TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Make filing taxes easier I had contacted live tax help and they had showed me where I needed to go to amend my taxes. I had forgotten a important part of my taxes because I had jumped the gun on filing taxes.
Date published: 2023-02-28
Rated 5 out of 5 by from Love it! Makes it so easy!! And dont have to worry about audits!
Date published: 2023-02-28
Rated 3 out of 5 by from Not capable of handling more complex situations Turbo tax does not have the ability to make adjustments on Form 8960; i.e., for the sale of partnership and S corporation interests not subject to investment income tax. I had to file the return overpaying my tax, and I will be amending the return on paper to exclude the gain from the sale of my S corporation stock from the investment income tax. There was NO WAY in Turbo tax to get the return to prepare correctly. By the way, I am a retired CPA so I know what I am talking about.
Date published: 2023-02-28
Rated 2 out of 5 by from Needs inprovement Over a week doing the taxes Not again Hard on the nerves
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo tax is great! Mark Anthony was very helpful, it was quick and easy
Date published: 2023-02-28
Rated 5 out of 5 by from Full Service is a great experience! I had some more complicated tax situations this year and I was nervous about doing the taxes myself, even though the TurboTax software is so great! I am so glad I used the service - it was fantastic! The CPA that was assigned to my account was so helpful and responsive! He made me feel good and comfortable throughout the entire process! I would highly recommend the service. I will be doing it again next year.
Date published: 2023-02-28
Rated 3 out of 5 by from SOFTWARE IS GREAT but SUPPORT IS LOUSY Turbo tax software is very easy to follow and doing the taxes, Unfortunately their phone support is extremely very poor. I will give 1 for the phone support and I am being generous, The reasong for poor rating: 1-quality of phone is very bad, you can hardly understand what they say, 2-Their automated answering system grill you for a lot of questions that the live operator again asks anyways, 3-My numerous experiences with phone call has been almost waste of my time.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax is easy to use and I would highly recommend it to my family and friends.
Date published: 2023-02-28
Rated 3 out of 5 by from Turbo Tax is great except for an amended return I have used Turbo Tax for years and love it. The problem is that they put limitations on when you can efile a return so if you need to amend the return, you cannot efile it. Needs to be corrected.
Date published: 2023-02-28
Rated 5 out of 5 by from Lou Anne is Awesome! Lou Anne answered all my questions and got me set up right so I would get my refund in a timely manner.
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 8598
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Make filing taxes easier I had contacted live tax help and they had showed me where I needed to go to amend my taxes. I had forgotten a important part of my taxes because I had jumped the gun on filing taxes.
Date published: 2023-02-28
Rated 5 out of 5 by from Love it! Makes it so easy!! And dont have to worry about audits!
Date published: 2023-02-28
Rated 3 out of 5 by from Not capable of handling more complex situations Turbo tax does not have the ability to make adjustments on Form 8960; i.e., for the sale of partnership and S corporation interests not subject to investment income tax. I had to file the return overpaying my tax, and I will be amending the return on paper to exclude the gain from the sale of my S corporation stock from the investment income tax. There was NO WAY in Turbo tax to get the return to prepare correctly. By the way, I am a retired CPA so I know what I am talking about.
Date published: 2023-02-28
Rated 2 out of 5 by from Needs inprovement Over a week doing the taxes Not again Hard on the nerves
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo tax is great! Mark Anthony was very helpful, it was quick and easy
Date published: 2023-02-28
Rated 5 out of 5 by from Full Service is a great experience! I had some more complicated tax situations this year and I was nervous about doing the taxes myself, even though the TurboTax software is so great! I am so glad I used the service - it was fantastic! The CPA that was assigned to my account was so helpful and responsive! He made me feel good and comfortable throughout the entire process! I would highly recommend the service. I will be doing it again next year.
Date published: 2023-02-28
Rated 3 out of 5 by from SOFTWARE IS GREAT but SUPPORT IS LOUSY Turbo tax software is very easy to follow and doing the taxes, Unfortunately their phone support is extremely very poor. I will give 1 for the phone support and I am being generous, The reasong for poor rating: 1-quality of phone is very bad, you can hardly understand what they say, 2-Their automated answering system grill you for a lot of questions that the live operator again asks anyways, 3-My numerous experiences with phone call has been almost waste of my time.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax is easy to use and I would highly recommend it to my family and friends.
Date published: 2023-02-28
Rated 3 out of 5 by from Turbo Tax is great except for an amended return I have used Turbo Tax for years and love it. The problem is that they put limitations on when you can efile a return so if you need to amend the return, you cannot efile it. Needs to be corrected.
Date published: 2023-02-28
Rated 5 out of 5 by from Lou Anne is Awesome! Lou Anne answered all my questions and got me set up right so I would get my refund in a timely manner.
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 8598