TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax Review Attention to detail and answered all questions. Very professional
Date published: 2022-03-29
Rated 2 out of 5 by from Disappointed this year. I have been using Turbo Tax for years. This year, one income section was wonky (kept repeating over and over and over - I had to keep entering the data - finally went out of income and came back in). This occurred even though I installed all updates. Also, would not import my It's Deductible - I had to enter all charitable giving by hand. Other sections (mostly business) did not provide detail information like previous years. I had to go to IRS.gov publications to get more information (which I did not need to do in previous years).
Date published: 2022-03-29
Rated 5 out of 5 by from turbo tax is great He was friendly and I was given complete instructions
Date published: 2022-03-29
Rated 5 out of 5 by from Love turbotax Great Experience. I've used TurboTax for 6 years now and I couldn't see myself using anything else.
Date published: 2022-03-29
Rated 5 out of 5 by from Quick and Easy! A TurboTax expert filed my tax return for me and the process was quick and effortless. She reviewed my documents, kept me updated throughout the process, and reviewed my tax return with me all in less than a week. Thank you Carla!
Date published: 2022-03-29
Rated 5 out of 5 by from it gets easier! second time doing my own taxes and second time using TurboTax. They make it easy and second year is much easier as a lot of info is saved.
Date published: 2022-03-29
Rated 5 out of 5 by from W2 direct import from imployer Maybe I'm doing something wrong but seems to me if you have the ability to import my W2 from my employer that option should be right up front when you ask for my W2. Unless I missed it up front, that option came after I manually input my W2 this year and last year.
Date published: 2022-03-29
Rated 5 out of 5 by from Excellent resource for filing taxes Take your time answering the questions prompted in order to get the maximum results
Date published: 2022-03-29
Rated 4 out of 5 by from Helped me with overwhelm Each year submitting taxes overwhelms me. I love that TurboTax explains everything simply, and looks out for me making sure I'm getting every tax break possible. There's room for improvement in the redundant steps required when leaving the mobile browser window and returning to it. I was asked to repeat questions on multiple occasions that I'd already asked. Also, the inventory tab didn't submit my information under the self-employed section. Each time I'd submit it, it would take me back to previous page and give the status of "not started yet". Otherwise, a smooth interface. Especially for those of us who don't have a laptop to submit taxes on. Thank you!
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax EXCELLENT service Vincent was an outstanding help with over 22 years of experience. He responded in a timely manner and gave me great guidance throughout.
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 9560
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Review Attention to detail and answered all questions. Very professional
Date published: 2022-03-29
Rated 2 out of 5 by from Disappointed this year. I have been using Turbo Tax for years. This year, one income section was wonky (kept repeating over and over and over - I had to keep entering the data - finally went out of income and came back in). This occurred even though I installed all updates. Also, would not import my It's Deductible - I had to enter all charitable giving by hand. Other sections (mostly business) did not provide detail information like previous years. I had to go to IRS.gov publications to get more information (which I did not need to do in previous years).
Date published: 2022-03-29
Rated 5 out of 5 by from turbo tax is great He was friendly and I was given complete instructions
Date published: 2022-03-29
Rated 5 out of 5 by from Love turbotax Great Experience. I've used TurboTax for 6 years now and I couldn't see myself using anything else.
Date published: 2022-03-29
Rated 5 out of 5 by from Quick and Easy! A TurboTax expert filed my tax return for me and the process was quick and effortless. She reviewed my documents, kept me updated throughout the process, and reviewed my tax return with me all in less than a week. Thank you Carla!
Date published: 2022-03-29
Rated 5 out of 5 by from it gets easier! second time doing my own taxes and second time using TurboTax. They make it easy and second year is much easier as a lot of info is saved.
Date published: 2022-03-29
Rated 5 out of 5 by from W2 direct import from imployer Maybe I'm doing something wrong but seems to me if you have the ability to import my W2 from my employer that option should be right up front when you ask for my W2. Unless I missed it up front, that option came after I manually input my W2 this year and last year.
Date published: 2022-03-29
Rated 5 out of 5 by from Excellent resource for filing taxes Take your time answering the questions prompted in order to get the maximum results
Date published: 2022-03-29
Rated 4 out of 5 by from Helped me with overwhelm Each year submitting taxes overwhelms me. I love that TurboTax explains everything simply, and looks out for me making sure I'm getting every tax break possible. There's room for improvement in the redundant steps required when leaving the mobile browser window and returning to it. I was asked to repeat questions on multiple occasions that I'd already asked. Also, the inventory tab didn't submit my information under the self-employed section. Each time I'd submit it, it would take me back to previous page and give the status of "not started yet". Otherwise, a smooth interface. Especially for those of us who don't have a laptop to submit taxes on. Thank you!
Date published: 2022-03-29
Rated 5 out of 5 by from TurboTax EXCELLENT service Vincent was an outstanding help with over 22 years of experience. He responded in a timely manner and gave me great guidance throughout.
Date published: 2022-03-29
All TurboTax® Offerings Reviews - Page 9560