TURBOTAX CUSTOMER REVIEWS

TurboTax CD/Download Reviews

Read unbiased reviews from real TurboTax CD/Download customers and learn why
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America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy to use, but watch out for added charges Very easy to use, but when I got to the end 2 $25 charges were added that I did not want. I could go back and remove them, but when doing taxes having to go backwards to remove unwanted charges is annoying,
Date published: 2023-03-17
Rated 5 out of 5 by from Very pleased with the service. The process is easy to use and Angela my Turbo Tax representative was knowledgeable and helpful.
Date published: 2023-03-17
Rated 5 out of 5 by from I saved $360 using TurboTax Last year I used another company's e-file program. I ran their numbers and it didn't look right,I bought TurboTax and was rewarded by a much lower tax due. I will always use TurboTax.
Date published: 2023-03-17
Rated 3 out of 5 by from Nice software. But getting too expensive. The software is nice, but the 25% year-over-year increase in price was hard to swallow. After *many* years of using TurboTax, I'll be looking elsewhere in 2023.
Date published: 2023-03-17
Rated 3 out of 5 by from Problems with TurboTax 2022 This is the first year I have had problems with TurboTax. I spent over 2 hours on the phone with a customer representative trying to get signed in to ItsDeductible through TurboTax so I could import the charities I donated items to. Never got it to work until the next morning when it worked with no problem. Today I tried to efile and kept getting a message about internet problems (on their end). Finally, after several tries, I was able to file. I am using the computer version.
Date published: 2023-03-17
Rated 1 out of 5 by from TurboTax has been on a steady course of decline The algorithms are often wrong. There are very few people who work there that seem to know much about taxes or software. The information in the tool and online is unreliable. The favorite answer to an issue is "have you read the instructions?"!
Date published: 2023-03-17
Rated 5 out of 5 by from Easy and very helpful Even when I had to report several life changing events and had to take different approaches to complete my return, Turbo Tax helped me in a very time efficient and accurate way
Date published: 2023-03-17
Rated 4 out of 5 by from awesome as usual Took very little time. As I live with my parent, dont own a house, just have a car payment:how come I dont get the simple free file?
Date published: 2023-03-17
Rated 5 out of 5 by from Fast and easy Everything was quick and painless. Answered simple questions and done
Date published: 2023-03-17
Rated 5 out of 5 by from Filed with TurboTax for 2022 This is my fourth year filing with TT. It's pretty easy, but there are a few pages that don't have enough information to allow one to easily get off them. I had to call a TT expert for help on one of such pages. But - she was very available and was easily able to connect with me and see my screen; she then helped me to move on. I was able to input all my tax info and e-file. We'll see whart happens next.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 732
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use, but watch out for added charges Very easy to use, but when I got to the end 2 $25 charges were added that I did not want. I could go back and remove them, but when doing taxes having to go backwards to remove unwanted charges is annoying,
Date published: 2023-03-17
Rated 5 out of 5 by from Very pleased with the service. The process is easy to use and Angela my Turbo Tax representative was knowledgeable and helpful.
Date published: 2023-03-17
Rated 5 out of 5 by from I saved $360 using TurboTax Last year I used another company's e-file program. I ran their numbers and it didn't look right,I bought TurboTax and was rewarded by a much lower tax due. I will always use TurboTax.
Date published: 2023-03-17
Rated 3 out of 5 by from Nice software. But getting too expensive. The software is nice, but the 25% year-over-year increase in price was hard to swallow. After *many* years of using TurboTax, I'll be looking elsewhere in 2023.
Date published: 2023-03-17
Rated 3 out of 5 by from Problems with TurboTax 2022 This is the first year I have had problems with TurboTax. I spent over 2 hours on the phone with a customer representative trying to get signed in to ItsDeductible through TurboTax so I could import the charities I donated items to. Never got it to work until the next morning when it worked with no problem. Today I tried to efile and kept getting a message about internet problems (on their end). Finally, after several tries, I was able to file. I am using the computer version.
Date published: 2023-03-17
Rated 1 out of 5 by from TurboTax has been on a steady course of decline The algorithms are often wrong. There are very few people who work there that seem to know much about taxes or software. The information in the tool and online is unreliable. The favorite answer to an issue is "have you read the instructions?"!
Date published: 2023-03-17
Rated 5 out of 5 by from Easy and very helpful Even when I had to report several life changing events and had to take different approaches to complete my return, Turbo Tax helped me in a very time efficient and accurate way
Date published: 2023-03-17
Rated 4 out of 5 by from awesome as usual Took very little time. As I live with my parent, dont own a house, just have a car payment:how come I dont get the simple free file?
Date published: 2023-03-17
Rated 5 out of 5 by from Fast and easy Everything was quick and painless. Answered simple questions and done
Date published: 2023-03-17
Rated 5 out of 5 by from Filed with TurboTax for 2022 This is my fourth year filing with TT. It's pretty easy, but there are a few pages that don't have enough information to allow one to easily get off them. I had to call a TT expert for help on one of such pages. But - she was very available and was easily able to connect with me and see my screen; she then helped me to move on. I was able to input all my tax info and e-file. We'll see whart happens next.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 732