TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by
EcoDiver from
Over rated
Experts were not helpful at all. Nothing else came of my consults with live experts. One of the experts lacked initiation and overall customer service.
Date published: 2022-04-18
Rated 4 out of 5 by
Taxmom101 from
The software was fine - the adviser not so much
The software is easy to use and walks you through the process pretty easily with lot of helpful tips. This was the first time I used the chat feature. It wasn't much help. I was having issues with my ESPP and they just pointed to the same sections which I completed several times. They did however tell me what date to put into the date field so at least I was able to push forward this time but it was mostly me trial and error - with the exception of the date.
Date published: 2022-04-18
Rated 5 out of 5 by
satisfiedcustomer2593 from
Very Satisfied!
Very easy to use. Very informative and comprehensive!
Date published: 2022-04-18
Rated 5 out of 5 by
SALKA from
TURBO TAX IS AWESOME
Excelent! I have been using it for several years, its easy, comprehensive, goes step by step, a great program.
Date published: 2022-04-18
Rated 1 out of 5 by
Jjspgh from
Way too expensive
The service is way too expensive for people who have minor investments and things through things like Stash and Acorns. And it doesn't do a great job of explaining how to enter or confirm information for those documents
Date published: 2022-04-18
Rated 5 out of 5 by
Mr Roast from
It was great
She was helpful and patient in helping me with my taxes.
Date published: 2022-04-18
Rated 5 out of 5 by
Viking228 from
Great Product
It was super easy to do the taxes this year. Thanks
Date published: 2022-04-18
Rated 3 out of 5 by
brakeshoe87 from
Estate and Trust Income Support Needs Improvement
I have trust income from an estate. Very problematic to get it to work on the PA state return. PA RK-1 is not properly supported and for some returns I had to manually create a Schedule J to initiate the process. For another it insisted my return was either a PArtnership or and S Corporation. It was neither, but the program would not let me omit that answer. It seemed like I needed to be in a different worksheet, but there was no way to switch. Happy to discuss more. Very frustrated to have to file a return with incorrect information after paying top dollar for this software.
Date published: 2022-04-18
Rated 4 out of 5 by
SCMA from
Simple and fast
Makes a confusing and frustrating process much easier.
Date published: 2022-04-18
Rated 5 out of 5 by
Lucie11 from
Easy to use!
TurboTax is one of the most user-friendly programs I've used. The help topics are very clear and easy to understand.
All TurboTax® Offerings Reviews - Page 8394
Date published: 2022-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
EcoDiver from
Over rated
Experts were not helpful at all. Nothing else came of my consults with live experts. One of the experts lacked initiation and overall customer service.
Date published: 2022-04-18
Rated 4 out of 5 by
Taxmom101 from
The software was fine - the adviser not so much
The software is easy to use and walks you through the process pretty easily with lot of helpful tips. This was the first time I used the chat feature. It wasn't much help. I was having issues with my ESPP and they just pointed to the same sections which I completed several times. They did however tell me what date to put into the date field so at least I was able to push forward this time but it was mostly me trial and error - with the exception of the date.
Date published: 2022-04-18
Rated 5 out of 5 by
satisfiedcustomer2593 from
Very Satisfied!
Very easy to use. Very informative and comprehensive!
Date published: 2022-04-18
Rated 5 out of 5 by
SALKA from
TURBO TAX IS AWESOME
Excelent! I have been using it for several years, its easy, comprehensive, goes step by step, a great program.
Date published: 2022-04-18
Rated 1 out of 5 by
Jjspgh from
Way too expensive
The service is way too expensive for people who have minor investments and things through things like Stash and Acorns. And it doesn't do a great job of explaining how to enter or confirm information for those documents
Date published: 2022-04-18
Rated 5 out of 5 by
Mr Roast from
It was great
She was helpful and patient in helping me with my taxes.
Date published: 2022-04-18
Rated 5 out of 5 by
Viking228 from
Great Product
It was super easy to do the taxes this year. Thanks
Date published: 2022-04-18
Rated 3 out of 5 by
brakeshoe87 from
Estate and Trust Income Support Needs Improvement
I have trust income from an estate. Very problematic to get it to work on the PA state return. PA RK-1 is not properly supported and for some returns I had to manually create a Schedule J to initiate the process. For another it insisted my return was either a PArtnership or and S Corporation. It was neither, but the program would not let me omit that answer. It seemed like I needed to be in a different worksheet, but there was no way to switch. Happy to discuss more. Very frustrated to have to file a return with incorrect information after paying top dollar for this software.
Date published: 2022-04-18
Rated 4 out of 5 by
SCMA from
Simple and fast
Makes a confusing and frustrating process much easier.
Date published: 2022-04-18
Rated 5 out of 5 by
Lucie11 from
Easy to use!
TurboTax is one of the most user-friendly programs I've used. The help topics are very clear and easy to understand.
All TurboTax® Offerings Reviews - Page 8394
Date published: 2022-04-18