TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Turbo Tax For the most part Turbo Tax is a great product however we ran into a glitch that we couldn't figure out. The first person was not helpful but the 2nd person was great.
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax Makes It Easy!!! This is by far the simplest & most comprehensive platform for doing taxes yourself.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is Excellent! Turbo Tax filing was easy to navigate and easy to understand. .
Date published: 2022-03-12
Rated 5 out of 5 by from Help when I needed it I had one obscure box checked in my return that was preventing the finalization of my federal return. I requested a call through "Speak with an Expert." Andrew called me and quickly found the problem in a downloaded 1099-B from my bank. He walked me through the correction, reviewed the final return again, and stayed on the phone until I clicked on "E-file". He was pleasant, professional and very competent. I used Turbo Tax every year and this year, Andrew's help on troubleshooting the return was worth every penny of the Turbo Tax fee!
Date published: 2022-03-12
Rated 4 out of 5 by from DIFFICULTY PRINTING FROM THE PROGRAM Everything worked well enough to get it done, but several issues. The first was that the file saving was a recurrent problem, and I had to save the files on the desktop rather than in the specific turbotax file. Just annoying. And, I was never able to print directly from turbotax; I had to create a computer file and print from there. It ultimately worked but wasted time I didn't have to use up.
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo Tax makes it easy! Turbo tax makes filing very easy. Taking me step by step helps me understand the process.
Date published: 2022-03-12
Rated 5 out of 5 by from Satisfied It was a very easy process and my tax expert was very kind.
Date published: 2022-03-12
Rated 2 out of 5 by from cache issues suck on NJ filings the program is stuck on the resolution of block & lot for filing. if you enter it, it will say you don't need it - when you correct it and leave it blank, they say you need it.
Date published: 2022-03-12
Rated 5 out of 5 by from Exceptional help with taxes We needed to claim our new solar system. I was really unsure how to do that. I received live help and it was great.
Date published: 2022-03-12
Rated 4 out of 5 by from The ending steps are muddled I've used Turbotax for at least my last eight years of Federal and State returns. The entire process is great, except at the very end. I file by mail. I do NOT trust E-filing. Your return disappears into the cloud, and I don't know if they received it or not. The printing instructions and saving to the PC are unclear to me. I'm never sure what goes to the state, and what goes to the Feds? Instructions for printing and saving to the PC are unclear to me. Everything else is great, thanks! I'll continue to be a user.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 8631
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax For the most part Turbo Tax is a great product however we ran into a glitch that we couldn't figure out. The first person was not helpful but the 2nd person was great.
Date published: 2022-03-12
Rated 5 out of 5 by from TurboTax Makes It Easy!!! This is by far the simplest & most comprehensive platform for doing taxes yourself.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is Excellent! Turbo Tax filing was easy to navigate and easy to understand. .
Date published: 2022-03-12
Rated 5 out of 5 by from Help when I needed it I had one obscure box checked in my return that was preventing the finalization of my federal return. I requested a call through "Speak with an Expert." Andrew called me and quickly found the problem in a downloaded 1099-B from my bank. He walked me through the correction, reviewed the final return again, and stayed on the phone until I clicked on "E-file". He was pleasant, professional and very competent. I used Turbo Tax every year and this year, Andrew's help on troubleshooting the return was worth every penny of the Turbo Tax fee!
Date published: 2022-03-12
Rated 4 out of 5 by from DIFFICULTY PRINTING FROM THE PROGRAM Everything worked well enough to get it done, but several issues. The first was that the file saving was a recurrent problem, and I had to save the files on the desktop rather than in the specific turbotax file. Just annoying. And, I was never able to print directly from turbotax; I had to create a computer file and print from there. It ultimately worked but wasted time I didn't have to use up.
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo Tax makes it easy! Turbo tax makes filing very easy. Taking me step by step helps me understand the process.
Date published: 2022-03-12
Rated 5 out of 5 by from Satisfied It was a very easy process and my tax expert was very kind.
Date published: 2022-03-12
Rated 2 out of 5 by from cache issues suck on NJ filings the program is stuck on the resolution of block & lot for filing. if you enter it, it will say you don't need it - when you correct it and leave it blank, they say you need it.
Date published: 2022-03-12
Rated 5 out of 5 by from Exceptional help with taxes We needed to claim our new solar system. I was really unsure how to do that. I received live help and it was great.
Date published: 2022-03-12
Rated 4 out of 5 by from The ending steps are muddled I've used Turbotax for at least my last eight years of Federal and State returns. The entire process is great, except at the very end. I file by mail. I do NOT trust E-filing. Your return disappears into the cloud, and I don't know if they received it or not. The printing instructions and saving to the PC are unclear to me. I'm never sure what goes to the state, and what goes to the Feds? Instructions for printing and saving to the PC are unclear to me. Everything else is great, thanks! I'll continue to be a user.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 8631