TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Cheri She was very helpful and I’m glad she was able to help me
Date published: 2023-03-01
Rated 5 out of 5 by from excellent help!! Great help by both live experts! I would have been lost without them! Very knowledgeable
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax is great! It is free and easy! And if you need help they help you! They are so nice and they don't stop until they have the answer you need! I love it!
Date published: 2023-03-01
Rated 4 out of 5 by from Wisconsin state software much improved. The Wisconsin state software is much improved this year. It was easy to overlook the deductions for healthcare insurance before, but now it is much clearer that these are deductible. I still haven't found on the federal return where the walk-me-through lets you choose between getting a refund or applying any refund amount to next year's taxes. Is a prompt really there?
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax is a wonderful resource I’ve been using TurboTax for years and it’s always been a wonderful experience. Easy to use and very helpful when needed. Highly recommend
Date published: 2023-03-01
Rated 5 out of 5 by from simple, straightforward, and easy i have done my taxes through Turbo Tax for years and it is the easiest way for me to file my taxes!
Date published: 2023-03-01
Rated 5 out of 5 by from easy and helpfull I really like how easy it is and quick. personal and privite
Date published: 2023-03-01
Rated 5 out of 5 by from Enjoyed Turbo tax experience. This is my first tax, and first turbo tax experience. (Always had them done by CPA before). I found it relatively easy. Liked that info is pulled from Vanguard or from a photo.
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo Tax Review Your great love how you check everything. Keep helping people.
Date published: 2023-03-01
Rated 1 out of 5 by from Poor customer service In the process of adding my crypto currency, I was in need of help from the TurboTax customer service team. I was reluctant to reach out and I was valid in my assumptions. Not only did I do my own research while the Rep was doing his own, I did not make any progress with him on the line. The website, during my filing, would not stop trying to upsell me on services. And every other page was nonsense. I am filing my taxes, I am not here to play a game nor need validation from a website. The estimated time was 41 minutes to file my taxes while the actual time was well over two hours for a W2 and crypto losses. There was a lot of time gone to waste.
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8121
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Cheri She was very helpful and I’m glad she was able to help me
Date published: 2023-03-01
Rated 5 out of 5 by from excellent help!! Great help by both live experts! I would have been lost without them! Very knowledgeable
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax is great! It is free and easy! And if you need help they help you! They are so nice and they don't stop until they have the answer you need! I love it!
Date published: 2023-03-01
Rated 4 out of 5 by from Wisconsin state software much improved. The Wisconsin state software is much improved this year. It was easy to overlook the deductions for healthcare insurance before, but now it is much clearer that these are deductible. I still haven't found on the federal return where the walk-me-through lets you choose between getting a refund or applying any refund amount to next year's taxes. Is a prompt really there?
Date published: 2023-03-01
Rated 5 out of 5 by from TurboTax is a wonderful resource I’ve been using TurboTax for years and it’s always been a wonderful experience. Easy to use and very helpful when needed. Highly recommend
Date published: 2023-03-01
Rated 5 out of 5 by from simple, straightforward, and easy i have done my taxes through Turbo Tax for years and it is the easiest way for me to file my taxes!
Date published: 2023-03-01
Rated 5 out of 5 by from easy and helpfull I really like how easy it is and quick. personal and privite
Date published: 2023-03-01
Rated 5 out of 5 by from Enjoyed Turbo tax experience. This is my first tax, and first turbo tax experience. (Always had them done by CPA before). I found it relatively easy. Liked that info is pulled from Vanguard or from a photo.
Date published: 2023-03-01
Rated 5 out of 5 by from Turbo Tax Review Your great love how you check everything. Keep helping people.
Date published: 2023-03-01
Rated 1 out of 5 by from Poor customer service In the process of adding my crypto currency, I was in need of help from the TurboTax customer service team. I was reluctant to reach out and I was valid in my assumptions. Not only did I do my own research while the Rep was doing his own, I did not make any progress with him on the line. The website, during my filing, would not stop trying to upsell me on services. And every other page was nonsense. I am filing my taxes, I am not here to play a game nor need validation from a website. The estimated time was 41 minutes to file my taxes while the actual time was well over two hours for a W2 and crypto losses. There was a lot of time gone to waste.
Date published: 2023-03-01
All TurboTax® Offerings Reviews - Page 8121