TURBOTAX CUSTOMER REVIEWS
TurboTax CD/Download Reviews
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Rated 1 out of 5 by Eric933 from Terrible, one less user If you make 75k or less in the US you are allowed to file for free. I originally chose turbo tax because there moto has literally been "freefreefreefreefreefree" WHY DID YOU TAKE ALMOST HALF MY RETURN, then I find out they haven't even filed my taxes I gave them all my info and get no response for two weeks. I'm not using this service again
Date published: 2023-04-24
Rated 2 out of 5 by Dissatified_customer from Too Pricey and lack of sensitivity I feel like I am speaking to a machine that is there to do a job, and that's it. The cost of Turbo Tax is way more than what accountants charge. The Full Service claim that they would do the taxes and they will get back to you but that is not true. Honestly, Turbo Tax is convenient but if I find an accountant, I will never file my taxes with them anymore.
Date published: 2023-04-24
Rated 5 out of 5 by kkbraneff 64 from TurboTax is the best way to go. I have used TurboTax since about 1995,and don't plan on using anyone else. They have always done a GREAT JOB.
Date published: 2023-04-24
Rated 5 out of 5 by null from It didn't take long for me to do my taxes. It was so easy and fast. I will continue using Turbo tax.
Date published: 2023-04-24
Rated 4 out of 5 by fiestatoad from 1098-T form I've been using Turbo Tax for almost 20 years, and they continue to improve. However, this year my eldest child aged out of the child tax credit. She's a full time student now, but since we didn't have any student loan interest to report (I paid my own tuition and always had interest to report) we didn't know about Education Tax Credits. I never received a 1098-T from the school, so I wasn't aware of the existence of this form. Turbo Tax either didn't prompt me for it OR asked if I had received one and skipped that whole section when I answered "no." Either way, they made it super easy to file an amended return
Date published: 2023-04-24
Rated 1 out of 5 by christopherJmartin2023 from 2022 Turbo Tax Experience I found the California State experience less than satisfying with no explanations wrt what was entered by the tax software or what I was to enter or an explanation of the deduction. The fee for eFile is entirely excessive. I don't mind paying something, but coupled with the audit defense, it's just too much.
Date published: 2023-04-24
Rated 5 out of 5 by rly1965 from Easy to use and understand Easy to use and understand, the software makes filing taxes easy
Date published: 2023-04-24
Rated 4 out of 5 by Frustraing User from Trouble loading 'cd' version repeated errors. The repeated errors while loading the 'cd' version I had pulled out hairs. Returned the disk to Office Depot. Then loaded on line. As I was ready to file there was a problem receiving a verification code via e-mail. This when on for over 48 hours. Very frustrating. Now what will you do to make up for this pain.....Hua!
Date published: 2023-04-24
Rated 1 out of 5 by melba elaine from displeased with all the add on costs why do you charge for direct deposit through a third party????? there hasnt ever been this charge
Date published: 2023-04-24
Rated 5 out of 5 by Selobrezzy from Love this service Very helpful glad that i used TurboTax they explained everything to me and made me understand my taxes before
All TurboTax® Offerings Reviews - Page 652
Date published: 2023-04-24
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by Eric933 from Terrible, one less user If you make 75k or less in the US you are allowed to file for free. I originally chose turbo tax because there moto has literally been "freefreefreefreefreefree" WHY DID YOU TAKE ALMOST HALF MY RETURN, then I find out they haven't even filed my taxes I gave them all my info and get no response for two weeks. I'm not using this service again
Date published: 2023-04-24
Rated 2 out of 5 by Dissatified_customer from Too Pricey and lack of sensitivity I feel like I am speaking to a machine that is there to do a job, and that's it. The cost of Turbo Tax is way more than what accountants charge. The Full Service claim that they would do the taxes and they will get back to you but that is not true. Honestly, Turbo Tax is convenient but if I find an accountant, I will never file my taxes with them anymore.
Date published: 2023-04-24
Rated 5 out of 5 by kkbraneff 64 from TurboTax is the best way to go. I have used TurboTax since about 1995,and don't plan on using anyone else. They have always done a GREAT JOB.
Date published: 2023-04-24
Rated 5 out of 5 by null from It didn't take long for me to do my taxes. It was so easy and fast. I will continue using Turbo tax.
Date published: 2023-04-24
Rated 4 out of 5 by fiestatoad from 1098-T form I've been using Turbo Tax for almost 20 years, and they continue to improve. However, this year my eldest child aged out of the child tax credit. She's a full time student now, but since we didn't have any student loan interest to report (I paid my own tuition and always had interest to report) we didn't know about Education Tax Credits. I never received a 1098-T from the school, so I wasn't aware of the existence of this form. Turbo Tax either didn't prompt me for it OR asked if I had received one and skipped that whole section when I answered "no." Either way, they made it super easy to file an amended return
Date published: 2023-04-24
Rated 1 out of 5 by christopherJmartin2023 from 2022 Turbo Tax Experience I found the California State experience less than satisfying with no explanations wrt what was entered by the tax software or what I was to enter or an explanation of the deduction. The fee for eFile is entirely excessive. I don't mind paying something, but coupled with the audit defense, it's just too much.
Date published: 2023-04-24
Rated 5 out of 5 by rly1965 from Easy to use and understand Easy to use and understand, the software makes filing taxes easy
Date published: 2023-04-24
Rated 4 out of 5 by Frustraing User from Trouble loading 'cd' version repeated errors. The repeated errors while loading the 'cd' version I had pulled out hairs. Returned the disk to Office Depot. Then loaded on line. As I was ready to file there was a problem receiving a verification code via e-mail. This when on for over 48 hours. Very frustrating. Now what will you do to make up for this pain.....Hua!
Date published: 2023-04-24
Rated 1 out of 5 by melba elaine from displeased with all the add on costs why do you charge for direct deposit through a third party????? there hasnt ever been this charge
Date published: 2023-04-24
Rated 5 out of 5 by Selobrezzy from Love this service Very helpful glad that i used TurboTax they explained everything to me and made me understand my taxes before
All TurboTax® Offerings Reviews - Page 652
Date published: 2023-04-24