very satisfied with the service I have received from TurboTax.
Date published: 2021-02-27
Rated 3 out of 5 by from Improve error checking process it would be so much better to have the error checking process give alerts while you're filling out the return. Like an error flag when the wrong state is selected for the zip code entered, the Box 12 codes imported from poorly from the W2 and wont work, etc. It's a huge pain in the butt to go back and fix compared to how simple it would be to have an alert before you move on.
Date published: 2021-02-27
Rated 4 out of 5 by from Overall happy with service. Starting to become too expensive. Could have an accountant file my returns for cheaper. Charging an extra $50 to file state return is ridiculous.
Date published: 2021-02-27
Rated 3 out of 5 by from Want list upfront of when will charge for service I was excited because thought I was finally not going to pay but still had to upgrade and pay. Wish it would tell you at the beginning what you guys have to upgrade and charge for. Because I thought I didn't have to pay and I went back and cleared it and started over just to find out in the end I had to upgrade again this year and had to pay again.
Date published: 2021-02-27
Rated 5 out of 5 by from Love it! I've used TurboTax for a few years now and it's always an easy process. Their live help is the best!
Date published: 2021-02-27
Rated 5 out of 5 by from awesome easy to use and great. simple way to do your taxes and have them accurate.
Date published: 2021-02-27
Rated 5 out of 5 by from TT is 5star I had one issue at the end and was able to chat live with an expert. He resolved my problem and the entire process took less than 15 minutes.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1293
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Extra charge I wasn't happy when it said I would pay $40 for deluxe and it charged me that twice one for federal and one for state. For a total of 80 it led me to believe I would pay one charge of 40 only. But the customer service representative that helped me during these returns was very helpful and I give him 5 stars
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is #1 I was very nervous doing taxes on my own but Turbo Tax was full of explanations to satisfy all my questions and concerns.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is good. I enjoy using it. It is convenient and easy. It is easy to complete and fill out.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy Process Easy process and very user friendly. I am very satisfied with the service I have received from TurboTax.
Date published: 2021-02-27
Rated 3 out of 5 by from Improve error checking process it would be so much better to have the error checking process give alerts while you're filling out the return. Like an error flag when the wrong state is selected for the zip code entered, the Box 12 codes imported from poorly from the W2 and wont work, etc. It's a huge pain in the butt to go back and fix compared to how simple it would be to have an alert before you move on.
Date published: 2021-02-27
Rated 4 out of 5 by from Overall happy with service. Starting to become too expensive. Could have an accountant file my returns for cheaper. Charging an extra $50 to file state return is ridiculous.
Date published: 2021-02-27
Rated 3 out of 5 by from Want list upfront of when will charge for service I was excited because thought I was finally not going to pay but still had to upgrade and pay. Wish it would tell you at the beginning what you guys have to upgrade and charge for. Because I thought I didn't have to pay and I went back and cleared it and started over just to find out in the end I had to upgrade again this year and had to pay again.
Date published: 2021-02-27
Rated 5 out of 5 by from Love it! I've used TurboTax for a few years now and it's always an easy process. Their live help is the best!
Date published: 2021-02-27
Rated 5 out of 5 by from awesome easy to use and great. simple way to do your taxes and have them accurate.
Date published: 2021-02-27
Rated 5 out of 5 by from TT is 5star I had one issue at the end and was able to chat live with an expert. He resolved my problem and the entire process took less than 15 minutes.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1293