TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Over rated Experts were not helpful at all. Nothing else came of my consults with live experts. One of the experts lacked initiation and overall customer service.
Date published: 2022-04-18
Rated 4 out of 5 by from The software was fine - the adviser not so much The software is easy to use and walks you through the process pretty easily with lot of helpful tips. This was the first time I used the chat feature. It wasn't much help. I was having issues with my ESPP and they just pointed to the same sections which I completed several times. They did however tell me what date to put into the date field so at least I was able to push forward this time but it was mostly me trial and error - with the exception of the date.
Date published: 2022-04-18
Rated 5 out of 5 by from Very Satisfied! Very easy to use. Very informative and comprehensive!
Date published: 2022-04-18
Rated 5 out of 5 by from TURBO TAX IS AWESOME Excelent! I have been using it for several years, its easy, comprehensive, goes step by step, a great program.
Date published: 2022-04-18
Rated 1 out of 5 by from Way too expensive The service is way too expensive for people who have minor investments and things through things like Stash and Acorns. And it doesn't do a great job of explaining how to enter or confirm information for those documents
Date published: 2022-04-18
Rated 5 out of 5 by from It was great She was helpful and patient in helping me with my taxes.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Product It was super easy to do the taxes this year. Thanks
Date published: 2022-04-18
Rated 3 out of 5 by from Estate and Trust Income Support Needs Improvement I have trust income from an estate. Very problematic to get it to work on the PA state return. PA RK-1 is not properly supported and for some returns I had to manually create a Schedule J to initiate the process. For another it insisted my return was either a PArtnership or and S Corporation. It was neither, but the program would not let me omit that answer. It seemed like I needed to be in a different worksheet, but there was no way to switch. Happy to discuss more. Very frustrated to have to file a return with incorrect information after paying top dollar for this software.
Date published: 2022-04-18
Rated 4 out of 5 by from Simple and fast Makes a confusing and frustrating process much easier.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use! TurboTax is one of the most user-friendly programs I've used. The help topics are very clear and easy to understand.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 8394
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Over rated Experts were not helpful at all. Nothing else came of my consults with live experts. One of the experts lacked initiation and overall customer service.
Date published: 2022-04-18
Rated 4 out of 5 by from The software was fine - the adviser not so much The software is easy to use and walks you through the process pretty easily with lot of helpful tips. This was the first time I used the chat feature. It wasn't much help. I was having issues with my ESPP and they just pointed to the same sections which I completed several times. They did however tell me what date to put into the date field so at least I was able to push forward this time but it was mostly me trial and error - with the exception of the date.
Date published: 2022-04-18
Rated 5 out of 5 by from Very Satisfied! Very easy to use. Very informative and comprehensive!
Date published: 2022-04-18
Rated 5 out of 5 by from TURBO TAX IS AWESOME Excelent! I have been using it for several years, its easy, comprehensive, goes step by step, a great program.
Date published: 2022-04-18
Rated 1 out of 5 by from Way too expensive The service is way too expensive for people who have minor investments and things through things like Stash and Acorns. And it doesn't do a great job of explaining how to enter or confirm information for those documents
Date published: 2022-04-18
Rated 5 out of 5 by from It was great She was helpful and patient in helping me with my taxes.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Product It was super easy to do the taxes this year. Thanks
Date published: 2022-04-18
Rated 3 out of 5 by from Estate and Trust Income Support Needs Improvement I have trust income from an estate. Very problematic to get it to work on the PA state return. PA RK-1 is not properly supported and for some returns I had to manually create a Schedule J to initiate the process. For another it insisted my return was either a PArtnership or and S Corporation. It was neither, but the program would not let me omit that answer. It seemed like I needed to be in a different worksheet, but there was no way to switch. Happy to discuss more. Very frustrated to have to file a return with incorrect information after paying top dollar for this software.
Date published: 2022-04-18
Rated 4 out of 5 by from Simple and fast Makes a confusing and frustrating process much easier.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use! TurboTax is one of the most user-friendly programs I've used. The help topics are very clear and easy to understand.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 8394