TURBOTAX CUSTOMER REVIEWS

TurboTax CD/Download Reviews

Read unbiased reviews from real TurboTax CD/Download customers and learn why
TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Too expensive I use to love Turbo Tax, but after this year, I will not be coming back. I dislike how there was no transparency in the amount I was being charged until I provided my credit card and received receipt from my bank stating my account was charged $273.00. I had 0 help from an agent, because I really did not need it so I opted out of having the max coverage and still I was charged for more than half of what I got back. I will not be coming back for the 2024 tax year.
Date published: 2023-03-20
Rated 4 out of 5 by from It's Nice Easy and bit expensive Confusing for Self Employed especially if all your income is rideshare
Date published: 2023-03-20
Rated 5 out of 5 by from Great Way to Do Taxes We are even still talking to each other! Thanks for making this possible!
Date published: 2023-03-20
Rated 4 out of 5 by from Not a happy Camper. Did not understand Turbo Tan State cover sheet. Total Tax: 11.00; Payment Due 79.00; Balance Due with Penalty/Interest 11.00. Your people, (two of them) gave different answers as to which amount should be sent in to the state. Not at all happy with Turbo Tax help.
Date published: 2023-03-20
Rated 5 out of 5 by from GREAT LOVE THE WAY IT WALKS ME THRU ALL THE STEPS OF DOING MY TAXES
Date published: 2023-03-20
Rated 3 out of 5 by from FIRST TIME USER My Tax Expert, Chester, was very helpful, patient, knowledgable and pleasant.
Date published: 2023-03-20
Rated 4 out of 5 by from Charged for products not requested. TurboTax kept adding "Max Benefits" ($69) to my shopping cart without my authorization!!! I would like to stay with TurboTax in the future but if this keeps happening I will have to switch.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo tax is awesome Awesome job with TurboTax live agents help me every step of the way
Date published: 2023-03-20
Rated 5 out of 5 by from TurboTax is easy to use and navigate! As a first-time filer, navigating my way through TurboTax was pretty easy. If I ever got confused the live chat with an expert was there to help.
Date published: 2023-03-20
Rated 4 out of 5 by from Had to correct my errors After seeing the total service charge, it seem to be expensive.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 821
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Too expensive I use to love Turbo Tax, but after this year, I will not be coming back. I dislike how there was no transparency in the amount I was being charged until I provided my credit card and received receipt from my bank stating my account was charged $273.00. I had 0 help from an agent, because I really did not need it so I opted out of having the max coverage and still I was charged for more than half of what I got back. I will not be coming back for the 2024 tax year.
Date published: 2023-03-20
Rated 4 out of 5 by from It's Nice Easy and bit expensive Confusing for Self Employed especially if all your income is rideshare
Date published: 2023-03-20
Rated 5 out of 5 by from Great Way to Do Taxes We are even still talking to each other! Thanks for making this possible!
Date published: 2023-03-20
Rated 4 out of 5 by from Not a happy Camper. Did not understand Turbo Tan State cover sheet. Total Tax: 11.00; Payment Due 79.00; Balance Due with Penalty/Interest 11.00. Your people, (two of them) gave different answers as to which amount should be sent in to the state. Not at all happy with Turbo Tax help.
Date published: 2023-03-20
Rated 5 out of 5 by from GREAT LOVE THE WAY IT WALKS ME THRU ALL THE STEPS OF DOING MY TAXES
Date published: 2023-03-20
Rated 3 out of 5 by from FIRST TIME USER My Tax Expert, Chester, was very helpful, patient, knowledgable and pleasant.
Date published: 2023-03-20
Rated 4 out of 5 by from Charged for products not requested. TurboTax kept adding "Max Benefits" ($69) to my shopping cart without my authorization!!! I would like to stay with TurboTax in the future but if this keeps happening I will have to switch.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo tax is awesome Awesome job with TurboTax live agents help me every step of the way
Date published: 2023-03-20
Rated 5 out of 5 by from TurboTax is easy to use and navigate! As a first-time filer, navigating my way through TurboTax was pretty easy. If I ever got confused the live chat with an expert was there to help.
Date published: 2023-03-20
Rated 4 out of 5 by from Had to correct my errors After seeing the total service charge, it seem to be expensive.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 821