TURBOTAX CUSTOMER REVIEWS

TurboTax CD/Download Reviews

Read unbiased reviews from real TurboTax CD/Download customers and learn why
TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Turbo tax is confusing on refiling My copy of my tax return was different from the transcript for AGI so the returns were rejected. But The IRS still recorded my pending payment made on the first submission. Turbotax insisted that I schedule a payment anyway before processing the refiling. I had to bypass it by saying I would enter a payment plan with the IRS and send a check to the MA DOR. That is not a good system. There was no contemplation of payments already made in the system when refiling
Date published: 2023-04-19
Rated 1 out of 5 by from sucks over 13 hr. in preparation, and your software couldn't tell me I was missing a IP PIN. I now have to pay penalties. Thank you
Date published: 2023-04-19
Rated 5 out of 5 by from Spotted the issues I wouldn’t have seen on my own! Spotted the issues I wouldn’t have seen on my own! I had to file for multiple states which required different pieces of info that I did not know how to find.
Date published: 2023-04-19
Rated 2 out of 5 by from Many shortcomings TurboTax was not as easy to use in 2022 as past years. If you have any special circumstances to accommodate it fell short. In my case, complete roll-over of a 401k to a qualified (non-ROTH) IRA, incorrectly giving a state tax credit, and then not being able to amend that same return (following their steps). There is no way to get technical support on the product except by their 'community'...which has a lot of fixes from previous years (not helpful). There is no way to support bug reports that I can find. Filing the federal electronically and owing tax gave option to schedule a payment (after providing my bank details). The payment was not made and now I have to send it in through the mail and my payment will be late.
Date published: 2023-04-19
Rated 4 out of 5 by from EASY! It just helps to have software than instantly checks, rechecks, figures out what filing status is best for me, reminds me what I need.... these are great features.
Date published: 2023-04-19
Rated 1 out of 5 by from bad advice The automated guide told me that I didn't need to fill out the 1095-A information and so I followed the guide and submitted my return before the deadline. My forms were rejected because of the missing information and I owed tax. I decided to pay for turbo tax based on the results showing I would get a refund. I could have e-filed for free using another service and not been late (although owing the same amount of tax I would have saved $178 for the premium turbotax service)
Date published: 2023-04-19
Rated 5 out of 5 by from Great job TurboTax is very helpful and thorough. It is less stressful and done in no time.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Awesome! Been using Turbo Tax for years and it has never let me down.
Date published: 2023-04-19
Rated 2 out of 5 by from I had the worst year filing with Turbo Tax I barely got help. The last gentleman I talked with was helpful but mostly I didn't get help but was charged allot for nothing.
Date published: 2023-04-19
Rated 5 out of 5 by from Very helpful program I like turbo tax program. It helps me doing my own tax. I like the fact that it has clear instructions on how to complete and enter the tax info. The questions are easy to understand as well.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 754
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo tax is confusing on refiling My copy of my tax return was different from the transcript for AGI so the returns were rejected. But The IRS still recorded my pending payment made on the first submission. Turbotax insisted that I schedule a payment anyway before processing the refiling. I had to bypass it by saying I would enter a payment plan with the IRS and send a check to the MA DOR. That is not a good system. There was no contemplation of payments already made in the system when refiling
Date published: 2023-04-19
Rated 1 out of 5 by from sucks over 13 hr. in preparation, and your software couldn't tell me I was missing a IP PIN. I now have to pay penalties. Thank you
Date published: 2023-04-19
Rated 5 out of 5 by from Spotted the issues I wouldn’t have seen on my own! Spotted the issues I wouldn’t have seen on my own! I had to file for multiple states which required different pieces of info that I did not know how to find.
Date published: 2023-04-19
Rated 2 out of 5 by from Many shortcomings TurboTax was not as easy to use in 2022 as past years. If you have any special circumstances to accommodate it fell short. In my case, complete roll-over of a 401k to a qualified (non-ROTH) IRA, incorrectly giving a state tax credit, and then not being able to amend that same return (following their steps). There is no way to get technical support on the product except by their 'community'...which has a lot of fixes from previous years (not helpful). There is no way to support bug reports that I can find. Filing the federal electronically and owing tax gave option to schedule a payment (after providing my bank details). The payment was not made and now I have to send it in through the mail and my payment will be late.
Date published: 2023-04-19
Rated 4 out of 5 by from EASY! It just helps to have software than instantly checks, rechecks, figures out what filing status is best for me, reminds me what I need.... these are great features.
Date published: 2023-04-19
Rated 1 out of 5 by from bad advice The automated guide told me that I didn't need to fill out the 1095-A information and so I followed the guide and submitted my return before the deadline. My forms were rejected because of the missing information and I owed tax. I decided to pay for turbo tax based on the results showing I would get a refund. I could have e-filed for free using another service and not been late (although owing the same amount of tax I would have saved $178 for the premium turbotax service)
Date published: 2023-04-19
Rated 5 out of 5 by from Great job TurboTax is very helpful and thorough. It is less stressful and done in no time.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Awesome! Been using Turbo Tax for years and it has never let me down.
Date published: 2023-04-19
Rated 2 out of 5 by from I had the worst year filing with Turbo Tax I barely got help. The last gentleman I talked with was helpful but mostly I didn't get help but was charged allot for nothing.
Date published: 2023-04-19
Rated 5 out of 5 by from Very helpful program I like turbo tax program. It helps me doing my own tax. I like the fact that it has clear instructions on how to complete and enter the tax info. The questions are easy to understand as well.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 754